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They have always been my first choice, however two visits to Oxford Street - the wrong item delivered twice (at least they're consistent) I had to telephone their customer service department from the shop floor as staff didn't know how to correct the order . Still waiting in for a delivery that should have arrived before 10:30am which I had to pay another ?9.95 for - called customer service again and was told "yeah sorry could be anytime today. " Never again.
The first blazer was delivered three weeks ago - wrong size. I was in town and they advised me to take it back and re-order as they couldn't deliver and collect at the same time- apparantly different departments ????? I did as they asked and they re-delivered the wrong size. Back up to John Lewis returned the offending item and paid extra for delivery before 10:30 this morning - still nothing. There is a very different level of service.

I am not one to give out positive comment lightly.


But I really cannot give enough Praise to John Lewis.


I use the one at Bluewater.


The staff there are Polite, Courteous, Helpful. Well Trained. (It does show)

Their after sales sevice is second to none.


They do compensate very well when things happen to go wrong.

The people they use to deliver goods are also very helpful.


And they do sell quality goods.


Love Browsing there.


Could easily spend ?1,000's if I had it to spare


Fox

I heard they're looking for a modern family to embody their brand for a multi-strand advertising campaign. Loads of benefits! including massive discounts, free kitchen, and some other stuff I forget. Only thing is you'd all have to have the logo tattoo'd on your forehead, but small and in a tasteful way. Or something like that, anyway.

JL is one of the best retailers around though I did have delivery problems with them back in 95.


Quite a few staff recognise my face in the Oxford Street as I used to buy my food regularly from their food hall.


As an expert shopper I like to shop all over London though.

Waitrose waitrose waitrose.........


Annette Curtain Wrote:

-------------------------------------------------------

> Hey don't John Lewis own "that" shop.

>

> Oh my & how some wish it were here in E.D

>

> Anyway, I love Peter Jones too (in the way you

> love a strange aunt)

>

> Nette(tu)

I had dreadful problems with our wedding list which we did through John Lewis. They let us order an item (Kitchen Aid food processor - the most expensive thing we bought with the vouchers we got) when they didn't have it in stock and didn't know when it would be back in stock again either. They didn't tell us this, they just sent the first delivery without it. And several enquiries couldn't produce a possible back in stock date either. I rang the manufacturers in the end to get the full story and told John Lewis. This date did then slip a couple of times (not JL's fault). We had ordered it in May, finally got it end of November. However, I wrote a very strongly worded letter of complaint and received ?50 in vouchers as compensation. So do complain, you should get something out of them.
  • 1 month later...

Rubbish rubbish rubbish John Lewis, indeed!


I ordered a washer dryer 10 days ago, was told it will be delivered today and that I would be contacted on the previous day by the delivery company to give an estimated ETA.


No phone call yesterday. So I phoned them yesterday afternoon and 8am this morning and was told on both occassions that delivery was still on for today. Called again at 3pm only to eventually find out that the item wasn't even in stock and wouldn't be until 10th Nov at the earliest.


They were quick off the mark taking the payment from my account a week ago - are they even allowed to do that if they don't have the item in stock? :X

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