Jump to content

Broadband recommendations


Vick

Recommended Posts

Hi,


I have switched an have buffering,Unreliable Internet and slow speeds - will never recommend Talk Talk who I moved to.Worse mistake I made and now refused to pay them for ..... Service. Possibly other people have had a good experience - it is the customer care/ tech department that is a nightmare. They are bassed or have calls answered in either Phillipipines or South Africa. English is abit of a problem and useless trying to speak to or get a Manager to call you back. In desperation, lodged a complaint or line which initially produced some reaction but still at logger heads. Now going through CISAS for compensation and breaking contract without penalties. All I want is a decent reliable fiber service. Tried Virgin before moving to TT - day of installation called me and told me had to go to council for permission and could take 6/8 weeks.


Considering going back to EE, who did try and sort problem but at least have call centres in UK/Ireland. Problem seems to be with the line itself!! Believe that, believe anything.


Would love comments. Just think I am very unfortunate - BT or PlusNet are other options I am looking at but at moment can't move as refuse to pay TT fees for breaking contract early even though they have admitted that speeds are not what they guaranteed..!!

Depends whereabouts you are of course. On the SE15 side of Peckham Rye Park and we are suffering 1.5mbps with BT. Sometimes it shoots up to 1.7mbps. But we are being charged for at least 2mbps. There was no room in the cabinet for us, and the sticker on the cabinet telling the world we are now on BT Infinity is incorrect. Some maybe on it. Not us. Oh and they can never tell you when they will improve things.

I was with Plusnet, where I always found the customer service very good.


I moved to BT in April when my Plusnet contract came to an end, partly because I thought the router would be better and partly because they had a good deal on at the time.


I haven't noticed much difference in the broadband, but I have been very unimpressed with BT's customer service, plus they increased the monthly payments recently, only a few months down the line.


I doubt I will be staying with BT when this contract runs out. And yes, I know Plusnet are theoretically part of BT, but they seem to be run as a separate (and better) organisation.

  • 4 weeks later...

Hello, we're moving into Landells Road in a couple of weeks and looking to set up broadband as soon as possible. We're currently in SE15 and have had very quick (90 MB/s) fibre-optic broadband with Virgin Media for the past 4 years, but it seems SE22 households experience a lot of problems with VM?


Do any broadband providers deliver reliably fast fibre-optic broadband in SE22?


Many thanks!

I had EE when I was in NC Rd two years ago and was fine. Tried to get VM two months ago and they told me on day of installation was a problem & had to get council permission - wld take 8/10 weeks. Moved to Talk Talk which was an awful service - buffering, slow connection which they admitted. Customer service based in South Africa or Phillipipines and was a nightmare for dealing with issues. Cancelled within cooling off period and finally after months of communication have left without having to pay what they refer to as " balance of contract"! Kept all e mail communication and letters to prove my case. Would not recommend them at all but perhaps I was just very unlucky. Now with PlusNet and so far so good - customer service very good.

oquinn Wrote:

-------------------------------------------------------

> Hey there. Wondering if anyone would recommend BT

> in the SE22 (North Cross Road) area?

> We?re curretntly with Virgin and it is dreadful.

> Thanks!



I am in the North Cross Road area.


DON'T USE BT!!!!


Their customer service is absolutely appalling.


I moved to them this year (see above) and I wish I hadn't.


The actual broadband is passable, though occasionally cuts out, but even if it was absolutely brilliant I would not stay with them after my contract runs out.


I was seduced by a ?150 reward card offer (which made the overall price for the period of the contract very competitive) but I have been waiting for it since April, despite numerous contacts with their customer "service" (hollow laugh) including naming and shaming on BT's Facebook page (along with many many other dissatisfied customers).


I have now been assured that I will be getting it by early September. I'm not holding my breath.

When my brother lived on your road he had BT, he did a lot of gaming and videos but he never had an issue with the service or connection, he found them expensive but he felt it was worth it since he never had to complain about anything.

I live nearer to North Cross Road and I have constant issues with Virgin Media so I don?t recommend them.




DijonMust Wrote:

-------------------------------------------------------

> Hello, we're moving into Landells Road in a couple

> of weeks and looking to set up broadband as soon

> as possible. We're currently in SE15 and have had

> very quick (90 MB/s) fibre-optic broadband with

> Virgin Media for the past 4 years, but it seems

> SE22 households experience a lot of problems with

> VM?

>

> Do any broadband providers deliver reliably fast

> fibre-optic broadband in SE22?

>

> Many thanks!

DulwichBorn&Bred Wrote:

-------------------------------------------------------

> When my brother lived on your road he had BT, he

> did a lot of gaming and videos but he never had an

> issue with the service or connection, he found

> them expensive but he felt it was worth it since

> he never had to complain about anything.

> I live nearer to North Cross Road and I have

> constant issues with Virgin Media so I don?t

> recommend them.

>



The trouble is, any provider is probably fine until you have problems with them.


I would suggest googling each provider you are considering, with the name plus reviews as a search.


Also the MoneySavingExpert website usually has a good assessment of each provider, including customer service. "Which" probably does as well.


I only wish I had done this more thoroughly instead of being led astray by price (I also thought I would get a better router from BT, but I don't think it's any better than I previously had from Plusnet).

He had them for five years though without an issue whereas Virgin for me has issues quite shortly after I joined.

My mum now has TalkTalk after my brother left as it?s cheaper and my son and I have huge issues with connection via our mobile/laptop. I do think different parts of Dulwich will different connections with the various companies. I find around the North Cross Road area that complaints are usually about Virgin Media. It would be interesting to know which company has the least complaint around here.


Sue Wrote:

-------------------------------------------------------

> DulwichBorn&Bred Wrote:

> --------------------------------------------------

> -----

> > When my brother lived on your road he had BT,

> he

> > did a lot of gaming and videos but he never had

> an

> > issue with the service or connection, he found

> > them expensive but he felt it was worth it

> since

> > he never had to complain about anything.

> > I live nearer to North Cross Road and I have

> > constant issues with Virgin Media so I don?t

> > recommend them.

> >

>

>

> The trouble is, any provider is probably fine

> until you have problems with them.

>

> I would suggest googling each provider you are

> considering, with the name plus reviews as a

> search.

>

> Also the MoneySavingExpert website usually has a

> good assessment of each provider, including

> customer service. "Which" probably does as well.

>

> I only wish I had done this more thoroughly

> instead of being led astray by price (I also

> thought I would get a better router from BT, but I

> don't think it's any better than I previously had

> from Plusnet).

Suggs Wrote:

-------------------------------------------------------

> If you want a dedicated broadband supplier Zen

> Internet is the way to go. Cheers


Thanks for this - I've signed up with Zen Internet's Fibre 2 package. Seemed foolish to ignore the thread dedicated to perennial VM outages, plus warnings about BT's service here. Zen Internet appears to have great reviews for customer service, coupled with a broadband speed guarantee.


Trying to cancel the VM 'moving home' re-installation I'd booked, but thankfully not yet signed the contract for, was an interesting experience. 70 minutes I'll not get back.. but seemingly worth it to avoid the VM quagmire in ED!


Thanks again.

Archived

This topic is now archived and is closed to further replies.

  • Latest Discussions

    • Denmark Hill to Clapham Junction then pick up the 345 from Falcon Road ( exit Clapham Junction Station from the back entrance) The overground will terminate on platform one anyway so you're already on that side of the station. The 345 bit should take you approximately 30 minutes and the overground from Denmark Hill to CJ approximately 15 minutes. All the best!!
    • I would go to Victoria (185 bus or Southern Rail) then get either a bus from there to Chelsea Town hall (I think it may be the C1 but I'm not sure..I moved from that area over 25 years ago) and the Royal Marsden is a short walk from there. OR get a Underground from Victoria to Sloane square and a Taxi from there to Royal Marsden..It would'nt cost much because its a few mins away..or a bus from Sloane Square to Chelsea Town Hall or Fulham Rd/Sydney St 
    • I don't know how the law works, nor what rules cover what doctors can and can't say in their professional and private (?personal?) capacities,  but on the face of it I agree that some of the comments quoted are unacceptable, to say the least. However, in the context of the subject of this thread,  I think it is important to differentiate between antisemitism ("hostility to or prejudice against Jewish people") and hostility to  the Israeli government's apparent attempted genocide of Palestinian civilians in retribution for the appalling attack on Israeli civilians by Hamas. I might be completely wrong here, and naive, and I am sure someone will correct me if I am, but it seems to me to be as if the English government had started trying to annihilate the whole of the  Irish population because of the IRA bombings in the nineties. I also realise that there is a whole historic background to the Palestine/Israel thing, but I am not familiar with it. Anyway, I and everyone I know who has taken part in any of the recent marches has done so to try to get our government to stop supporting genocide, not because they are antisemitic. And yes there are other awful things going on in the world, and always have been. I can't fight all of them. One of my brothers has taken in three generations of  a Ukrainian family. ETA: Do you really think it is OK to refer to people as "blacks"? Or am I wrong about that as well, and there is some reason why it is acceptable?
    • An abridged version of the article I posted:    The health secretary is preparing to overhaul medical regulators — the General Medical Council (GMC) and Medical Practitioners Tribunal Service (MPTS) — after being appalled by a series of cases in which doctors have escaped disciplinary action. Streeting told The Times: “It is clear that the current medical regulatory system is completely failing to protect Jewish patients and NHS staff.”   Doctors have been let off after spreading antisemitic tropes including claiming that Britain is “controlled by Jewish supremacy”, and claiming the architect of the attack was a “legend”. Some medics have ramped up their activity in the days after the Manchester synagogue attack.   A spokesman for the Campaign Against Antisemitism said: “Time and again, doctors who spew antisemitic bile online and in the streets are being allowed to continue practising medicine, as though calls for hatred and violence are compatible with the duty to care for others.”   Doctor who called Jews ‘worse than Nazis’ cleared Dr Rahmeh Aladwan was investigated over her social media posts, including one that stated that Israelis were “worse” than the Nazis and a claim that the “Royal Free Hospital in London is a Jewish supremacy cesspit”. Since escaping suspension by the MPTS, Aladwan has posted incessantly about Jews and Israel.   She suggested the media’s focus on the Manchester synagogue attack was an example of “Jewish supremacism”. The day after the attack Aladwan shared an image of Britain’s chief rabbi, Ephraim Mirvis, with the words “rabbi genocide” emblazoned on his forehead. On Saturday, she tweeted: “Glory to the Palestinian armed resistance. Death to ‘Israel’.” Aladwan has been a member of the proscribed group Palestine Action, and has shared claims that Streeting is a “Zionist ghoul” funded by “the genocidal ‘Israel’ lobby”. At a rally earlier this year, she said that “Palestinian people who are fighting for liberation, including armed struggle” are “heroes, every single one of them”. “We are proud of our armed resistance and in Islam we call that jihad. That’s an honour. That’s how you defend your people,” she added.   The MPTS ruled that no suspension was necessary, arguing her comments would not “alarm or concern” members of the public.    On Monday night, the CAA announced that it had notified the GMC of its intent to challenge the decision not to impose the condition on Aladwan while she is under investigation. It said that her case was “one of the most egregious examples we have encountered of a regulator failing in its duty to protect the public”.   One of Aladwan’s key supporters is Dr Rehiana Ali, a consultant neurologist who was reinstated by a medical tribunal this year after describing the architect of the October 7 attacks as a “legend”, calling for Israel to be “dismantled”, and claiming that 9/11 was conducted by Mossad.   Ali has made several controversial comments in the wake of the Manchester synagogue terrorist attack, and has claimed that Streeting was an “Israeli puppet”. On October 4, she quoted a post calling for Israel to be abolished and claiming that Hamas had “done nothing to apologise for”, adding: “Agree 100%.” On October 2, about eight hours before the attack, she quoted the same post and said: “Armed resistance is the only solution.”   Ali defended her comments and told The Times that she did not believe in Israel’s right to exist. She said: “It is outrageous that the CAA weaponises an unfortunate incident to continue its defamatory attacks on doctors with a moral conscience for political ends.” Hundreds of complaints over antisemitic doctors Nearly 500 complaints of antisemitism relating to 123 doctors have been submitted to the GMC since the Hamas attacks on October 7, 2023. Of these, 84 per cent were closed at the triage stage, according to figures obtained by Jewish News in July. The rare cases where complaints have led to disciplinary action include that of Dr Manoj Sen, an NHS surgeon. Last month he was struck off for making a string of antisemitic social media comments, including referring to a Jewish man as “circumcised vermin”.   The doctor, who was working as a surgeon at Northwick Park Hospital in London, commented on a Facebook post shortly after the October 7 attacks, using the word “untermenschen” — German for subhuman — as well as the phrases “Jewish c***” and “Jew boy”. Sen also referred to the Auschwitz concentration camp along with the German phrase “Die Juden sind unsere Ungluck”, meaning “the Jews are our misfortune”.   Others have escaped serious sanctions after being reported for antisemitism. In February, Dr Kamran Ahmed, a Wolverhampton-based GP, was not struck off but given a formal warning after posting material described by the GMC as “objectively antisemitic and seriously offensive”. This included sharing a post which said: “The Israeli flag is modern-day swastika”. Dr Ellen Kriesels, a consultant paediatrician at Whittington Hospital, remains on the GMC register despite spending months making openly making racist claims. On her X account, Kriesels has claimed that “virtually every Jew has some feelings of supremacy”. The Whittington Health Trust has previously said that it was investigating and that Kriesels was not working.     Jewish doctors ‘are afraid at work’ Jewish doctors have warned that the institutional failures to tackle antisemitism extend to the British Medical Association (BMA). Those attending the BMA’s annual conference in June warned that they “feared for their safety”.    There have been widespread reports of antisemitic incidents in hospitals. In August, the University College London Hospitals NHS Foundation Trust issued an apology over posters claiming “Zionism is Poison”. A Jewish patient who was undergoing major tests at the hospital and felt “angry, distressed and upset” after seeing some of the posters, adding: “I shouldn’t have to remove my Star of David necklace to go to a hospital visit.” Concerns have been raised at at least two NHS trusts about staff wearing pro-Palestine symbols, such as lanyards in the design of a keffiyeh and badges that say “Free Palestine”. I don't have any skin in the game with what's happening in the Middle East (most likely like many on this forum) and I stand by my clearly stated opinion on other threads that neither Hamas, nor Israel, has clean hands.  What I do care about is what happens on British soil and the idea of any ethnic group in this country - with its supposed history of tolerance and inclusion - being afraid for their lives.  There can be little doubt that the rhetoric of many on these marches fuels the killing that we saw last week.  Don't share a platform with anti Semites.  If you care so much about a community being starved, abused, bombed and oppressed, why not march for Ukraine (where we do have skin in the game), or the 150,000 blacks murdered in Sudan as well? It makes no sense to me.     
Home
Events
Sign In

Sign In



Or sign in with one of these services

Search
×
    Search In
×
×
  • Create New...