Lordship Flooring on Lordship Lane

[Laddy Muck]

Lordship Flooring have just replaced all our carpets and I just want to say how delighted we are with the end result; i.e. the carpet itself and the fitting of it. Most of all, we are very impressed with their customer service. From the outset it has been excellent and, in that regard, I would like to give "Ian" a special mention: you were helpful from the beginning through till the end helping us choose in the knowledge that we both had different tastes and that we didn't have an unlimited budget. You also worked with us knowing that, due to our busy worklife, we had little available time for choosing and arranging of fitting etc. and your patience and assistance meant we ended up with exactly what we wanted, on budget and within a reasonable period. We especially appreciated your patience as we know that we (and by "we" I mean "I" :)) ) can be difficult to please!

A very minor issue arose at the fitting stage. However, this was swiftly resolved by the owner of the business himself (Glen) who took a genuine interest in ensuring our 100% satisfaction. I call that true customer service. So a nod goes to Glen too.

The fitters were extremely efficient and have done a lovely job. They were easy to have around in our currently chaotic house.

Thank you to the whole team and we look forward to using you again for two relatively minor jobs (bathroom and understairs cupboard) once the house is returned to normality.

Summary: you don't need to venture out of ED to get your flooring sorted. Glen's business has a wide variety of floorings to suit most tastes, his staff are knowledgeable and helpful and the prices are reasonable. Moreover, should something arise about which you are not entirely happy - no matter how minor - our experience is that Glen will quickly take responsibility and rectify. 10/10.

[NewWave]

Yes we used them to carpet our house and lay marmoleum in the kitchen

really happy with their advice, the standard of work and the cost.

would use again 100%