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Water incident the other week

pebs

By pebs
in General ED Issues / Gossip

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nxjen

nxjen

Posted
Posted

Thames Water have an online form to request a payment under their Customer Guarantee Scheme.


https://www.thameswater.co.uk/Help-and-Advice/Customer-Commitment/Our-Commitment-To-You/Customer-Guarantee-Scheme-payment-request-form


Follow the link on that page to see what is actually covered under this

ed26

ed26

Posted
Posted
Seems to me that they fixed a major leak and distributed water pretty quickly considering it was a weekend and access to contractors and support staff would have been limited. The information about rerouting the water from another area was poor - first it was imminent, and then it was a few hours away, and then it took 24+ hours, but I think they did a pretty good job, all things considered.
Beej

Beej

Posted
Posted
Have to agree, I didn't find it particularly debilitating. There was something quite novel about going au natural without a shower for a few days and a good reminder of how lucky I am to be able to assume water's there when I need it. Don't think I'll be filing a claim.

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