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I'm at the south end of Underhill - post has been picking-up - pretty well daily in the week before and after Christmas (excluding bank holidays) - and looks up to date. Nothing now that I know I'm missing. And Christmas cards actually all seemed to arrive before Christmas - if a bit slow to start. Mostly deliveries before 12.00 as well, and not late into the afternoon.

granny Wrote:

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> Yes. missing at least 5 parcels. I have made a

> complaint to Craig Wallace at

> craig.p.wallace@royalmail.com



This would be the Craig Wallace who appeared on television recently saying he was not aware of any continuing problems with the mail deliveries in East Dulwich, or words to that effect?


Seems from the available evidence that he is either not doing his job properly, or is lying through his teeth.

My Christmas post was taking about 7-10 days to turn up, had five day in a row with no deliveries at all.

Emailed Craig P Wallace but no response. Did get a very apologetic response from the CEO however, I had also attached a photo of the massive queue at Highshore Road just before Christmas. Also reported the problems on the Customer Service number.

Important to keep on raising the issue if the service doesn't improve.

bob Wrote:

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> Now have notification via amazon my parcel was

> delivered yesterday 2.15 PM no signature no proof

> no parcel do Royal mail compensate for losses.

> Bob S



I once had an Amazon parcel left on my wall (not by Royal Mail) and not surprisingly it was stolen.


Amazon sent me a replacement, so apart from complaining to Royal Mail you should probably complain to Amazon.

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