Jump to content

Recommended Posts

I took a pair of my boyfriend's smart trousers into my local dry cleaners because they do repairs and the trousers had a rip in them. I paid in advance for the repair. They have lost the trousers. I have been in 7 times over the last 3 weeks and they say they are looking in their other shop, or they have to speak to the manager, or that they will phone me the next day with a plan of action. They never do.. I have remained polite and patient. Today I went in again and spoke to the manager. He offered me an absolute limit of ?20 for the trousers and refused to even discuss any more than that. The trousers will cost ?50 to replace. I have refused to accept his offer. What can I do? Should I just accept that it was a mistake, they have lost the trousers and I must accept the ?20? Or should I take it further? Any advice welcome. Thanks.
Link to comment
https://www.eastdulwichforum.co.uk/topic/22907-advice-please/
Share on other sites

Do you still have a receipt for the trousers? If so, I would try writing a letter, enclosing a copy of the receipt with a request for what you think is reasonable (allowing for the time you've had the trousers). Whether you have any further redress in a legal sense I don't know, but am sure others on here will be in a better position to advise.
If you don't get satisfaction by following the good advice above, which should work if it is a good firm which values customer relations, Citizens Advice are a good place to follow-up for free advice. If you have free legal advice offered through your home insurance or union membership you could always get free advice from a solicitor this way. If you had to take legal action it would be through the Small Claims procedure (see info at: http://www.adviceguide.org.uk/england/your_rights/legal_system/small_claims.htm), but it would be good to resolve the issue without having to take this step and the effort rather depends on the value of the property lost.

You could do a Money Claim online for the cost of repairing the trousers. Write a letter to the company and tell them that is what you are doing. Then do it. It might concentrate their mind after they receive the letter or the Money Claim.


Do you have a legal advices helpline with your home insurance? Most of them provide it. If you do, give them a call and talk it through.


Another thing to do is to call Consumer Direct. They take a note of your complaint, give advice and also pass on information to the relevant Trading Standards Department who can also take action.

Learn to sew as your failure in this respect has led to the current unfortunate situation. Either the shop has nicked the troursers as they were v nice, or they have genuinely been lost, or the garment has been damaged beyond repair whilst in the care of the shop but they won't admit it. Take the money and make the best of a bad situation. Then, name and shame the shop in the business section of this forum. Invest the ?20 in some needles and thread.
  • 1 month later...
I am so sorry not to have thanked everyone for their helpful advice. I posted this on a different part of the site and assumed it had been taken down as I couldn't find it. I have just come across it here in the lounge now looking for something else. So belated thanks. I took the money as I had no receipt for the trousers and suddenly life felt too short to pursue this with the owner of the shop who was intractable. Incidentally, I can sew. I sew a lot. But these were very smart trousers which had been torn when sitting on a nail and I thought they needed more professional attention. Wish I had done it myself now.

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Latest Discussions

    • Gone to the better hunting grounds during this local ongoing dry spell.
    • The Dreamliner has an impeccable service history, you are more likely to get mugged on the way to the airport than having any issue with your flight, that's how safe it is!  Have a great trip.
    • Maybe. Does that kill grass? If so, possibly the same dog that has left its poo outside my house - pretty sure it's not fox poo.
    • Here you are, intexasatthemoment (you seem to have been in Texas for a very long time!) We went to three of the recommended places yesterday,  as they were all in the same road (just near Wallington)  and I needed to give the car a run to avoid another slap on the wrist from my garage (and another new battery). Here's my findings. BARNES Parking We thought we would go here first as it was the earliest to close on a Sunday (3pm). There was no apparent entrance or anywhere to park. One notice said do not park on grass verge, and another one said staff cars only! Flittons was opposite but I'd already passed the entrance, so I had to drive down the road, turn round at the next available place (covered in signs saying do not park here) and park in Flittons car park! Plants Barnes  specialise in hardy perennials, so that was basically what they had, but an excellent selection, and many more unusual plants (or at least, plants you probably wouldn't find in a garden centre), eg Corydalis,  lots of different varieties of Epimediums, Trollius, some lovely Phygelius, lots of different ferns). The plants were divided into sections according to whether they needed sun or shade or could cope with both. They had a particularly good selection of  shade loving plants. There was really useful information above  each group of plants, which meant you didn't have to look at individual labels. All the plants looked in good health and  very well cared for. They don't produce a printed catalogue, but they  said their plant list was online (I haven't looked yet). I assume most of  the plants they have at any one time are when it's their flowering season (if they flower). I wasn't intending to buy anything, though was very tempted, but I'd definitely go here again once I've sorted out my overgrown garden. Other Stuff Don't think they sell pots, compost, etc. No cafe/tea room and I didn't see a loo, but Flittons is just over the road. FLITTONS  Parking Easy to park Plants Sorry, but mostly terrible. There was one section with vegetables and the rest was flowering plants. There was a general feeling of delapidation. Some of what was on display was actually dead (surely it would only take a minute to remove dead plants) and a lot of the rest was very poorly maintained, eg gone to seed, weedy, apparently unwatered, or with a lot of dead leaves. There was a notice asking for volunteers to work there, so I can only assume they can't afford to pay staff. Other stuff There was a notice to a play barn (?) saying invited people only, so I think they must host kids' parties or something. They redeemed themselves with a cosy little cafe with savoury stuff, nice cakes, iced chai and oat milk, and a loo. Also a selection of books and CDs on sale for charity. If you want an Andrews Sisters CD, you can find one here. There is a small shop with gift shop type stuff and a display of the history of Flittons, which apparently is family owned since the sixties (I think it was). I suspect that the arrival of Dobbies down the road must have greatly affected Flittons' fortunes, which is sad. DOBBIES  Parking Easy in theory once you had navigated a rather narrow entrance, but it was very busy so it took a while to find a space. Plants  Lots of plants, well maintained but I imagine their turnover is high. Lots of nice bedding plants for hanging baskets, window boxes etc  to cater for all tastes (ie some of it wasn't mine, but fine if you like those horrid little begonias (my opinion only) but they did have some nice (in my opinion) stuff as well. I was tempted but decided to buy from North Cross Road market. Fair selection of climbers, various different Clematis etc. I'd be happy to buy plants from here. The prices seemed reasonable and they were in good condition. Other stuff  It's a big garden centre with all that entails these days, so a large area selling garden furniture and storage, tools, animal collars, pots, all the usual stuff you would expect. Very helpful staff. There's a cafe which we didn't check out, charging points for electric cars, a Waitrose (no idea how big, we didn't look). Only on our way out did we see that there was a drive through "express section" for compost etc, which was annoying as I wanted compost and hadn't seen any anywhere,  but I was getting tired by that time. Just Down the Road A ten minute drive away is Wilderness Island, a nature reserve in Carshalton, which is well worth a visit. We heard eleven different kinds of bird (according to Merlin) and saw a Kingfisher flying down the tiny river!
Home
Events
Sign In

Sign In



Or sign in with one of these services

Search
×
    Search In
×
×
  • Create New...