Jump to content

Recommended Posts

Barclays in Lordship Lane is getting worse. Today there was only one cashier and a very long and unmoving queue. There were three staff members on the floor, and each customer was told to stay in the queue as the machines could not deal with their particular transaction. One of the staff said that 50% of people were happy with the changes - and got several irate responses.

Its dreadful!

They closed Forest Hill and Dulwich Village so its the only branch for SE21/22/23 its an utter joke. I've waited 30mins the other day. there is rarely more than 1 till open and I really pity the staff there tbh.

what kind of muppet decided to leave only 2 counters open during the referb knowing that two other nearby branches are closing?

I'm wondering if it may be worth contacting Barclays head office to complain?

It?s deliberate to drive people to online and mobile banking (doesn?t help local traders depositing cash).


I?m waiting for all the banks to start charging a small percentage on each contactless transaction - that?ll make them squillions as you spend your own money (maybe a year or two away yet when everyone?s hooked).


I received a new bank card last year (not Barclays) and the accompanying brochure that detailed the bank?s fees had the entry under contactless transactions ?fees not currently charged?.


Ominous

I was queuing for ages in there recently so asked the man who was walking around asking what we wanted to do why only one till was open. He said they were short staffed as two members of staff hadn?t turned. He was the manager of another branch who had been drafted in ?to help.? I asked why he wasn?t doing something useful, like open the second till, but that, apparently, isn?t part of his job. He then welcomed a young man who had arrived from another branch and would open the second till. A good 5 minutes later I asked the manager again when the 2nd till would open and was told the young man was just about to do it. He was rather bemused when I pointed out the young man was helping someone at the machines! At this point a miracle occurred and a member of staff who always works there opened the second till! What a shambles.

Definitely avoid the machines. Especially the one facing LL if you are not tall. Took my card three times, eventually they admitted that the machine and its camera are too high up to capture the faces of smaller persons properly. So the machine decides that if it can't see your face, you must be hiding it, and up to no good, so it retains your card.


Barclays has obviously known this for some time but has done absolutely nothing about it. Eventually they gave me ?25 in compensation which in no way made up for the embarrassment of not being able to give someone the cash I had just promised them!


Peckham Pam, perhaps you should ask for compensation as they know this is going to keep happening.

That machine took my card just before Christmas last year, was distraught even though I had a bit of ready money at home. Interestingly though I went to the big Barclay's branch in Piccadilly Circus, and they gave me a new card there and then. Was in and out in about 25 minutes.

I went into Barclays on Friday and when I eventually reached the counter I asked to withdraw ?1,000. The cashier said that the machines dispense up to ?2,000 so why not go and try one. I explained that I didn't want to count that amount over there, and preferred her to count it behind glass and pass it to me, which she did.

She said that we should trust the machines to dispense the correct amount and if customers want to count their money from a machine they are directed to sit down next to where the back end of the lengthy queue was standing, which is also near the door.

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Latest Discussions

    • Moving into a new place and need both a wardrobe and a chest of drawers, ideally collection Friday. Thanks!
    • Lordship Lane has two dry cleaners, three pizza places and an Italian selling pizza, two burger places, three bakeries, two hardware (ish, I'm thinking AJ Farmer here), God knows how many coffee and charity shops, two Italians, three nail salons, five wine shops... Where was the abject outrage when Dynamic Vines opened up literally next door to Cave de Bruno? But I don't see his customers decamped next door - no, those stalwarts are still out in force every night.  In Roman times all businesses were clustered by product. It's what kept prices down. Same in any market you go to abroad, they're all selling the same things next to each other.  Why is everyone being so hard on this new place? It's called healthy competition - you can't curtail the expansion of your business on the basis you that might hurt someone else's. 
    • I have a new fixation so any available, please let me know.  Thanks.
    • In restaurant terms I would say a chain manifests when the motivation is no longer “we are a couple/small group who have an idea and love food” who open a restaurant, them another and then a few more BUT THEN PIVOT to “we need capital to rollout out new restaurants so we have leveraged the help of the following investors”  that is the moment it stops being about the chef/food on the plate and becomes about the spreadsheet  so it is POSSIBLE  for a restaurant to have 50 branches and not be a chain - but I can’t think of any  I don’t know chango - by based on the number of outlets they appear to have just crossed/or are about to cross that line 
Home
Events
Sign In

Sign In



Or sign in with one of these services

Search
×
    Search In
×
×
  • Create New...