Paper receipt not sufficient proof of purchase?

[JEG1]

I bought something in Oliver Bonas yesterday and the sales assistant asked me if I wanted my receipt emailed to me. I declined, but when offered a paper receipt, I said yes please in case I need a refund. The Sales assistant then told me I wouldn?t be eligible for a refund with a paper receipt, only an exchange would be allowed. If however, I had opted for the email receipt, I would have been eligible for the refund. So, I changed my mind and asked to have the receipt emailed to me, but at that point, the sales assistant said it was too late, she?d already pressed the button! I know an email receipt is more environmentally friendly, but I declined having it wrapped in tissue and having a bag to put it in. What about consumer rights? Seems unfair to me.

[Jules-and-Boo]

if you paid by card, you have your bank transaction as proof.

Contact their customer service team on 020 8974 0110 or [email protected].

[JEG1]

I paid by old fashioned cash.

[Jules-and-Boo]

still, give them a call

[Jko-mos]

By law they don?t have to give you a refund. In their t&cs they say proof of purchase... a paper receipt is a proof of purchase :)

[Penguin68]

Your consumer rights are unchanged as regarding the receipt medium. You have absolute rights of refund in specific circumstances (the item being damaged, not fit for purpose etc.). In other circumstances there may option only for an exchange - but not if you have made refund a condition of sale (i.e if you say that you need to check the item's colour for match against something else, and will make the purchase only on the condition that you can get a refund if the colour doesn't match). If that is accepted by the sales assistant (who isn't obliged to accept it) it forms part of the sales contract, although proving and enforcing it (without e.g. a witness to the transaction) may prove more difficult.

Basically, the assistant was talking rubbish - save where a digital receipt would give a refund under any circumstances, rather than just those outlined in law. But that was not made clear to you.

[RubyGraeme]

I think the advantage to the business is having your contact details on file, they can then send you any marketing and promotional material. Your details are very valuable to them. Your consumer rights are in no way affected by not having an e-receipt.

[JohnL]

I'd just use their returns service - and put the physical receipt inside.

https://oliverbonas.freshdesk.com/support/solutions/articles/15000011673-i-want-to-post-something-back-i-bought-in-store

[Sally Eva]

If you simply don't like the item ie you changed your mind then you have no legal rights.

If it is "not of merchantable quality" then you are entitled to a refund within one month or to a repair or replacement after that.

There may be something in their T&Cs which says that if you simply change your mind they will be more co-operative if you have an email receipt. Otherwise your legal rights are unaffected.

when you give your email address for a receipt you can say that you do not wish to receive anything else or to be kept on their database. They should not use the address for marketing to you and if they do you should be able to remove your name from their lists. That's GDPR

[JEG1]

Rang head office. Paper receipt does hold same value as an email receipt, I was just given the wrong information at the shop.