They're taking on more and more custom previously carried out by firms such as DPD and EVRI and doing so efficiently. Yesterday I had a John Lewis parcel tracked and delivered by them. Part of me thinks it's a shrewd move on their part, without it they're not going to survive. They do need to get to grips with the ordinary mail though.
The impact of the Royal Mail issues are really becoming problematic everywhere.
BBC News - 'We miss vital NHS appointments over post delays'
https://www.bbc.com/news/articles/c4gdmq3ml3mo
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