*Heritage Restaurant - Rosendale Road West Dulwich*

[Sue]

We went to order from the website and there was a message saying you were "closed today", and also the website says that your delivery hours are the same as the restaurant opening hours?

Very disappointed as we were looking forward to trying your food.

Are you not open for deliveries on a Saturday night???

[TheCat]

Sue Wrote:

-------------------------------------------------------

> We went to order from the website and there was a

> message saying you were "closed today", and also

> the website says that your delivery hours are the

> same as the restaurant opening hours?

>

> Very disappointed as we were looking forward to

> trying your food.

>

> Are you not open for deliveries on a Saturday

> night???

We got a delivery from there tonight. Food was very good.

That said, when first ordered online at about 6pm, the order got rejected by their on-line system. I then phoned them and they basically said that they were so busy and wouldn't be able to deliver until around 8:30pm, which is why the online orders were being rejected becuase of the unusually long wait. The young woman who answered the phone was very apologetic, and said they were trying to individual phone everyone back who had an online order rejected, and explain the situation. In anycase, after we said to her that 8:30pm was fine for a delivery time, the food showed up bang on time, and was delicious. I'm going to guess that by the time it got to after 7pm (when you might have ordered sue?) they closed the restaurant to online orders as they weren't going to be getting to people until quite late.

[Sue]

Thanks TheCat, that's annoying!

We did have a very good Indian meal from elsewhere, and had a long wait for that as well. We would have happily waited! I can't remember what time we went onto their website, but somewhere between 6 and 7pm.

I don't know why they would have a message saying they were "closed today", that's quite misleading I think, it would have been better to explain the situation?

Not to worry, we will try again next weekend!

[legalalien]

I managed to make an order on the opening day, and very much enjoyed my dinner! You can pre-order earlier in the day, before the opening time.

[DayashankarSharma]

Dear Sue

I?m so sorry about the inconvenience you faced on Saturday night, please do mention this next time you attempt to place an order, I?m sure one of our friendly members of staff can provide a little extra especially to accommodate for your mishap. Rest assured, we have investigated the problem as you were not the only one to encounter this problem.

Kind regards, Hertiage team.

[DayashankarSharma]

Hi thecat,

Thank you for your positive feedback, we are thrilled to gain your seal of approval on the food. Please spread the word and we look forward to seeing you in house once the restaurant restrictions are (finally) lifted once and for all.

Kind regards, Heritage team.

[DayashankarSharma]

Hi legalalien,

Thank you for your kind and positive feedback. Please do spread the word and we look forward to welcoming you to dine in house once the restrictions are lifted.

Kind regards, Heritage team.

[sheff]

Had a delivery from here this week.

Have to say it was excellent.

The lamb chops are amazing and huge.

Think they lucked out on delivery as the driver went to our neighbours dropped there?s off and then us.

Both households very happy...

[DayashankarSharma]

Hi Sheff,

Thank you for your positive feedback. Indeed, the lamb chops is very highly thought of by our own staff, so it?s little surprise you enjoyed them! Thank you for using us and do spread the word.

Kind regards, Heritage team.

[Frankito]

Yum yum.. just finished a takeaway from here this evening and without a doubt the tastiest meal I?ve had this year, other than my own creations of course.. Restaurant quality in terms of taste and freshness; not the cheapest meal but worth it.

[heartblock]

Yum 😋 delicious... I don?t mind the price as it?s Dishoom quality...maybe better, loved the Dal Makhani and the Tarka Dal, I make both at home, but sooooooooo good to have someone else cook for me. Great spicing. 😋😋😋🌶

[DayashankarSharma]

Hi Frankito

We are absolutely chuffed with your comments - our chef couldn?t stop grinning when reading the latest comments. We do hope you dine in when conditions permit

Warm regards, Heritage team.

[DayashankarSharma]

Hi Heartblock,

Thank you for your positive feedback - we?ve had an overwhelmingly fantastic response since we opened and we are so thrilled that we?re keeping our guests satisfied in a difficult time we are facing. Can I request if you could kindly transfer this feedback to our google page, it would help us immensely and we would be ever so grateful.

Warm regards, Heritage team.