Jump to content

Recommended Posts

We went to order from the website and there was a message saying you were "closed today", and also the website says that your delivery hours are the same as the restaurant opening hours?


Very disappointed as we were looking forward to trying your food.


Are you not open for deliveries on a Saturday night???

Sue Wrote:

-------------------------------------------------------

> We went to order from the website and there was a

> message saying you were "closed today", and also

> the website says that your delivery hours are the

> same as the restaurant opening hours?

>

> Very disappointed as we were looking forward to

> trying your food.

>

> Are you not open for deliveries on a Saturday

> night???


We got a delivery from there tonight. Food was very good.


That said, when first ordered online at about 6pm, the order got rejected by their on-line system. I then phoned them and they basically said that they were so busy and wouldn't be able to deliver until around 8:30pm, which is why the online orders were being rejected becuase of the unusually long wait. The young woman who answered the phone was very apologetic, and said they were trying to individual phone everyone back who had an online order rejected, and explain the situation. In anycase, after we said to her that 8:30pm was fine for a delivery time, the food showed up bang on time, and was delicious. I'm going to guess that by the time it got to after 7pm (when you might have ordered sue?) they closed the restaurant to online orders as they weren't going to be getting to people until quite late.

Thanks TheCat, that's annoying!


We did have a very good Indian meal from elsewhere, and had a long wait for that as well. We would have happily waited! I can't remember what time we went onto their website, but somewhere between 6 and 7pm.


I don't know why they would have a message saying they were "closed today", that's quite misleading I think, it would have been better to explain the situation?


Not to worry, we will try again next weekend!

Dear Sue


I?m so sorry about the inconvenience you faced on Saturday night, please do mention this next time you attempt to place an order, I?m sure one of our friendly members of staff can provide a little extra especially to accommodate for your mishap. Rest assured, we have investigated the problem as you were not the only one to encounter this problem.


Kind regards, Hertiage team.

Hi thecat,


Thank you for your positive feedback, we are thrilled to gain your seal of approval on the food. Please spread the word and we look forward to seeing you in house once the restaurant restrictions are (finally) lifted once and for all.


Kind regards, Heritage team.

Hi Sheff,


Thank you for your positive feedback. Indeed, the lamb chops is very highly thought of by our own staff, so it?s little surprise you enjoyed them! Thank you for using us and do spread the word.


Kind regards, Heritage team.

  • 3 weeks later...
Yum yum.. just finished a takeaway from here this evening and without a doubt the tastiest meal I?ve had this year, other than my own creations of course.. Restaurant quality in terms of taste and freshness; not the cheapest meal but worth it.
Yum 😋 delicious... I don?t mind the price as it?s Dishoom quality...maybe better, loved the Dal Makhani and the Tarka Dal, I make both at home, but sooooooooo good to have someone else cook for me. Great spicing. 😋😋😋🌶

Hi Heartblock,


Thank you for your positive feedback - we?ve had an overwhelmingly fantastic response since we opened and we are so thrilled that we?re keeping our guests satisfied in a difficult time we are facing. Can I request if you could kindly transfer this feedback to our google page, it would help us immensely and we would be ever so grateful.


Warm regards, Heritage team.

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Latest Discussions

    • DD, "Rejoice rejoice. It's a pity he and his fellow clowns were completely annihilated at the ballot box. I mean they were doing so well after all 🙃🙃" At least the economy and unemployment weren't in the mess they are now. What is it, give the public sector a whopping pay increase with no strings attached, double the black hole and then blame it on the last Govt. Give me strength. Rachel from accounts shouldn't be anywhere near the economy. The final straw was increasing employer NI contributions and look how that's worked out. Month on month both inflation and unemployment have risen. Won't be long before inflation and u/e are exceeding 5%, but guess what, They'll blame Sunak and go.  Lets have a snap election right NOW, then see how poorly Starmer, Reeves and Rainer do. They're already plotting to get rid of Starmer, and if you think its bad now, you ain't seen nothing yet. Oh and did I mention Starmer wanting to stop Freedom of Speech............................................Normal people can see right through what him and co are doing, great at spending other peoples money, him and co don't have = bankruptcy. We'll just repeat the economic collapse that happened in Greece and wasn't it in Italy as well?
    • One of the best of Shakespeare 's plays.  I did Othello for A level. Also seen a number of stage and film versions. Is there any specific aspects of the play that is difficult for your daughter to understand?  
    • @Sue think this is your quote.  It wasn't binary, good Vs bad, and Corbyn had a lot of popular support, as evidenced by the previous election. He had aot of good policies, some picked up by others since. He was defeated by a mixture of a right wing press,good targeting the Johnson 'Get Brexit Done" and for some that Johnson was a funny loveable rogue/fool/liar/philander/opportunist.  I wouldn't see choosing the perceived least worst candidate out of the two major parties as being "good sense'.  We imagine that Corbyn would have been terrible, but we don't know.  He would have taken a stronger line against Israel in Gaza, not sucked up to Trump nut on Russia?  Would the UK be better for that?
    • We have had 4 greyhounds - the last one, a bitch, was not speyed so we  had to pay for that at our local vet.  Only one dog was nervous around children and only one was cat friendly.
Home
Events
Sign In

Sign In



Or sign in with one of these services

Search
×
    Search In
×
×
  • Create New...