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Bathstore or Bells?


sashabella

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If considering Bathstore I'd recommend the Vauxhall branch rather than the Dulwich - it's much larger and the staff seem more experienced.


They're a franchise unlike Dulwich, and can therefore be more flexible and stock non-Bathstore goods, e.g. Crosswater etc... Will beat quotes you have from elsewhere for the same product and I've been really happy with their customer service / after care. Have found Derek and Spencer particularly helpful.

  • 11 months later...
  • 1 month later...

Unfortunately I haven't had such a positive experience with Bells recently. I bought a kitchen and bathroom from them. I wanted to use a local company rather than one of the big chains.


They were extremely helpful in the design and in choosing the various bits. They were realistic about the timeframe for delivery and it all arrived when they said it would.


They recommended a fitter called Dave Lancaster (who works independently). Dave did a reasonable job, although there were errors in not disconnecting a drainage pipe from the old sink and leaving the transport bolts in the washing machine, which were then extremely difficult to remove once it was installed. Unfortunately a door hinge came off within six months and Dave would not come back to fix it.


My main issue with Bells has been a lack of communication about problems. There were also issues with the worktop. My emails have generally remained unanswered and I have had to continue to chase and chase them.


Reluctantly, I would go with a bigger company next time as they would have some sort of process for dealing with problems/complaints. Once I had paid for the goods, Bells have been less than easy to deal with in my experience.

Surely your main issue is with Dave Lancaster, rather than Bells - they do say on their literature that although they can recommend workmen, they can't endorse them.... I've used Bells for years and they've always been true to their word, they've always gone out of their way to rectify problems, even replacing things which they weren't obliged to...


Hope you resolve things.....


thomp Wrote:

-------------------------------------------------------

> Unfortunately I haven't had such a positive

> experience with Bells recently. I bought a kitchen

> and bathroom from them. I wanted to use a local

> company rather than one of the big chains.

>

> They were extremely helpful in the design and in

> choosing the various bits. They were realistic

> about the timeframe for delivery and it all

> arrived when they said it would.

>

> They recommended a fitter called Dave Lancaster

> (who works independently). Dave did a reasonable

> job, although there were errors in not

> disconnecting a drainage pipe from the old sink

> and leaving the transport bolts in the washing

> machine, which were then extremely difficult to

> remove once it was installed. Unfortunately a door

> hinge came off within six months and Dave would

> not come back to fix it.

>

> My main issue with Bells has been a lack of

> communication about problems. There were also

> issues with the worktop. My emails have generally

> remained unanswered and I have had to continue to

> chase and chase them.

>

> Reluctantly, I would go with a bigger company next

> time as they would have some sort of process for

> dealing with problems/complaints. Once I had paid

> for the goods, Bells have been less than easy to

> deal with in my experience.

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