Weather report

[Brad]

Hi

[tllm2]

My experience, which admittedly isn't particularly recent, is that they were great to deal with as a buyer, but I'd imagine not so good as the seller.

When I was looking for a property they were very to keen to get offers in on their properties (regardless of how close or not they were to the asking price), and to get them were very happy to tell us the sellers' bottom-line, that they were desperate for whatever reason, that they knew they'd accept ?x .......

[indiej25]

As a current seller I used KFH and thought they were/are great - we got above asking price offers for our place, even though haart valued us at much lower. I am recommending them to everyone! An offer is an offer - they are legally obliged to pass it on so just because they are open to hearing offers doesn't mean the sellers will accept them.

[Jeremy]

My experience is that they tend to over-value properties (despite indiej25's experience), but manage to get a decent amount of viewings.

[MissusF]

Yes, we nearly sold our place through KFH. Instead we sold it through Winkworths and I'm really glad we did - they were generally pretty efficient and did what they said they'd do.

We did buy our new place through KFH, however, and... I'm afraid we were not at all impressed!!! Our experience was that KFH were incredibly disorganised (forgetting about appointments, no replies to emails etc) and really unpleasant to deal with too. They seemed to think the best approach to getting a property sold is to bully the buyers, not realising that most (intelligent) people 'smell a rat' and get suspicious if they're being harassed into doing something - especially something which is as expensive as buying a property. KFH's approach also means that we definitely won't use them when we come to sell our current place. Doh.

[cd123]

Worth posting my recent experience. Living in SE22. I invited Winkworth, KFH and Haart to value my house.

Winkworth were impressive but the valuation was circa 20% lower than the other two. It was revised upwards a week later but that was too late and didn't inspire confidence.

I selected KFH on the strength of meeting the sales manager, Alistair. But thank god I negotiated a 4 week contract. Do not touch them, they were awful. To get me to sign they referenced an open day the previous weekend where they took 24 viewings and ended up with 10 offers. For our open day they managed to arrange 5 viewings and when I challenged them for using the previous example the assistant manager Dominic said ''no no that's a different area''. They consistently passed the buck, failed to provide updates, rarely offered feedback and not once was there evidence of the proactive interbranch sourcing of buyers that was promised. Final straw was Dominic explaining away a meagre 1 viewer on the 3rd Saturday with ''yes, we've taken another property on and the guys are focussing on that''.

Viewings with KFH over 4 weeks: 11

Throughout William from Haart had been monitoring progress. I served notice and signed with Haart on the Wednesday. By the Saturday they had arranged 12 viewings and an offer was made and accepted.

William / James / Tim were a professional, slick, highly impressive team.

[house01]

I would like to firstly congratulate you on the sale of your house.

It saddens me to read these comments about your recent experience with me and my sales team at Kinleigh Folkard & Hayward, East Dulwich, and I am sorry that you felt the need to address your concerns in such a public and humiliating way.

I know your property very well Mr Denny, and I feel it is important to put things into context so that all who read this are in possession of the facts. We were advertising your property on Landells Road for ?725,000. When you changed agents, you made the decision to immediately reduce your advertised asking price by over ?35,000. I am not surprised you got a buyer within a few days of your re-launch, any property with a reduced asking price of that amount should receive immediate activity, no matter what agent you choose to sell through.

It's just a pity you never gave us the opportunity to offer your property at such a reduced price. I am sure we could have found you a buyer very quickly at that level too.

Happy to discuss further with anyone who would like further clarity on the situation or would like to know more about how we have achieved over asking price offers on numerous properties in the past few weeks from highly motivated buyers making the move into the area as a reult of our interbranch sourcing.

Alistair Harper

Sales Manager

Kinleigh Folkard & Hayward

East Dulwich

[jamesanderson]

Dear EDF,

Just continuing with the theme we are currently advertised through Winkworth and they are a great bunch, very happy with their attentiveness, politeness and professionalism but sadly we still haven't had an offer on our properties.

For us its a difficult one because we want to achieve the best realistic price and you fight a battle with the obvious desire everybody has to pick up a bargain.

I think though in 5 weeks we have had about 8-9 viewings so 11 in 4 weeks with KFH does not seem too bad really.

We are also considering moving to a new agent but I am not sure how much of a difference that alone will make.

James

[OverTheRainbows]

Alistair from KFH - reduction in asking price is entirely irrelevant; why would cd123 want to remain with you when your salespeople:

'...consistently passed the buck, failed to provide updates, rarely offered feedback and not once was there evidence of the proactive interbranch sourcing of buyers that was promised. Final straw was Dominic explaining away a meagre 1 viewer on the 3rd Saturday with ''yes, we've taken another property on and the guys are focussing on that''.'??

I have not used KFH in ED, but in another area in the surrounds, and cd123's comments on KFH's service ring very true to me. I would add utter ostentatious contempt for buyers, out-and-out rudeness, complete lack of basic social skills, and highly pushy misleading tactics to the list.