Virgin Media down

[sela]

I have problems with their landline. Every month an engineer needs to visit my property and I always have to be in, which is really annoying. I'm going to try stop their service on Monday.

[dbboy]

Have broadband only from virgin media, speed had increased to 5kb/s this week.

[polla2256]

I had virgin media in my last property. Save yourself huge amounts of grief (and money) and cancel. Cant speak for sky or BT as I have never used them. With my current fiber provider I haver had only a handful of minor problems that lasted no longer then an hour or so. No engineers, no level 1 2 or 3 support, no angry emails to CEO's.

Seeing what a broadband provider can do I will never go back to VM even if they do have TiVo (which I do miss TBH, but not worth the hastle).

[stacey-lyn]

tfwsoll Wrote:

-------------------------------------------------------

> My Virgin TV service has packed up. Picture

> frozen, pixilation. Very helpful customer service

> lady but still none the wiser as to what the

> problem is. Not happy to be missing the start of

> the Tour de France or the tennis but worse things

> happen....

Same with us though it seems to have been resurrected after the internal & external cables, splitter & box replacements. We now phone them & they have to reset the box which works thus far.

Perhaps this thread should be renamed Virgin Melt Down.

[SybianTester]

do people still use virginmedia i find that hard to belive dont you know better option is bt infinity for those that can get it

[tfwsoll]

Our service came back on Sunday lunchtime. I got an automated message and a call back from the Virgin media person who I'd spoken with the day before, as promised. On this occasion I can't fault them but it would appear that this level of customer service isn't the norm.