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My laptop is telling me that the battery has reached the end of ts useful working life and I need to buy a new one.

I've only had the laptop for a couple of years and hardly ever use the battery as it's usually plugged into the mains.

Do any of you computer geeks out there know if it is a scam by Dell and I should ignore the message? Is it possible that I have ruined the battery by keeping it constantly hooked to the mains and rarely discharging it?

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https://www.eastdulwichforum.co.uk/topic/3219-dell-laptop-battery/
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Quite likely. How long will it run on battery alone? I'm assuming normal time around 3 hours on power saver setting so anything less than an hour means it's buggered. Whatever you do, replace it with a proper battery not a cheap one from China as it will work out more expensive in the end.

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