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Missed brown bin collection yesterday

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Mabaker

Mabaker

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Posted

I got on the blower to the complaints section first thing this morning. The lady said she would send message to the relevant department. Less than 2 hours later my bin was collected. Either my phone call produced results or it was just coincidence. Either way I'm happy to see the bin empty. Now back to the garden to fill it again. Those bushes won't prune themselves!

embracefinancial

embracefinancial

Posted
Posted

I've only just seen this thread but have experienced similar problems. My brown bin wasn't collected for 3 weeks (Bellenden Road). Every time I logged a missed bin collection it was marked as complete while the bin wasn't collected. I emailed the waste team on multiple occasions. I received two responses, one saying that i hadn't paid my subscription (so I replied with my receipt) and one suggesting that my bin may have been contaminated with non-garden waste. I replied to both of these and didn't receive a reply, in addition to other emails I sent. I finally emailed [email protected] and the next morning someone was out taking photos of my bin (i.e. inside the top showing that it was purely garden cuttings and another of the sticker on the outside). The bin was collected shortly after. Still no response to the complaint email. 

Garden and food waste used to be collected together but I think they are separate now. They empty the food waste into red wheelie bins and then put them into a small lorry that doesn't look like a typical bin lorry.

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