What's going on with the phones at DMC??

[binary_star]

Patient survey reporting tool, DMC vs The Gardens:

http://practicetool.gp-patient.co.uk/Practice/Search?id2=SE22%209EL&index=0

[Sue]

binary_star Wrote:

-------------------------------------------------------

> Patient survey reporting tool, DMC vs The

> Gardens:

>

> http://practicetool.gp-patient.co.uk/Practice/Sear

> ch?id2=SE22%209EL&index=0

xxxxxx

I couldn't work out how to actually get any useful information from that - DUH.

[KidKruger]

"I disagree with you there I'm afraid, we all make time for things if we think they are worthwhile"

Overly simplistic.

[dontpanic]

I just want to add my thoughts as I know people actually do look at this forum occasionally.

8 am is no good for anyone, but if you have three small children it's virtually impossible to make a coherent call at that time, not even taking into account that so much is going on at that time. I understood from speaking to receptionists the other day that it was no longer 'essential' to ring at 8 am. Having rung at 9 and 'no appointments today' I realise this is not true. On further discussion I realise that there are appointment pre-bookable, if you ask specifically - after 6.30pm and early morning, but obviously only for those people who presistently ask or moan on being told 'no appointments bookable'

Its inconsistent and not fair if you aren't the type to get upset down the phone

[Sue]

dontpanic Wrote:

-------------------------------------------------------

On

> further discussion I realise that there are

> appointment pre-bookable, if you ask specifically

> - after 6.30pm and early morning, but obviously

> only for those people who presistently ask or moan

> on being told 'no appointments bookable'

>

> Its inconsistent and not fair if you aren't the

> type to get upset down the phone

xxxxxx

Completely agree, but complaining on here won't give you a snowball's chance in hell of getting things changed, maybe complain to DMC or to the place given in a post above as well?

[Jeremy]

KidKruger Wrote:

-------------------------------------------------------

> Overly simplistic.

I don't think so... before you sacrifice one thing to make room for another, you have to decide what's more important.

I did not think this meeting was sufficiently worthwhile to leave work early. Especially when all I'd have to contribute would be "the waiting list is too long".

[EPB]

Did anyone else see the item on Sky News this morning about doctors' surgeries?

Either both of the commentators live in SE22, or the DMC problems are shared by patients all over the country.