Netquest Computer repairs open late today

[Netquest]

Dear lovely people from East Dulwich,

Just to let you know, I will have the shop open till 19.00 today.

If you would like to come after 16.30 today, please do call to confirm!

Christian 0871 288 2613

[rememberwhen]

I took my Toshiba laptop into Christian on Saturday morning after it was dropped.

Congratulations on an excellent job including an upgrade. I collected on Monday afternoon.

No connection, just a satisfied customer.

[Saphire]

I made an appointment for a home visit with Christian a week in advance. On the day he was supposed to visit, I had a missed call and a voicemail which just said "Hello" and then cut off. I rang him to let him know this and waited. He didn't turn up!! I left 8 voicemails in total and have not heard from him to date. No explanation of why he didn't turn up and no curtesy call to apologise. Very unprofessional!!

[Netquest]

Just to confirm:

I called on the morning of the appointment and left a message on your phone to say I need to pickup my son from school and had to change the appointment to a another day.

You seem not to have got that message in full - sorry about that.

You have left two messages on my phone at the time the appointment was meant to be but I was not in the office by then.

I had no other messages from you.

Please don't make it sound worse than it was.

Again I am sorry you did not get my message in full and therefore did not know of my problem.

I understand why you would find my actions unprofessional but everybody who has children would hopefully understand.

[Saphire]

Christian

The appointment was 2 days ago and you have not called to explain this!!!!

I have been ringing you but your phone has been going straight to voicemail. I tried to call you before I posted this message, but again it has gone straight to voicemail. This is because you must be working ... but you would have seen missed calls from me and I left more than 2 messages originally.

My first message explained that there was only one word left by voicemail and unfortunately the call cut out. You didn't then call back to explain what the message was. After waiting 2 hours after the time of the appointment and ringing to ask if you were still coming, I heard nothing and called to said that its best to leave it, as i had to go out and had things to do. I received no curtesy call from you.

As soon as I posted my message on this forum, you replied immediately when you could have posted and also called me!!

You say "Please don't make it sound worse than it was". The fact is you are trying to make it sound better than it was.

You also say "I understand why you would find my actions unprofessional but everybody who has children would hopefully understand."

It has nothing to do with not understanding, but everything to do with the fact that I have only found out why you didn't attend my appointment just now ... by reading it on this forum

Saphire

[DulwichFox]

Do not understand why a seemingly private conversation is being aired in public.

Why do you not use Private Messaging. Or pop round to the shop to discuss the matter.

DulwichFox