Tablet: Help needed to open email attachments

[Alan Medic]

Got the Mrs a Nexus 10. She can receive emails but there is a problem in that I don't know how to open attachments, which means she doesn't either. I've read everything I can find and watched U tube videos, but found nothing about this.She has two apps which supposedly allow you to read/edit documents. Strange thing is I sent her a TEST email and she was able to open that.

Can anyone advise what the problem might be and/or how to fix it? I guess it's one of those things that easy if you know how.

Thanks.

[StraferJack]

ANY kind of attachment, or specific ones? (such as word documents)

if you send a small .txt file can it open that (it should)

but more proprietary file formats it may need specific software - mayve "documents to go" or something ?

[El Pibe]

android will usually give you a list of apps capable of opening the attachment type, so it could be you need to download something.

Kindle works well for PDFs for instance. polaris office viewer works for most standard types too (and seemingly shipped with my samsung).

[the-e-dealer]

yes just press the attachment

[Alan Medic]

El Pibe Wrote:

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> android will usually give you a list of apps

> capable of opening the attachment type, so it

> could be you need to download something.

This may sound like a stupid question but there are Apps there which may or may not do the trick (the TEST was a Word Doc.)How does the attachment link to the App? Meaning how does one know the other is there? How do they connect?

[Voyageur]

I have a Nexus 10. What email service is she using? And is she using an email service in a browser or within an app?

[the-e-dealer]

in settings applications you can delete associations not sure if you can add them. will have a look

[Alan Medic]

Voyageur Wrote:

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> I have a Nexus 10. What email service is she

> using? And is she using an email service in a

> browser or within an app?

She's uses AOL and Gmail via an App we found.

[the-e-dealer]

nah you cant set them up should get suggestions when you try and open something.

[El Pibe]

in short i don't know AM, im not espeially well versed with the working of the Android os.

I imagine it's some sort of file association type mcgubbins. I often get the option to use once or use always, and that association get saved in the application manager, and as of the latest update those associations can be deleted atomically as opposed to all or nothing which used to be the case.

[Alan Medic]

Wonder will Voyageur return. Sounded promising before.

[El Pibe]

what email app are you using?

[the-e-dealer]

it'll be the android mail app.

[El Pibe]

ok (I usually use the gmail app), well on mine there are two tabs, message and attachments. on the latter by each attachment in the list you get a preview or a save button. preview then gives a choice of apps to preview with (with the once or always buttons).

If you're not getting any options then I guess you'll need the appropriate app. try sending yourself a jpeg, the in built gallery app at lest should appear as an option or automatically open it if you have no alternatives.

[the-e-dealer]

try this thread discusses attachment probs. If you can bear the popups and ads!

http://www.droidforums.net/forum/android-tech-support/83228-can-t-open-attachments.html

[Alan Medic]

El Pibe Wrote:

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> what email app are you using?

'ALL EMAIL PROVIDERS' from LondonNut.com

[Alan Medic]

the-e-dealer Wrote:

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> it'll be the android mail app.

Why do you say that?

[the-e-dealer]

Its a new tablet doesn't sound like you've downloaded anything new yet

[curlykaren]

I have the same problem/tablet, some PDFs do not open and I am not promted to make a choice on how to open just a very quick message pops up

' attachment failed to open' by no means is it everything I am sent though. I have come to believe it is to do with the version/programme being used by the sender. Try accessing email via website rather than using app.

If anyone has indepth knowledge of these tablets please make yourself known... I also have questions!! x