Jump to content

Misleading Service Charge at The Herne Tavern


j.r.robertson

Recommended Posts

service charges not going directly to staff is widespread and ongoing - I wouldn't single out The Herne for this


20% has been directly refuted by at least one poster who was there this weekend- they confirmed it was 10%


The original poster has gone VERY quiet so it looks more like a hit and run attack than a genuine concern to me (so far anyway)

bob Wrote:

-------------------------------------------------------

> Go to the new web site the menu and prices are all

> clearly displayed I can not find any mention of a

> service charge to be added so should they be

> allowed to add it to your bill in retrospect.

> Bob S


By law it must be clearly displayed. It needs to be on the menu's - not sure if it has to be on the website, but it's certainly good practice on the part of the business. Any decent restaurant states it clearly online.


The old website is from when it was a different company, so it has no legal standing - that is, they can't point to it as evidence of the policy.


SJ - just because a lot of places do it isn't reason to ignore it (if it's happening at The Herne, we don't actually have proof of it).

Dear Forum,

This is Cymon the operator of The Herne.

I am a little shocked at how things have got a bit distorted on this topic of Service Charge, so thought it might be helpful to set the record straight.


The HT charges an optional 12.5% service Charge and as far as im aware always has, it is printed at the bottom of the bill, If it has fallen off the menu i will raise this straight away with the acting manager, so apologies if that is the case?


It most definately is optional, im unsure of how many other pubs trying to introduce quality service and food, can work without a service charge.


We pay higher than the minimum wage, the staff do get tips, but do not if there are till irregularities.

We believe this a fair policy, some may not.


We are a small operator, in a tied Punch Pub, we have invested in the building and decoration, we have invested in staff and hardware.


I would really appreciate peoples support, online bashings with incorrect facts are unhelpful and misleading.

I wish no malice on anyone for this, its a matter of the wrong info and the wrong time.


Thank you to all those with positive comments, any feedback or queries are always welcome at [email protected]


best wishes,


Cymon

THEHERNE Wrote:

-------------------------------------------------------


We pay higher than the minimum wage, the staff do

get tips, but do not if there are till irregularities.

We believe this a fair policy, some may not.


Cymon



So are you saying that any till irregularities Must be down to bar Staff and not management.

Do managers also serve. ?

If they do and you are blaming staff then that is defamation of character,

and can lead to an unhealthy work environment.


Must be fun working for you lot.


DulwichFox

Jesus h keerist


Whatever you think about Herne position, it's a world away from what original poster (now AWOL) said


Nothing in cymon's statement would be any different from most pubs. If you don't like the practice complain louder and wider but scapegoating one pub isn't on


If cymon is tied to punch taverns then he is already making very little money. Blame the pub co and system

THEHERNE Wrote:

-------------------------------------------------------


> We pay higher than the minimum wage, the staff do

> get tips, but do not if there are till

> irregularities.


So if one member of staff has their hand in the till (or makes a few genuine mistakes) then no-one gets tipped?? That's not cool for the honest/reliable ones. Not accusing your staff of dishonesty/incompetence but I've worked a few bars and that is a rough deal.


> We believe this a fair policy.


Interesting.


If my tips relied on the honesty and competence of other people I wouldn't see that as fair.

Cymon


I also asked the staff did they receive minimum wage as was curious at the time as I run a consultancy firm that deals with HMRC and had a professional interest. So unless you are paying more than the 6.31 legal minimum or the staff are lying and that they are actually receiving more, your statement of 'We pay higher than the minimum wage, the staff do get tips' is a complete fabrication in an attempt to make good some negative feedback.


Your pub is good, the food is great my only initial concern was that you mislead and deceived your regular customers with hidden and suddenly introduced charges and in turn took away the tips which where given to a specific member of staff in good faith for a good service.


In conclusion I once again was in the pub yesterday and yes I did make a mistake with the 20% service charge (I apologise its 12.5% at 50 y/o eye sight goes and dementia kicks in) but that does not deter from my other valid points. East Dulwich is a community and within that lies a community around the Herne side of Peckham Rye which in London is an amazing thing, treat the local people including your own employees (who we come to see as our own) with more respect!


JR

Archived

This topic is now archived and is closed to further replies.

  • Latest Discussions

    • We’ve got a gap on the roof of our shed that needs patching  don’t want to buy a huge roll so hoping someone has some leftover  happy to collect/reimburse 
    • I never said I thought it was targeted or deliberate. There also has never been a “stand off” or confrontation, we’ve spoken to them in a friendly manner about it. Our experience is they don’t seem to care. That’s the frustrating thing for us, if someone politely raises a concern at least take a second to reflect. Treat others how you would want to be treated.  I don’t want them to lose their job, far from it. But considering it could cost me a days work to fix any damage, I’m within my right to try prevent it.   
    • The SE22 Evri delivery family are lovely, and always say hello wherever we spot them in the area. We gave them a box of chocolates during Covid as they were working their socks off at Christmas
    • What was he doing on the stage at Glastonbury? Or on the stage at the other concert in Finsbury Park? Grinning like a Cheshire cat whilst pissed and stoned 20 somethings on the promise of free internet sung-- Oh Jeremy Corbyn---  What were his policies for Northern mining towns with no jobs or infrastructure? Free Internet and university places for youngsters. What were his other manifesto pledges? Why all the ambiguity over Brexit?  I didn't like Thatcher, Blair or May or Tony but I respected them as politicians because they stood by what they believed in. I respect all politicians across the board that stick to their principles. Corbyn didn't and its why he got  annihilated at the polls. A socialist, anti imperialist and anti capitalist that said he voted for an imperialist and pro capitalist cabal. He refused to say how he'd vote over and over again until the last knockings. He did so to appease the Islington elite and middle class students he was courting. The same people that were screaming that Brexit was racist. At the same time the EU were holding black and Asian immigrants in refugee camps overseas but not a word on that! Corbyn created and courted a student union protest movement that screamed at and shouted down anyone not on the left . They claimed Starmer and the centre right of labour were tories. He didn't get elected  because he, his movement and policies were unelectable, twice. He turned out not to have the convictions of his politics and died on his own sword.    Reform won't win an election. All the idiots that voted for them to keep out Labour actually enabled Labour. They'll be back voting tory next time.    Farage wouldn't be able to make his millions if he was in power. He's a very devious shyster but I very much doubt he'd actually want the responsibility that governance requires.
Home
Events
Sign In

Sign In



Or sign in with one of these services

Search
×
    Search In
×
×
  • Create New...