Virgin Broadband - hopeless?

[Elle]

Hi, is anyone else having problems with Virgin Broadband? I have a terribly slow service since I first subscribed over a year ago. I upgraded to the 10mb download speed a couple of months ago and it has not improved, still only getting a download speed of around 0.3mb. After about a dozen calls to Virgin they have finally ackowledged that the service is the area (Bellenden Road) is suffering form over utilisation and cannot advise when it will be resolved. For anyone thinking of subscribing I would recommend looking elsewhere. Another problem with Virgin is that once you have a Virgin phone line, a pre-requisite for the broadband (I think), you can't broadband provider unless you want the hassle of changing the phone back to BT. I would be interested to know if anyone else is having these problems.