Problems with Virgin media

[Miss Sanchez]

Is anyone else having problems with their Broadband service? We haven't had any internet since yesterday morning but their advice (when we finally managed to get through to Customer services) was "switch the plug off and see what happens"!!

[Jeremy]

May sound a stupid question, but... DID you restart the router, and if so, did you call them back?

[Miss Sanchez]

Yes, we did. We also get our TV channels from them and the Digibox has been showing an error message from around the same time the internet stopped working. I tried to call them this morning but they anticipated a 30 minute wait due to the "high volume of calls", so maybe we are not the only ones! I wouldn't mind so much but my partner does some work from home

[Jeremy]

Well, ours was v slow and unreliable last night and this morning, but just about worked. Sometimes these problems can be quite localised...

[steveo]

Yes mine has been limping badly