Jump to content

Anyone had a problem with their Apple Computer in particular the hard drive


Recommended Posts

Our Apple desktop computer requires a replacement hard drive. We discovered this when a folder with a ? within it appeared on the screen. It is less than two years old and fortunately we purchased it in John Lewis, unlike Apple they provide a two year parts & labour guarantee. They are happy to replace the hard drive but any retrieval of data is our responsibility. One lesson from this is you should back up your data either monthly or with an external hard drive, a direct quote from John Lewis!

good advice from John Lewis... back up... back up... back up...


don't panic, the ? icon my not mean you need a new hard drive, it my be sortable


I have a great tech guy who helps me for ?45 per hour with my Mac needs

I am sure he should be able to sort it out or retrieve you data

he's based in Crystal Palace Road

and has always been to fix problems for me


would you like me to check if he's ok for me to give you his number?

We spent a long morning "trouble shooting" with Apple Regent Street......it needs a new hard drive!


I would like to know how to "rescue" if poss what's on the hard drive.....family photo's mainly


What bugs me is that it's hardly used and fairly new, just over a year....it's a beautiful piece to look

at but that's not the real reason we got it! Our bog standard HP ug bug has never let us down!


We also purchased a Macbook with the desktop and it had a faulty battery......oh Apple!!!

for anyone else suffering from such problems that didn't buy their product from john lewis you can actually claim that you are entitled to replacement goods. it is a little known fact that certain purchases such as computers washing machines etc... that cost a lot are considered above just having to work for one year.


i found this out due to my brother in law experiencing massive problems with a lap top that was jut 13 months old. he got advice from the government agency that deals with consumer rights and he finally got his lap top replaced for free.


essentially the consumer rights idea is that if you lay out that kind of cash the product should last a lot longer than just 12 months.


as for rescuing material on a dead hard drive, sadly the silence of non replies explains it all. many moons ago i was an avid (editing kit) engineer and when a drive goes it goes. have you asked at micro anvika?


what did the guy at the apple store tell you was the actual problem. i always thought that the icon with the '?' just meant it didn't know where the start up disc was, in the old days that was easy to fix...

p.s. there is a video card problem that is listed on apple as one that they will fix for free as it has been accepted as a manufacturing problem with a whole batch of them. can't remember the exact dates but it covers the last few years. i know this is unrelated but incase anyone else was suffering from eratic problems that weren't making sense: it could be your video card collapsing.


all this said, i still think apple make the nicest, best looking and user friendly computers in the world.

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Latest Discussions

    • Meanwhile, I'm withdrawing my previous high appreciation.  Firstly there were my attempts three days ago to provide the detailed information they needed,  to enable the technical team to check a specific post in their log  and see the server responses.  I found myself as if going round in circles.   The bot eventually told me that it was Support I should be sending it to, rather than 'here in chat'.  I'd been following the links to the numbered Ticket throughout and had not even been aware I was in a different part of the building.   It was beginning to feel as if I was being gaslighted so I just gave up, and went off to educate myself on the latest requirements the biggies such as Gmail require in ther DNS security information.  I've long had an SPF record, and it's now clear that I should be ready to install at least a DMARC, and preferably a DKIM one too, in my domain's DNS record.  I'd not noticed any recent problem before the migration, so had assumed (but haven't yet checked) that Plusnet have been inserting their own secure identity confirmation items, for known subscribers like me who use their mail relay to send email as from their personal domain.   Anyway, I've just  had another try at giving the bot the required information, and that seems to have succeeded, so I'll see wait to see what the Greenby techs say about it all. On top of that, yesterday evening I was searching for a really important email which I had to reply to,  which I'd purposely put in a separate Plusnet webmail folder.  I found that all my added folders there were empty, just as in Vladi's reports, which I'm immensely glad  of.  Knowledge of his experience and a fairly quick and successful resort  to his strategy worked for me too and helped ratchet down my alarm, which was present even despite the knowledge that somewhere I should be able to find another copy of the file. It could have been otherwise.  A system fault like that, unreported and left uncorrected, could potentially contribute to doing people real harm.  I remember two years ago, a single instant of deep fear, on hearing something on the radio about the dire legal effect that could result from an inaction similar to one of my own, that was immediately followed by a slight oddity in my hearing in one ear.  I connected the two and measured my BP for a period shortly after.  That more or less confirmed that there'd been a marked jag in my BP, occasioned by the moment of fear, that gradually declined.   Two or three days later I woke up with a severe  hearing loss in that ear.  That led to a referral to an ENT consultant, but by the time that arrived the loss had thankfully been more or less reversed. 
    • The sign posts have now been put up on all the junctions but covered up for now .So I presume they will all be active very soon .
    • I'm laughing at the reason for your edit 🤣
Home
Events
Sign In

Sign In



Or sign in with one of these services

Search
×
    Search In
×
×
  • Create New...