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La Surma delivery

Nelson

By Nelson
in General ED Issues / Gossip

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Nelson

Nelson

Posted
Posted

Tonight we placed an order with them for a curry. We were very disappointed after receiving the order to find that there were things missing. We then phoned them back only to be ask about the missing items, a curry and a bread. We were then told we didnt order the extra curry and bread.

But after finally saying that they would redeliver the order they also said they would and charge us for the effort and their mistakes.

One hour later the missing items appeared at our door and had gone up by twice the amount. The delivery man said the owner was taking the orders and was the unhelpful person who said he would charge the extra and take back the curry that they wrongfully delivered.

Very disappointed with them as we having being using this curry house for over four years. To top things off the curry was oily and not that great.

I would now say to think twice before using them as they clearly do not value the locals custom.

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https://www.eastdulwichforum.co.uk/topic/7008-la-surma-delivery/
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Ann

Ann

Posted
Posted
I presume you mean Surma House on Lordship Lane? I've had problems with their deliveries but they have been prompt with correct order when called. However I would add that I think the quality of food has gone down recently. Like the OP, we have used them for years to the point that when I give my order he tells me my address! I wonder if they've got a new chef? Tempted to use another Curry House.
Mick Mac

Mick Mac

Posted
Posted

Ann Wrote:

-------------------------------------------------------

I would add that I think the quality of

> food has gone down recently.


Yes - we have stopped using them, their quality has gone significantly downhill.



Like the OP, we have

> used them for years to the point that when I give

> my order he tells me my address!



This just means they have the incoming call number linked to their address database.

silverfox

silverfox

Posted
Posted

reetpetite Wrote:

-------------------------------------------------------

> I can second Spice Republic delicious food and

> excellent service, just love how they label each

> dish. Best Indian takeaway I've had.



Your culinary contribution worries me - if you need labels you don't know what your eating. Do your wellies have a L and R on them and are they on the correct feet?

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