reception staff at The Gardens Surgery

[tomskip]

If you feel the need to complain about anything at this surgery, then do email the practice manager. I've had to do this (once in 20 years!) and received a prompt and courteous reply which made me feel that I was listened to and that my complaint was taken seriously.

[Callie]

wodey Wrote:

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>

> Surely it is a receptionists job to be courteous and helpful>

I have seen other patients receiving similar

> attitude and regrettably I do feel the need to

> write in to what is otherwise a very good surgery.

Yes,absolutely agree! You need to contact the manager,as tomskip says,so they aware & do something about it!

[wodey]

It looks like they are taking our comments on board. The Surgery have responded to my email and the reception staff have been booked on a Customer Service Training course running throughout the year.

[Callie]

wodey Wrote:

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> It looks like they are taking our comments on

> board. The Surgery have responded to my email and

> the reception staff have been booked on a Customer

> Service Training course running throughout the

> year.

lol, if you believe that,you'll believe anything