Recommending my cleaner (fake recommendation)

[Ludavis]

I did write a recommendation previously, no idea why it was deleted :)

Our cleaner is great, I use Joanne from RR. I'm quite fussy but I am always pleased. I had issues with a previous cleaner, so I know how hard it is to come across someone who you can trust, so I wanted to share.

Also I am looking for a window cleaner if anyone has any recommendations for one please!

Lucy

[Family Room Moderator]

Your recommendation was removed due to you having the same i.p address as the user "RadiantRooms". Over the weekend I removed a number of other posts by another user claiming to be a happy customer, who also just happened to have the same address.

I would suggest anyone planning to use this company to be wary.

[midivydale]

Thanks FRM, much appreciated

[radiantrooms]

Hi Midivydale. I feel like I should make a response to this thread as it seems that people might get the wrong idea about us as a company. We have operated in East Dulwich for over 2 1/2 years now and have been using the EDF for almost as long. We work very hard to give our customers the best service possible and have always stride hard to protect this good reputation. The thread that the FRM is referring to was an unfortunate case of a member of staff just being lazy and making up a couple of fabricated references to generate work and put themselves in a good light. They meant no harm and have apologised to me and the FRM. Mistakes happen! To my knowledge we have never had any bad reviews posted about us on this sight and have kept a long list of customers happy over the last 2 1/2 years just by sheer hard work and professionalism. We just want to make our customers lives easier. I certainly don't want to sound defensive as I believe we have nothing to defend. We will continue doing as we have always done which is to offer our highest service to anyone who wishes to have it.

Thanks so much

Radianrooms

[Seabag]

So Ludavis/Lucy is Radianrooms (sic)?

[Family Room Moderator]

It's worth pointing out that the "member of staff just being lazy" is (in their words) responsible for "running all of the marketing, using twitter and Facebook" for Radiant Rooms. On this basis I find it difficult to believe that the false recommendations posted were a mistake.

There were also posts by Jerraymond1 from the same IP address on many occasions over the weekend.

[radiantrooms]

Hi FRM. Youve misunderstood me slightly. I meant a mistake in the sense that they made a bad call. We all do it. There was never any need to put a review up if it wasn't genuine. And the person in question was actually a family member who we just asked to drop a few leaflets and to keep their eyes peeled for anyone asking for a cleaner. I think she thought that I was going to be furious with her about this. I'm not best pleased admittedly, but I know that she meant no harm and was just trying to help. The EDF has been a great service to us so I could never say a bad word against it and I agree that people should feel comfortable that when they read a review that it should be genuine for better or for worse. I take responsibility because it is my company and I will do what I've always done and just keep working to make it better because in the end that's all we can do.

Thank you

[Seabag]

Ludavis

Stop, enough.