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messagesilver hour sainsburys
Posted by lameduck March 19, 10:08PM

This morning as a pensioner I went to Sainsburys DKH silver hour
between 7 -8 am, traffic was queuing from roundabout goose green.
Thought rush hour maybe traffic lights.
No it was a queue for sainsburys. Younger people already queuing outside with trolleys.
They let me in unfortunatley didnt challenge my age, No trolleys in shop
staff had to go outside and take one off younger person for me.
Place was crammed with elders, hardly anything on shelves. Was assured yesterday they would be stocked.
spent about 40 quid, there was not much to buy, 3 tills open and self service, I spent about 50 minutes on the end of a queue, where you were subjected to the odd cough. I wish I had panic bought like most.
What does pensioners like me who has health problems do, when being advised by Boris to stay at home for 12 wks.
I then went to co op forest hill rd, and watched a young man empty a shelf of corned beef and go through checkout
and both shops have hiked their prices. They are telling us not to use pubs etc.
But surely supermarkets full of people must be a worse breeder of germs,
I will not be going again

messageRe: silver hour sainsburys
Posted by Blah Blah March 19, 10:31PM

Thank you for confirming what we all suspect, that the empty shelves are not being fully restocked overnight. The supermarkets have had two weeks now to understand this trend and amend their ordering. So what is the issue? Boris keeps saying there is plenty of everything. So where is it? And why is it not getting to the supermarkets?

messageRe: silver hour sainsburys
Posted by carlafindle March 19, 10:37PM

Because Boris is a bullshi**ing liar and can't cope with the position he lied himself into...

messageRe: silver hour sainsburys
Posted by Blah Blah March 19, 10:50PM

Also, we are heavily reliant on food imports. I am sure those imports are shrinking due to the pressures in other countries. And given that foodbanks are now shutting down too, there needs to be some honesty around how those who rely on them will now be helped. Hmm which gives me an idea.

Maybe we can set up a forum foodbank thread, where those who are genuinely struggling to get any item of basic food, can ask for what they need, on the off chance someone can get something for them or has something they can share. Could that work?

messageRe: silver hour sainsburys
Posted by Frieqs March 19, 11:00PM

lameduck Wrote:
-------------------------------------------------------
> This morning as a pensioner I went to Sainsburys
> DKH silver hour
> between 7 -8 am, traffic was queuing from
> roundabout goose green.
> Thought rush hour maybe traffic lights.
> No it was a queue for sainsburys. Younger people
> already queuing outside with trolleys.
> They let me in unfortunatley didnt challenge my
> age, No trolleys in shop
> staff had to go outside and take one off younger
> person for me.
> Place was crammed with elders, hardly anything on
> shelves. Was assured yesterday they would be
> stocked.
> spent about 40 quid, there was not much to buy, 3
> tills open and self service, I spent about 50
> minutes on the end of a queue, where you were
> subjected to the odd cough. I wish I had panic
> bought like most.
> What does pensioners like me who has health
> problems do, when being advised by Boris to stay
> at home for 12 wks.
> I then went to co op forest hill rd, and watched a
> young man empty a shelf of corned beef and go
> through checkout
> and both shops have hiked their prices. They are
> telling us not to use pubs etc.
> But surely supermarkets full of people must be a
> worse breeder of germs,
> I will not be going again

Sounds like a typically miserable and frustrating experience in these panicky times. Out of interest did you try any of the independent stores between DKH Sainsbury and Coop Forest Hill Road? For example as of this evening Barry Road Store had a reasonable supply of essentials. They haven't hiked prices and apparently have new stock coming in daily. It may well be easier to avoid the big brand multiples at the moment.

messageRe: silver hour sainsburys
Posted by yorksgirl March 19, 11:00PM

Sainsburys have promised that older and medically vulnerable people will have priority online booking from Monday 23 March, but no one in their stores can say how this is going to work and there is nothing on the website ( apart from the bald statement it will happen.) Am trying to find out how they will work it and will post here if I get a reply.

messageRe: silver hour sainsburys
Posted by lameduck March 19, 11:01PM

We have both asthma my husband and myself
and his has landed him in hospital before, because of peoples greed- stupidity
we are having to troll round supermarkets for the basic weeks shop.
A neighbour offered us help, but how can any one help when there is nothing to be had.
I have friends who online buy and they are waiting up to a week for their orders
The only thing I can think in a week or two everybody will be well stocked up and the supermarket will be full.
And no one will want it

messageRe: silver hour sainsburys
Posted by lameduck March 19, 11:03PM

Thankyou Frieqs
will try Barrys xx

messageRe: silver hour sainsburys
Posted by Jules-and-Boo March 19, 11:07PM

Blah Blah Wrote:
-------------------------------------------------------
> Maybe we can set up a forum foodbank thread, where
> those who are genuinely struggling to get any item
> of basic food, can ask for what they need, on the
> off chance someone can get something for them or
> has something they can share. Could that work?

I'm also worried about people who don't have anything to eat.

I think it's a good idea. "Items Wanted"

This may all get back on track soon - or it could go on for months. They uncertainty is making people stockpile even more, so the same people are likely to be going back again and again.

lameduck - is there anything you need?

messageRe: silver hour sainsburys
Posted by lameduck March 19, 11:41PM

Awe Thankyou Jules and Boo
Should be ok love
to be honest if I were younger would be volunteering to help others.
got quite a full freezer just weekly fresh bits, but going to get a sack of spuds
and do everything with mash potato.
Am luckier than most got a motor so can travel a bit, long as I have got my bottle of gordons
I will survive
vic xx

messageRe: silver hour sainsburys
Posted by IlonaM March 19, 11:43PM

Jules-and-Boo Wrote:
-------------------------------------------------------
> Blah Blah Wrote:
> --------------------------------------------------
> -----
> > Maybe we can set up a forum foodbank thread,
> where
> > those who are genuinely struggling to get any
> item
> > of basic food, can ask for what they need, on
> the
> > off chance someone can get something for them
> or
> > has something they can share. Could that work?
>
> I'm also worried about people who don't have
> anything to eat.
>
> I think it's a good idea. "Items Wanted"
>
> This may all get back on track soon - or it could
> go on for months. They uncertainty is making
> people stockpile even more, so the same people are
> likely to be going back again and again.
>
> lameduck - is there anything you need?


I think a Forum food bank idea is a very good solution. I was lucky enough to see SueJ's post in the business section about her supplier swapping to home deliveries when I couldn't access milk 7 eggs the other day. I have been freezing portions of milk in case I cannot access milk in the coming weeks. Hopefully once the shelf-raiding has calmed down and the supermarkets get a workable system in place, things will become more stable again.

messageRe: silver hour sainsburys
Posted by Blah Blah March 20, 09:59AM

Ok, I will start a forum foodbank thread. It will just give another way for those who are genuinely struggling to find enough basic food to ask for help.

messageRe: silver hour sainsburys
Posted by caz March 20, 01:54PM

Yorksgirl I've also been wondering and worrying about how to inform Sainsburys that though I'm not 70 I'm not far off and am in the at risk category health wise and having to self isolate. Impossible to get through on the phone, I have tweeted them but no answer yet. Everything crossed my delivery turns up tomorrow morning but can't book another as no slots showing at all !!
Please post if you get an answer as will I.

messageRe: silver hour sainsburys
Posted by mariababe March 20, 02:13PM

Yorksgirl and Caz - I am disabled and have tried getting through to Sainsburys on twitter etc.

Nothing....I can't help it but I am starting to get worried. I can't get to shops - small or big - even when I manage to get a slot, nothing much available. Its truly awful and so stressful.

I am also a single parent to two teens and we are self isolating!

My job is at risk and maybe a few weeks left.

Please re assure me all be OK as my incompetent PM does not instill confidence

messageRe: silver hour sainsburys
Posted by Charles Notice March 20, 02:31PM

There seems to be postings missing off this thread from 0959 to 0154



Edited 1 time(s). Last edit was march 20, 02:31pm by Charles Notice.

messageRe: silver hour sainsburys
Posted by yorksgirl March 21, 10:25PM

Hi After 86 mins on phone to Sainsburys, spoke to guy who had finished his training 2 mins ago, and here is the info on how the protected home delivery slots are planned to work:

1. First thing to note is that Sainsburys is not taking any further registrations for home delivery at the moment so you have to be with Sainsburys already.

2. The government has sent Sainsburys a list of over 70s and medically vulnerable people. (Here's a data protection and human rights question to start with - did we know the government could send our confidential medical info to a supermarket without our express permission? Just wondering about where this could lead).

3. The list of medically vulnerable people has been provided from GP practices to the govt and from the govt to Sainsburys.

4. All the people on that government list who are also already Sainsbury's customers will get an email on Monday 23rd telling them how to book a priority home delivery slot.

5. If you think you should get an email on Monday but don't, you will need to call Sainsburys.

6. If you are over 70 but have been left off, they will eg check against the DOB on your Nectar card.

7. If you are under 70 but believe you should be on the medically vulnerable list but don't get the email, they say a call handler will fill in a form for you over the phone.

8. The call handlers have a list of medical conditions that should qualify. They have trained some specialist call handlers to check those. You will need to provide evidence. You will need e.g a GP letter or email, or a prescription to hand when you call them. They are saying that "there will be certain codes on those" that will allow them to check if your condition qualifies. (I am doubtful of that. There are no 'codes' on the usual GP or even hospital letters that I know of, that identify your medical condition. To some extent on NHS databases, yes, but not on letters that are sent out). This will all be done over the phone.

9. The list of qualifying medical conditions is not available to the public on the website. It is going to be sent out on the email to the people that are already on the government list. (But as they are already on the list...they don't need it??).

10. Therefore, at the moment, I don't know if the list sent to government by the GP practices includes everyone who normally gets offered a free flu jab (which was the government's initial criteria for people who should avoid all social contact) or whether they have only included people on the far more restricted list of immediately life threatening illness (eg currently being treated for cancer) which the government came up with last week.

11. The details of the phone line to call if you should be on the list but have been left off are due to be on Sainsbury's website on Monday and it will be free to call from all phones (that's what he said anyway).

12. I also raised with Sainsburys their current bonkers 'protected hour' arrangements - as they have decided to invite both the medically vulnerable and over 70 groups, and NHS staff, into the store at the same times. Which is a fabulously efficient way of spreading the virus from NHS staff, many of whom will be carriers, to the vulnerable groups. Sainsbury's need to copy M&S, who have got it right, and are providing protected shopping hours for the two groups on different days.

13. So I think the main message is, if you don't get the email, make sure you have a) your Nectar card if you have one and b) any GP or hospital letters/emails, and prescriptions to hand before you call Sainsbury's.

14. If the postcode on your Nectar card / Sainsbury groceries account is outdated, update it before you call.

15. If you have moved, but your GP has an old address, be ready to explain this.

messageRe: silver hour sainsburys
Posted by undergran March 22, 07:17AM

Many of you have also asked me about priority online delivery slots for elderly, disabled and vulnerable customers.
We have been able to identify a number of customers as elderly and vulnerable based on the information they have given us previously. These details would include date of birth and if you have ever used our vulnerable customer helpline. For all of these customers, we will email you today (Sunday) with information on when slots will become available.
If you do not receive an email and you consider yourself to be vulnerable, please visit our Groceries Online website on Monday for information on how to contact us. We are also working as quickly as possible on an option for people to register themselves as disabled and vulnerable on their online shopping accounts.

Nothing to do with information from government or GPs

messageRe: silver hour sainsburys
Posted by IlonaM March 22, 07:24AM

Update re: priority hours from Sainsburys CEO this morning by email:

'Dear [],

We are continuing to work around the clock to feed the nation in these challenging times.

Many of you have written to me in the past 24 hours to tell me that you like the idea of priority shopping for NHS workers and for elderly and disabled customers, but that these should be at different times.

We have therefore decided to allow NHS and social care workers to shop in our supermarkets for half an hour before they open each day. So anyone with NHS ID will be able to shop from 07.30-08.00 every day from Monday to Saturday. We're delighted to be able to offer priority shopping to all the hard-working NHS staff across the country who are working so hard to keep us all safe and well.

In addition to this, every Monday, Wednesday and Friday, all our supermarkets will dedicate 08.00-09.00 to serving elderly customers, disabled customers and carers.

Many of you have also asked me about priority online delivery slots for elderly, disabled and vulnerable customers.

We have been able to identify a number of customers as elderly and vulnerable based on the information they have given us previously. These details would include date of birth and if you have ever used our vulnerable customer helpline. For all of these customers, we will email you today (Sunday) with information on when slots will become available.

If you do not receive an email and you consider yourself to be vulnerable, please visit our Groceries Online website on Monday for information on how to contact us. We are also working as quickly as possible on an option for people to register themselves as disabled and vulnerable on their online shopping accounts.

Thank you to everyone who has taken the time to get in touch with me and share your feedback - it's because of you that we are making these changes and we will continue to listen, learn and adapt during this uncertain time.

Best wishes

Mike'

messageRe: silver hour sainsburys
Posted by mariababe March 22, 09:55AM

I got the same email. I wont get an email tomorrow but hopefully will be able to register online tomorrow!

Hopefully the rest of the supermarkets follow suit.

Happy Mothers day!

messageRe: silver hour sainsburys
Posted by gumshoe March 22, 10:13AM

yorksgirl Wrote:
-------------------------------------------------------
> Hi After 86 mins on phone to Sainsburys, spoke to
> guy who had finished his training 2 mins ago, and
> here is the info on how the protected home
> delivery slots are planned to work:
>
> 1. First thing to note is that Sainsburys is not
> taking any further registrations for home delivery
> at the moment so you have to be with Sainsburys
> already.
>
> 2. The government has sent Sainsburys a list of
> over 70s and medically vulnerable people. (Here's
> a data protection and human rights question to
> start with - did we know the government could send
> our confidential medical info to a supermarket
> without our express permission? Just wondering
> about where this could lead).
>
> 3. The list of medically vulnerable people has
> been provided from GP practices to the govt and
> from the govt to Sainsburys.
>
> 4. All the people on that government list who are
> also already Sainsbury's customers will get an
> email on Monday 23rd telling them how to book a
> priority home delivery slot.
>
> 5. If you think you should get an email on Monday
> but don't, you will need to call Sainsburys.
>
> 6. If you are over 70 but have been left off, they
> will eg check against the DOB on your Nectar
> card.
>
> 7. If you are under 70 but believe you should be
> on the medically vulnerable list but don't get the
> email, they say a call handler will fill in a form
> for you over the phone.
>
> 8. The call handlers have a list of medical
> conditions that should qualify. They have trained
> some specialist call handlers to check those. You
> will need to provide evidence. You will need e.g
> a GP letter or email, or a prescription to hand
> when you call them. They are saying that "there
> will be certain codes on those" that will allow
> them to check if your condition qualifies. (I am
> doubtful of that. There are no 'codes' on the
> usual GP or even hospital letters that I know of,
> that identify your medical condition. To some
> extent on NHS databases, yes, but not on letters
> that are sent out). This will all be done over
> the phone.
>
> 9. The list of qualifying medical conditions is
> not available to the public on the website. It is
> going to be sent out on the email to the people
> that are already on the government list. (But as
> they are already on the list...they don't need
> it??).
>
> 10. Therefore, at the moment, I don't know if the
> list sent to government by the GP practices
> includes everyone who normally gets offered a free
> flu jab (which was the government's initial
> criteria for people who should avoid all social
> contact) or whether they have only included people
> on the far more restricted list of immediately
> life threatening illness (eg currently being
> treated for cancer) which the government came up
> with last week.
>
> 11. The details of the phone line to call if you
> should be on the list but have been left off are
> due to be on Sainsbury's website on Monday and it
> will be free to call from all phones (that's what
> he said anyway).
>
> 12. I also raised with Sainsburys their current
> bonkers 'protected hour' arrangements - as they
> have decided to invite both the medically
> vulnerable and over 70 groups, and NHS staff, into
> the store at the same times. Which is a
> fabulously efficient way of spreading the virus
> from NHS staff, many of whom will be carriers, to
> the vulnerable groups. Sainsbury's need to copy
> M&S, who have got it right, and are providing
> protected shopping hours for the two groups on
> different days.
>
> 13. So I think the main message is, if you don't
> get the email, make sure you have a) your Nectar
> card if you have one and b) any GP or hospital
> letters/emails, and prescriptions to hand before
> you call Sainsbury's.
>
> 14. If the postcode on your Nectar card /
> Sainsbury groceries account is outdated, update it
> before you call.
>
> 15. If you have moved, but your GP has an old
> address, be ready to explain this.

Hey Yorksgirl - in response to your point about the sharing of health data - I have been keeping an eye on the data protection of it all in relation to COVID-19 and with that in mind, this is from the Information Commissionerís Office (see here: [ico.org.uk])

Ď Public bodies may require additional collection and sharing of personal data to protect against serious threats to public health.

The ICO is a reasonable and pragmatic regulator, one that does not operate in isolation from matters of serious public concern. Regarding compliance with data protection, we will take into account the compelling public interest in the current health emergency.í

Given this, itís reasonable to believe the public health exception is what the Govt will be leaning on as a justification for data sharing with supermarkets at this time. If itís useful, Iím attending a GDPR & coronavirus webinar tomorrow so might have some further insight then, with the caveat that this is a fast moving and in a lot of ways unprecedented situation in terms of a pandemic occurring at a time in which we are able, more than ever, to collect and share data.

messageRe: silver hour sainsburys
Posted by muffins78 March 22, 10:51AM

Ernmm I skimmed the list above as I got stuck on one of the initial points. Every time I go to the GP I need to remind them I am immune suppressed, I donít know how or if they actually track it. My prescriptions are dealt directly by the hospital and my medicine is delivered through one of their dispensers. So unless the GPs actually track this as well, is there a chance that people are missing from the list (data protection aside).
Re data protection, I think in this time of need, there has to be flexibility and trust and I can only assume that wherever personal data is shared, it will be managed on a goodwill basis e.g. the data can not be used, must be destroyed, after this time has passed. For now, from my perspective, it is not an issue if it helps people etc and allows the supermarkets to mobilise. The alternative would be that individuals would need to prove their status/vulnerability, creating additional admin for supermarkets and potentially doctors, which is not really a productive use of time etc., in my opinion.

messageRe: silver hour sainsburys
Posted by yorksgirl March 22, 06:51PM

<>

Indeed Uncle Glen, but I quoted verbatim what I had just been told by the Sainsburys helpline at 22.30 yesterday. I also took notes as I spoke to the guy, who said he had just come out of the Sainsburys training session on how this was going to work.

Specifically, he said Sainsburys had a government list, a list which had originally come from GP practices, against which they were cross referencing their customers.

I questioned him repeatedly on this and on how they could possibly identify medically vulnerable people and suggested that many people who should qualify would be left off lists. He then went into detail about them having a specialist team who would be checking claims from people who had been left off the list but wanted to be added to it.

Sainsburys are today saying in the email from the CEO that the only medically vulnerable, but under 70 people who are on their list, are people who have previously called the Sainsburys helpline for vulnerable customers.

If that is so, then most people who ought to qualify as medically vulnerable will not be on the list at all, and it will be mayhem tomorrow and for the rest of the week as those people try to convince unqualified call handlers to include them.

Perhaps we also need to consider, that the government has made its own announcement today, that the army is going to be working with supermarkets to deliver food boxes to the most medically vulnerable people by the end of the week.

So, how are they going to do that, unless they have a government list, and that list has been shared with the supermarkets?

messageRe: silver hour sainsburys
Posted by lameduck March 23, 09:01PM

Hi Does anybody answer sainsburys number?
and a wondering when will be shut for night

messageRe: silver hour sainsburys
Posted by yorksgirl March 24, 08:40AM

Have sent you a PM with the address of the government online form for "extremely vulnerable" people to register. However the "extremely vulnerable" list is very narrow indeed.

For example, it doesn't include multiple sclerosis, which seems pretty harsh.

A number of medics and specialists have supported an article that was in the Independent yesterday, criticising the list for being too narrow. They point out that the "extremely vulnerable" list covers people who have a single, very serious condition. But there are also a very large number of people who have perhaps two or three slightly less serious, but still disabling conditions, and who are a bit under 75, who are not included in this list and therefore won't qualify to have shopping and medicines delivered.

If you fill out the government online form, it goes to the NHS 111 service, who will then contact you, and they decide who does or doesn't go on the list. The NHS worker I spoke to about this (not as a patient) said that the decision is being moved away from GPs so that the numbers can be limited. That does not seem to be a legitimate reason for doing it via NHS 111. It sounds very much like the way that the Department of Work and Pensions took over taking decisions about benefits for disabled people, rather than allowing people's own doctors to do this.

I wonder if they actually have enough medically qualified staff at the NHS 111 service who will be competent to make these decisions, or whether they have just in fact been told to act like the DWP and refuse people wherever they can.

I really hope you manage to get your shopping delivered by someone, perhaps some of the local volunteers would do this?

messageRe: silver hour sainsburys
Posted by JohnL March 24, 09:48AM

I thought vulnerable people were going to be contacted automatically by the NHS (I've had two major operations in my life but won't be on this list and I don't feel I should be). I've never read my patient notes however as haven't most people.



Edited 1 time(s). Last edit was march 24, 09:48am by JohnL.

messageRe: silver hour sainsburys
Posted by yorksgirl March 24, 12:40PM

It's only "extremely vulnerable" people who are going to get the NHS letter. It's a very small group of illnesses that are included. The group includes those currently doing chemo and those with very severe asthma (have been hospitalised or who have to take steroids). Those people are supposed to be "cocooned" for 12 weeks.

They even reduced the medical conditions they are including in "extremely vulnerable" between Sunday and Monday!

For example, sickle cell anaemia was included on Sunday but had been edited out by Monday evening.

They have also described a second group of "vulnerable" individuals, which includes everyone who normally gets a text from the NHS inviting them for a flu jab. The advice to those people is a bit baffling to me.

One the one hand, they are "strongly advised" not to let anyone into their homes, and to avoid any social contact or contact with their friends or family. On the other hand, they are told they should still be commuting to work on public transport, but should "vary their journey". That is what is currently on the gov.co.uk site. Although of course no one is supposed to be commuting now, unless they are a key worker.

It seems likely that the advice to the "vulnerable" group, that they should still be attending workplaces, although not allowed to meet their own families in person, was based on the realisation that otherwise 20% of the population would be entitled to claim benefits / sick pay for the next 12 weeks or as long as it lasts.

messageRe: silver hour sainsburys
Posted by caz March 24, 01:12PM

Hi Yorksgirl, I'd be very grateful if you could PM me the government form too please.

messageRe: silver hour sainsburys
Posted by caz March 24, 01:25PM

Yorksgirl just found it on your other post.

messageRe: silver hour sainsburys
Posted by yorksgirl March 24, 10:31PM

Just posting the link here - [www.gov.uk] . This is for people who ought to be in the "extremely vulnerable" group but have not received one of the letters sent out by the government.

A lot of people who might qualify are likely to have been left off due to omissions in the coding on NHS databases.

If they turn you down, it is a good idea to call your GP and check that your medical conditions have been accurately recorded on your local NHS database record. If not insist that the GP updates / corrects your record.

When NHS 111 staff then look at your records, they can pull the updated / correct information over from the local record into the national "spine" record.

messageRe: silver hour sainsburys
Posted by muffins78 March 24, 11:20PM

Iíve just found this thread again in the lounge smiling smiley thank you for all your help on this. Iíve done the online firm, but not because I want the help, I donít want Tesco to now disqualify me for delivery because the advice has changed. I know my health and I know I would be severely affected by the virus so therefore a burden on NHS. Iím happy to be self sufficient and I know not everyone has that luxury. I feel very very sad and sorry for those who wonít also get the support they need. Hopefully it will be temporary?

Do you think if you are required to have both the flu and pneumonia jabs, youíd qualify? Iíve both on my medical records as requirements as a result of the meds I take etc..

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