I don't understand how being true to herself here is a good thing. It's an idea that's put forward quite a lot when people get into confrontations (see any episode of Big Brother, for instance) and it seems to boil down to: "I'm being true to myself so you've just got to accept it." But isn't it better to recognise when we're wrong and to change our behaviour if necessary? Sorry, going a bit off-topic there. Shall add that I've only ever been in there twice, and both times were quite soon after the place opened. I found the service friendly if a little slow. The tea was great but the food was so-so and very expensive for what it was.