Michael Palaeologus Wrote: ------------------------------------------------------- > Um, well today I have been quite impressed with > Amazon. I ordered an Expresso machine using the > free delivery, which did take a few days longer, > but I wasnt in a hurry. > > Tried it today - leaked everywhere. > > Their returns process is very simple, go on the > website, click a few links, print out the return > labels and then click through to the DHL site for > a free collection. > > So, I am quite impressed. Ah, but don't count your chickens yet. You've done the easy bit, but this is where their returns process falls over. Or did for me at any rate; your mileage may vary. I had my label and my DHL collections booked and I was happy. Then DHL didn't turn up. So I rang them and they didn't know anything about it and said that anyway they don't do Amazon returns any more. Or perhaps a different department did. Much calling and being passed from dept to dept with no joy at all. So I turned to Amazon, who said just drop it in a the post-office and they'll take it with no need to pay postage. Pfeh! Lies! I had to pay of course, but in the end I was glad to just to get rid of the sodding thing. Anyway, as I say, it may go more smoothly for you. Good luck!