Sorry you were subjected to that kind of abuse - I've worked with the public for more years than I care to remember and that kind of situation does rattle you, however experienced you are. There's always been the 'I'm going to the press about this' brigade but in the majority of cases their complaint didn't warrant any interest from the media. The internet does give people an instant audience for their opinions but luckily these kinds of forums tend to self-regulate and those that try and manipulate a situation are unmasked and shown up for the pillocks they are. In fact there was a similar situation where someone complained about the staff at a new bar that opened and another forum member, who had witnessed the incident, called them out for their foul mouthed tirade which had been conveniently left out of the original post.