I managed to get a same day appointment last Monday - I had to ring for about 10 minutes but got an afternoon appointment, as requested. I have seen the doctor (Dr Wong?) a few times and he is very thorough and doesn't rush you through the appointment. I do get frustrated by the engaged phone and the fact I generally have to get a same day appointment rather than being able to book a non-urgent one but overall the care I have had from the surgery since it opened has been good. I should add that I have had been to the surgery for a range of illnesses - and a few health scares - over the years so I have been a fairly regular customer.