ribrob

Yes, service has been more reliable since their upgrade. Hopefully it'll stay that way.

Frenchpolisher - I doubt you'll ever get 200mb. I'm on 150mb and only very rarely see over 100mb. Norm is 50-75mb.

Thank you everybody. :)

People here may wish to know... George was involved in an accident of some sort between last night and this morning and sadly didn't make it. A big thank you to the manager at the Brickhouse Cafe for getting him to a vet who contacted us today with the news. We got George when he was around two years old from the Celia Hammond rescue home. He was a stray, and ever since we've had him he's been prone to wandering long distances and getting lost. His first two years with us saw regular posts to the East Dulwich Forums; us looking for him, people reporting him found. With all his wandering, and living so close to Lordship Lane, it was inevitable something would happen one day. Keeping him indoors permanently was never an option, he'd quickly go stir-crazy and dart out through any available exit. A big thank you to... - All of you on here that have helped find him over the last few years - we've appreciated the help! - The staff and customers of the EDT and Actress who put up with his regular visits for strokes and scraps. - All the local Dulwich residents with their open door / window policy and cat snacks. - The friendly commuters who greeted him each morning on their way to work as they passed our house. - And of course to George himself, who brought a smile to so many people's faces every day. We'll miss you George, you handsome devil you, keep smiling. Love Bella, Clara, Kati and Rob.

Mine was down, but now back and get between 40-60mbps, so i assume they are fixing / have fixed it.

Yup, 18th of May is the date they're banding around, but not for a fix, but a review. This means they'll decide whether it's worth fixing (i.e. benefits vs costs to Virgin Media - not a customer-centric decision). There's been 4 or 5 of these review dates set in the past, with new dates set each time. So don't get your hopes up. Personally i'm probably going to bail after this one if they just set a new review date. Rob

105mbps 3 days ago, today 2mbps - that's the Virgin Media experience for you... For 9:00am on a Saturday morning that's pretty shoddy. Down from faster than 80% of the UK, to 65% slower than rest of the UK. Still, only one month until Virgin's review date of the 18/05/2016 - and then everything will fine - right? Rob

I'm near the Bishop, Goose Green end of Lordship Lane. Working okay for me http://www.speedtest.net/my-result/5248337061

In case anyone is wondering, no the poor Virgin speeds is not down to wifi. When performance is shoddy i always checked the wired connection too, and it's never any better. Rob

Tas, The norm is to get what you're seeing in terms of speed. However the speed can dive down to between 1mbps and 5mbps, which is slower than my mobile network. Like i say, it's not always as bad as that, but the main problem is it's entirely unpredictable. You'd expect Fridays and Saturday nights to be bad, but it can just as easily be Monday or Tuesday night. It means you can't really plan anything; watch a movie or catch-up tv, play multiplayer games, because you never know what it's going to be like. And sods law always seems to dictate that when you really need to bring work home at the end of the day, or stay at home to work, the internet will be so bad you can't get to your files in the cloud. I'd gladly swap my advertised 100mbps for 30mbps guaranteed, but that simply isn't an option. Rob

major123 Wrote: ------------------------------------------------------- > Anyway they told me May for > fixing the "Utilisation" problem in SE22, so it > seems it has already slipped by a month. The date i was given back at the end of January was 18/05/2016, so May's correct. However, remember this is just "review" date, which may mean when that date comes they simply decide there's not been enough complaints or customer pressure to upgrade the system. They are planning to officially introduce faster connections around that time, and public wifi using residential customer SuperHubs at some point (you all know about that right?). So one *assumes* they will have to upgrade for all of that not to be a total failure. Rob

Hi James, I wondered if you might be interested in an on-going matter with Virgin Media broadband affected ED. They're happily taking customers' money for a service that they have privately admitted is over-utilised. The result is people who are paying for 100mb service, often get less than 5mb. They continuously set "review" dates as to determine if they should to resolve this. But they come and go, with new dates set, whilst they continue to bring new customers on to the overloaded service. I appreciate it's a bit of a first world problem, but should we really just tolerate situation? Many people on here get little joy from them - maybe it's something you can help with? Rob

I'm surprised they said fix date, usually they referrer to a "review" date, i.e. date by which they'll make a decision. The decision to go ahead and fix the contention issue has not been made since the issue was first opened in Jan 2015. Since then they've only ever reviewed the situation and set a new review date to review again. I assume the point that they may decide they to fix it is when the level of complaints becomes too high to ignore. Or we do something more drastic that embarrasses them into fixing it. I don't know if that's a local news thing or a BBC Watchdog level of drastic. But i suspect nothing will change until something like that happens. And they'll probably blame the council or BT somehow.

Key issue i have is that nobody seems to be able to offer anywhere near the speeds locally. Or does anyone else know otherwise? A reliable 50MB is more than adequate - and far better than a 100MB (soon to be 150MB) but totally unreliable service. Rob

traveler2 Wrote: ------------------------------------------------------- > Virgin box on LL Lane still open 3 weeks on with > guts spilling out. 3 calls made (1 every week) > with no follow up by Virgin. 3 weeks - amazing. I've sent the image to the guy i've been talking with, see if that helps. Rob

Tractorlad Wrote: ------------------------------------------------------- > Ribrob. Great piece of insight. So it confirms > what I have suspected. There is no fix just a > review. These guys are a shambles with customer > service and misleading advertising Afraid so. Next time your connection is hopeless, get it recorded via http://speedtest.net so they can't dispute it. Rob

Hi all See my new post about the quality / speed of Virgin Media broadband in East Dulwich here... http://www.eastdulwichforum.co.uk/forum/read.php?30,1630548 ...may be good to keep track of this and support each other. Rob

Hi all See my new post about the quality / speed of Virgin Media broadband in East Dulwich here... http://www.eastdulwichforum.co.uk/forum/read.php?30,1630548 ...may be good to keep track of this and support each other. Rob

Hi there Thanks for the reply. I've been onto Three a number of times in the last month, something definitely not right. There's one spot on Lordship Lane where i can get 10mb a second through my phone, but the rest of the area is usually 200k a second. I barely get 4G and when i do it's only for very short periods. Three support / customer services are going the usual turn-your-phone-off-and-on-again route with me at the moment, but given my wife is having the same problem, i suspect there's nothing wrong with my phone whatsoever. Out of curiosity - are you using a broadband dongle or mobile phone tethering? Rob

I'm curious as to whether there's any Three mobile network users on here that have noticed any difference in the speed of internet access via their mobile network in the last month or two. I'm also curious to know what sort of 4G coverage you're getting currently compared to earlier in the year. Rob

Hi there, I'm planning to drop some stuff with you but have 2 children in tow - are you leaving 12:00 on the dot or can you be there a little longer? Rob