Hi there Thanks for the reply. I've been onto Three a number of times in the last month, something definitely not right. There's one spot on Lordship Lane where i can get 10mb a second through my phone, but the rest of the area is usually 200k a second. I barely get 4G and when i do it's only for very short periods. Three support / customer services are going the usual turn-your-phone-off-and-on-again route with me at the moment, but given my wife is having the same problem, i suspect there's nothing wrong with my phone whatsoever. Out of curiosity - are you using a broadband dongle or mobile phone tethering? Rob