trinidad

Have something positive to report back on. I called the reception this afternoon about 6pm, and the first surprise was the call was answered right away. I enquired when the evergreen online service closes, as my experience a a few months ago was around 8:30am. The reception told me, there service is now open until 4pm each day (can anyone verify this?). I asked what the response times are? It seems the surgery has now moved away of meeting the target of ensuring everyone has a same day appointment, and instead, a duty GP will grade the urgency from same day, 2-3 days and 3-5 days. The GP will also decide if you require a face to face appointment or a telephone appointment. On the disappointing side, the illusive practice manager has still not acknowledged my complaint (the email was sent to their generic inbox last Wednesday - what happened to your shiny "Complaints Department " mentioned on your website?) I have also chased up my ICB complaint about the surgery, they also had a email from me last Wednesday, and just like the surgery, have chosen to ignore my email. If the regulator ignores the email, its not surprising the individual GP practice does.

I dont think it matters what it is called. The mygp website calls it this: through illness of less than seven days duration. Please be aware that a sick/fit note will not be issued before this time For more information on how to self-certificate If you have already self-certified for 7 days and need to request a sick/fit note, please complete the form below: Were you wanting to request: A sick note (to be signed off work) A fit note (to return to work with adaptations) Thank you for your support. I have sent this latest experience to the practice manager, although from experience, i am not expecting a response. Regarding my complaints from February, it is currently with the ICB. The ICB asked the surgery to respond by the end of May to themselves. I have not heard from the ICB and have sent a chaser email to ask why. I dont understand why things go wrong each time i use there service!! I do understand your contribution, for me, I want things to improve, and I am currently going through the complaints system, although i must say, it is very long, and has currently not provided much fruit. I raised concerns back in February and there are still issues. The ICB which oversees these GPs seem to be overworked, and they have had my complaint for several months now. I am hoping things will improve, but i do understand if I had a car which gave me problems, i would it the boot and trade it in. 🙂 I had the same issue, I only received a response from the practice manager when I contacted the ICB, the practice manager decided to contact me. The practice don't seem to understand how to effectively address complaints. There is a poor complaints policy. If the practice manager goes on leave, no one seems to carry out her work. They claim to have a "complaints department" but when you scratch the surface, they have a complaints administrator. I have asked twice to join the patient experience group, again no response. why dont you raise this with the ICB? This seems to be a good idea, maybe contacting the MP and local councilors. I have to admit, this service is being delivered so poorly at the moment. 😞

Has anyone noticed any improvements with the Tessa Jowell GP practice? I have used the service with more access to the evergreen service, and the telephone service now tells you how many people are in front of you when you call, but unfortunately for me, this service still seems below standard. I went online yesterday morning to request a SICK note and gave the reasons why. I received a response at around 11am, to inform me the FIT note had been granted and would be emailed. Checked my inbox, and guess what, nothing. Sent a send evergreen request just after 12midnite, again requesting a SICK note. I should of submitted the certificate to my line manager yesterday. I wait several hours, still nothing. I make my third contact with the surgery, this time by telephone. I am not asked any data protection details, Im just told the certificate would be sent to me by text and email. At 1:30pm today, the GP decided to reply to my evergreen enquiry to say the enquire was closed as I had received the certificate this morning. A copy of the certificate was included. This is not the sort of experience you need, when your ill. When will services get better in this GP practice?

I have received a letter on 11th April from the Practice Manager - Roberta Flectcher. The letter is dated 10th April, and acknowledges my complaint on 8th February 2024. It has taken the GP practice two months to send an acknowledgement, totally and utterly unacceptable. I am sure Roberta contacted me, because the ICB has made contact with them. I am awaiting for a response to my complaint from the ICB by 23rd April 2024. Tessa Jowell GP practice continue to let patients down.

I am expected to receive a written response for my complaint with the ICB on April 23rd 2024. I am not really expecting any major changes, other than escalating the complaint again. I notice the Practice manager is no longer responding to comments on this forum. There is also alot of one star reviews on the NHS review website. these reviews. These issues seem to be going on to at least January 2024. Look for yourself: Ratings and reviews - Tessa Jowell GP Surgery - NHS (www.nhs.uk)

Once again I received a negative experience with Tessa Jowell GP Practice. On Friday 22nd March 2024. I needed an appointment. at 8:00am, I consulted the evergreen website, to book an appointment, and I also started a telephone call at the exact time - 8:00am. While on hold, I repeatedly tried to arrange an appointment online as the surgery encourages its patience to book an appointment through this method., On each occassion, I am seeing a message informing me the evergreen service is closed. I do not understand why its closed, and why i am unable to book an appointment. Its 8am, and I am expecting this service to be ready for use. I finally abandoned trying to secure a GP appointment, and remain on the telephone line, waiting patiently for someone to answer my telephone call. Despite my telephone call starting at approximately 8:00am, the telephone call is disappointingly not answered until 8:44am, almost 45 minutes, which is totally unacceptable. This is not an acceptable level of service, especially for patience whom are ill, and waiting for an appointment. My experience goes from bad to worse, when i am advised there are no appointments for the day to offer me, and I am advised to call back after the weekend. If I have telephoned on the exact time the surgery opens, how can there not be an appointment? This surgery is not fit for purpose, and there are clear signs, this surgery is not fulfilling its contract. I am not happy, as each time I have contact with this organization, there appears to be a problem.

I raised my complaint on 7th February with the Practice Manager, s/he is yet to respond. My concerns are now with the ICB with a response date of 23rd February. I am assuming the ICB would be in some form of contract with management at the surgery. I am not expecting a massive change from the ICB, in which case I will forward to the Health Ombudsman. I received a call from a GP on Friday regarding my appointment request on Tuesday and Thursday. The management dont seem to care at all. In regards to people mentioning we should have at least 6 eft GP. This is what is posted on ask my GP below. I dont know how accurate or up to date this is, as reception staff told me they only have 100 appointments each day : When is your clinician available? Select siteAll sites Tessa Jowell Mon18/03 Tue19/03 Wed20/03 Thu21/03 Fri22/03 Dr Negim Ali 08:00 - 18:30 Unavailable Unavailable Unavailable 08:00 - 18:30 Dr Jordan De Carli 00:59 - 17:00 00:59 - 17:00 00:59 - 17:00 00:59 - 17:00 00:59 - 17:00 Dr Baljinder Dodd 09:00 - 17:30 Unavailable Unavailable Unavailable 09:00 - 17:30 Dr Sebastian Garber 09:00 - 18:00 Unavailable Unavailable 09:00 - 18:00 Unavailable GP Unavailable 09:00 - 17:30 Unavailable 09:00 - 18:30 Unavailable Dr Anna Hourmouzios 08:00 - 18:30 08:00 - 18:30 08:00 - 18:30 08:00 - 18:30 08:00 - 18:30 Dr Oyin Koledoye 08:00 - 16:30 08:00 - 16:30 08:00 - 18:30 08:00 - 16:30 08:00 - 18:30 Dr Sean Lambert Unavailable 08:00 - 15:30 08:00 - 14:00 08:00 - 15:00 08:00 - 18:00 Dr May Myanmar 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 Unavailable Unavailable Miss Laura Neale 08:00 - 18:30 08:00 - 18:30 08:00 - 18:30 08:00 - 18:30 08:00 - 18:30 Mr Julius Odiase 08:00 - 18:30 09:00 - 18:30 08:00 - 18:30 08:00 - 18:30 08:00 - 18:30 Mrs Taiwo OLAJIDE 09:30 - 18:30 09:30 - 18:30 09:30 - 18:30 Unavailable Unavailable Dr gabriella SCOZZI 09:00 - 17:30 Unavailable Unavailable Unavailable Unavailable Dr Tina Shivji 08:00 - 17:00 08:00 - 17:00 08:00 - 17:00 08:00 - 17:00 08:00 - 17:00 Mrs Alison Spence 08:00 - 18:30 08:00 - 18:30 08:00 - 18:30 08:00 - 18:30 08:00 - 18:30 Mrs Veronica Thorogood Unavailable Unavailable 08:00 - 18:30 08:00 - 14:00 08:00 - 18:30 Dr Lilly Udeh Unavailable Unavailable Unavailable Unavailable Unavailable

If the council is raising all these funds to fix the roads, why are the roads in the borough so terrible? I live in Copleston road. The strictions are from 9am - 11am Monday to Friday. I did not want a CPZ on my road, like most people, but the council false this money making scheme on us a few years back because most people said they would want a cpz if one was placed next to where they lived (word playing, but somewhat dishonest). I pay £235.00 for a two hour restriction. Is there any evidence of more parking available? are there less cars parking on my road? do i have more choice of where i park on my road? can i park outside my home? no to none of these answers. I dont understand why the council is allowed to get away with these things. The elections are due soon.

as parking charges can only be spent on parking, why has the council increased its yearly parking charge by a £100.00?

I tried to book an appointment on the myaskgp site on Tuesday, these are the messages I have received on their system? Tessa Jowell GP Surgery wrote12/03/2024 08:01 Form Tessa Jowell - Text message received has been successfully submitted by ++++++ +++++++ Tessa Jowell GP Surgery wrote12/03/2024 08:01 Thank you for your request regarding text message you received. If this was submitted during the temporary closure of the askmygp request service, we will promptly respond once the service re-opens. Otherwise, kindly check your email inbox for correspondence from [email protected]. Please ensure that your phone is readily available, as we might need to contact you directly. Tessa Jowell GP Surgery wrote12/03/2024 08:01 Thank you, the service is open, and we will respond as soon as possible. Please look for any emails from [email protected]. Please have your phone available as we may need to call you. Calls may be recorded by the practice for training, monitoring and audit purposes. ++++++ ++++++++, administration wrote12/03/2024 08:12 ++++++ +++++ completed this request Did / do I have an appointment? I waited for two days, noithing. so I have logged another request on their system this morning: Tessa Jowell GP Surgery wrote14/03/2024 08:00 Form Tessa Jowell - Text message received has been successfully submitted by +++++ +++++++ Tessa Jowell GP Surgery wrote14/03/2024 08:00 Thank you for your request regarding text message you received. If this was submitted during the temporary closure of the askmygp request service, we will promptly respond once the service re-opens. Otherwise, kindly check your email inbox for correspondence from [email protected]. Please ensure that your phone is readily available, as we might need to contact you directly. Tessa Jowell GP Surgery wrote14/03/2024 08:00 Thank you, the service is open, and we will respond as soon as possible. Please look for any emails from [email protected]. Please have your phone available as we may need to call you. Calls may be recorded by the practice for training, monitoring and audit purposes. do these messages mean I have an appointment? this is such a unclear, confusing service. If I am going to receive a call, will it be today, tomorrow, next week? what time frame? do i have to put my life on hold until i hear from someone, very strange service. If anyone is receiving bad service, please, please, please complain by email. They are extremely bad at responding to complaints which is why I have a live complaint to the South east London Independent Care Board. I intend to keep complaining until things change, which does not seem any time soon 😞 terrible admin service you provide TJ. the online service closed at 8:05am today, a window of five minutes to an appointment, its a discussing service.

Tessa Jowell Gp Surgery has total of 14298 registered patients as per Patient Online Management Information (POMI) system as on 30-Sep-22 I called the surgery at 1pm today. I was on hold for 55 minutes before the call was answered. Tomorrow I am going to log on and call at the same time.

tried to secure another appointment on their online service. Was logged on at 7:55am this morning. at 8:00am the appointments were opened. Started completing the form for an appointment. at 8:05am, the online service is closed. found the following times available for the online service advertised below. I am now convicted they have a real issue with clinical staffing. the service is a joke. I will add this experience to my existing complaint with ICB. how is this practice allowed to get away with this? Tessa Jowell GP Surgery (Off Service Times Monday08:00 - 08:10 Tuesday08:00 - 10:45 Wednesday08:00 - 08:10 Thursday08:00 - 08:10 Friday08:00 - 08:00

I should be receiving a response to my complaint from the ICS. My complaint submitted at the beginning of February has not been acknowledged or even replied to. Absolute terrible service. I intend to follow the complaints process until i see urgent changes. This company is receiving alot of money.

It is always the motorist, which is the cash cow. From road tax, road charges, parking charges, penalty charges. I know the council is struggling, so a 10 - 15 pound increase, fine, but £100.00???? just like the previous person mentioned - the brown bins. In the introduction year, the brown bin cost only £25.00. The coast year it cost £30.00. The year after that, it went up to £40.00. The year after that, it went up to a whooping £80.00, god knows what it is now??? result - everyone has no brown bins, and put there garden waste in the household waste which costs the council more to get rid of!! We had the opportunity to punish the labor administrator last time, but we did not.

I do hear you, local government budgets are constantly being reduced by central government, but as the previous person said, any revenue associated with parking cant be used for other things, other than parking related schemes.

Hi all, just received my yearly email to renew my car permit, which is a complete waist of money. It usually costs £135.00 for the year. This year, the council has increased my parking permit by £100, disgusting, and right in the middle when many people are struggling with the cost of living: Permit duration and cost 1 Month - £ 27.90 3 Month - £ 64.60 6 Month - £ 122.40 12 Month - £ 225.00 Why has the council done this? Resident parking permit - Southwark Council

even though I sent a email to the surgery's inbox, no one has bothered to contact me. I have now escalated my complaint to the ICB. Last Friday i contacted the surgery. I called exactly at 8am as they advised. After waiting for 40 minutes on the telephone, the call disconnected. I made another call and waited over an hour. I went onto their mygp website, it said that service was closed due to staff sickness, but oddly enough allowed me to request pills. I requested them, and received a message informing me, my request had been closed, and would be addressed when the system was up and running again. I drove to the practice, still on hold, even showed the reception staff that i had been holding for option 1, for 1hr 10 minutes. Reception staff told me, there was no appointments today and only one person was manning the phones. There website informs they have over 14000 registered patience. I sent another email to complain about the shocking service. I received a call from a angry admin officer informing me I had an appointment today. No one told me. My complaint is now with the ICB. as a group, we must complain to ensure the service improves. There rating regarding their last inspection is not great either.

Thanks for the update, I did not know Dr Love left, I agree, it was better run at melbourne Grove, but i do like the health centre building though!!

Thanks for the correction, and no I did not read the notes. I will contact the CQC and ICB if I do not receive a satisfactory response, and see some urgent changes made. I think your right, as soon as the merge took place, things have gone down hill. I don't honestly think the company can deal with demand. There must be thousands of people registered now. Dr J Love is a great guy, i think he is quite senior. He was at melbourne. In fact, for me, i cant fault the care or reception staff i report to on arrival. There is a big problem with securing appointments. Offer a five minute window each day is totally unacceptable. is it really worth offering appointments at all? I am so sure there must be alot of disgruntled people who cant get an appointment. I have relatives who are not great on the pc, so there chance of securing an appointment would be very slim at best. Something is seriously wrong. I know one person on the thread said this was also happening last week as well. We must hold this organization to account, especially as something serious could happens. There CQC report last year, suggested empowering staff to do more. The only thing i was told was to contact the surgery the following day. There was nothing else offered like, i will ask someone senior to contact you today or I will talk to one of the GPs. No offer of help what so ever.

I find this totally unacceptable. It feels like there is no appointments available at all, and the staff are keeping tight lipped. This is a private company who is commissioned to provide these services. The evergreen website suggested there was 14 practitioners available today. Most are GPs. This has to be addressed pronto. I have looked at the Care Quality Commission website and pulled out their latest inspection (August 2023). Disappointingly, the CQC graded the GP practice as overall "requires improvement". Tessa Jowell GP Surgery - Care Quality Commission (cqc.org.uk) feel free to log a complaint with the practice manager, and leave a review of the practice on the NHS website. There are many reviews on the NHS website with alot of unhappy patience. Complaints and compliments – Tessa Jowell GP Surgery

Hello all, as Spartacus mentioned, the best thing to do for all blue badge holders in the LB Southwark is to apply for a virtual badge. which allows you to park on yellow lines and disabled spaces (you cant use it on housing estates or red routes). Its called a AD permit, and they usually apply your car within 24 hours. I strongly believe all blue badge holders who live in the LB Southwark should apply, especially as it is free to apply. It could even save you a penalty Charge Notice, incase you accidently display your badge. For more information: AD parking permit - Southwark Council If you have a blue badge and are a resident of Southwark, you should apply.

Hello all, I hope all is well? I had surgery recently and need more time to rest before returning today. The current fit note from the hospital expires on 7th February. I logged onto the evergreen GP app, and was really shocked to see by 8:11am, all appointments for the day had now gone. 11 minutes from opening and no appointments, I was shocked 😞 The website advised me to return back the following day from 8:00am. Last night, i did not sleep much, constantly looking at the bedroom clock incase I did not get up on time. At 7:30am, I sat infrom of the pc, and had the surgery number ready incase I need to call. I manage to request an appointment at 8:03am online, and discovered all further appointments for the surgery was closed at approx. 8:05am. I cant fault the clinical care, but have very grave concerns regarding the non-clinical part of the GP practice. This form of service is clearly not acceptable, can anyone shed any light? I intend to raise this as a complaint and progress to the Clinical Commissioning Group if I do not receive a response.

Anyone know how long the council takes to fix street lights? they dont seem to rush 😞 not impressed!!

Hello all, visited shine peckham hand car wash for the first time on Friday 13th October, after a recommendation. It cost me £18.00 for a clean inside and out. Told the guy collecting the money, this was my first time here. He spoke to the guy with the jet wash in his language. After seconds of starting, the guy collecting the money got angry with the guy jet washing, and grabbed him, I was shocked. He spoke again in his language, so was unable to understand what was being said. On Tuesday 17th October, I discovered some paint had come off from my car. It must of been the jet wash, as there was a hole. I drove back to the car wash on Wednesday 18th October. I showed the guy collecting the money of the paint coming off, asnd informed him this was due to the water pressure of the jet wash. He took no responsibility what so ever, and came up with various reasons, including one may of keyed my car on the street, the paint was very thin on the car, and even infromed me I had not visited the car wash. I asked him when the boss was around, he told me the following week, but did not know the times. I asked for a contact number or telephone number, but he told me he did not have this infroamtion. Eventually he advised the boss will be at the car wash on sunday 22nd October between 10am - 4pm. I told him I will return between 11am - 11:30am. He advised me the company does not take full responsibility of cars while on site. Not happy at all, will never use this company again.

I think we know this labour controlled borough is keen to introduce paid parking for all residents in the borough, in the same way as neighbouring Lambeth. We are all responsible for providing the green light for this to happen because, in the last local elections, despite Labour falsely introducing CPZ on ED and West Peckham, we still voted the Labour councillors back in. The best way to address issues is to use your vote wisely at the ballot box.