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Manager at Mind charity shop told me my breastmilk stinks

localmama

By localmama
in The Family Room Discussion

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localmama

localmama

Posted
Posted

I had a nasty experience at the local Mind charity shop yesterday afternoon and I would like to take it further. The manager (with many facial piercings, he didn't give his name) peeked where the curtain didn't quite close despite my best efforts, noticed I was feeding my baby for 2-3 minutes before trying on some clothes, complained about it loudly in the shop & then sprayed air freshener telling everyone that my breastmilk stinks (!!!). The area manager Lindsay happened to be in the back, but when I tried to complain to him he also told me I was not allowed to breastfeed in the changing room and that it was appropriate for managers to look in the changing rooms even though they were closed. He did take my email address to follow up on Monday, but frankly I was shocked and insulted and am not willing to wait that long.


Any ideas where else I should follow this up? I already emailed their head office yesterday afternoon with no reply.

Mrs TP

Mrs TP

Posted
Posted

I have experienced rudeness from a v. similar sounding chap in this same shop, who wouldn't accept a baby bath as a donation due to 'health and safety'. I don't want to start a whole new thread on the rights and wrongs of 2nd hand baby baths - my point is there are polite ways to turn down unwanted donations and downright bloody minded rudeness - I experienced the latter. I got the impression they were spoiled with donations in there and have since boycotted the shop.


In response to the other link I have breastfeed in M&S and Next changing rooms and never had anyone come snooping on me - that is outrageous. If he wanted to check up on you he should have looked the other way and used his voice to check you were ok.


I can understand you are furious but do give the head office a little longer to respond, although they should at least acknowledge your message within a couple of working days.


Hope you are more chilled out now :)


Mrs TP (I am raging on your behalf)

localmama

localmama

Posted
  • Author
Posted

This is the email I was sent Sat evening at 10pm:


Thank you for your email. I am extremely concerned by your experiences in the East Dulwich shop and would like to offer my apologies for any offence you have been caused.


The Managing Director of our shops network is managed by Bob Monteath, and I have asked him to investigate your experience as soon as possible, and copied him into this email. He will be in touch in due course.


Best wishes



Paul Farmer

Chief Executive, Mind


Sent from my BlackBerry? wireless device

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