ED trains leaving early

[Rapunzul]

I know it's an unusual complaint, but in the last two weeks my train has twice left 2+ minutes early from Tulse Hill and East Dulwich and I and others have missed our connection.

Also the train I was alighting at ED yesterday was also early. The early departure of the Southern Train at 6.08pm (should have been 6.10pm) left a family, who had already used their oyster card to touch in, waiting, when they should have had plenty of time to catch their train.

I've sent an e-mail to southern, can I encourage others that have had a similar experience to do the same? The e-mail address is:

[email protected]

[siousxiesue]

Also try contacting station manager Barry on here, his name is SMBJones-he's done a huge amount of work with forumites and is very responsive and helpfulness personified

[lpool]

Trains departing early seems to happen all too often from ED station. In theory they can close doors early to depart on time, but do have a habit of being a bit too quick off the mark. You could direct emails to Kai Hills at Southern Railways as he is responsible for the way the franchise is run.

[SMBJones]

Good evening

I did see this posting and thought I would deal with the right people before responding. These incidents of train departing early has been looked into now. After a conversation with Southern's Head of Trains, he informs me that the managers of the depots have been spoken to and this has now been addressed with the drivers

Any further incidents please post on the Station Manager Corner and I will deal with

Hope this helps and fingers crossed no more early departures from ED/Tulse Hill etc

Regards

Barry Jones

Area Station Manager

Metro East

[hayesgrover]

Thanks Barry! I recall the 7.29 train being a big culprit. Appreciate you looking into it.

[Rapunzul]

That's great news. Thank you very much for dealing with this.

:)