Sue unable to connect to EDF

[flapjackdavey]

Posting this on behalf of Sue.

Sue is getting a message "DNS error occured. Server cannot be found."

Happens whether going to EDF directly, via google or by emailed links.

Using Firefox.

Obviously anyone else having the same problem won't be able to post to say so.

Getting onto other websites OK.

Is this likely to be a more general problem? Help!

[Sue]

Getting it OK now - not sure what happened???

[cate]

I have Firefox, andno problem.

[Sue]

Yeh well as I said two days ago, it's OK now!

[Sue]

Just got a message again unable to connect to EDF server, and connection timed out.

This hasn't happened with any other websites?

It reconnected quickly this time, but it's a bit worrying.

[KalamityKel]

I sometimes encounter connection issues when viewing from work (there's no block). Our connection is particularly strong and other sites especially ones with heavy content load speedily...

[Ladymuck]

I've been getting this message on a regular basis now ever since the last upgrade:

The connection has timed out

The server at www.eastdulwichforum.co.uk is taking too long to respond.

* The site could be temporarily unavailable or too busy. Try again in a few

moments.

* If you are unable to load any pages, check your computer's network

connection.

* If your computer or network is protected by a firewall or proxy, make sure

that Firefox is permitted to access the Web.

(I'm going to copy this over to the "Ask Admin" thread, in case Admin don't pick this up here).

[Sue]

Thanks Ladymuck, that's the message I've had a few times, and as you say only since the upgrade - does seem to be a problem at the server end rather than at our end then.

[ianr]

>does seem to be a problem at the server end rather than at our end then.

Or anywhere en route.

I came across http://downforeveryoneorjustme.com on a Virgin forum today. Can't vouch for its accuracy, but probably worth trying. Just replace google.com with the relevant URL.

[SeanMacGabhann]

The error messages highlighted above have happened to me on a couple of occassion over the years on the forum. I haven't had them for a long time tho and not since any recent ugrades - and that is on 4 different devices

In the past the messages just went away and I assumed it was something on my router or ISP side

I wonder if Ladymuck and Sue share a common ISP or anything else which might narrow the cause down?

[Huguenot]

I narrowed my problems down to the routing options my ISP were choosing.

[Administrator]

I have just checked and they're on different ISPs but we will continue to monitor any reports of downtime.

[Huguenot]

Ha ha, just had a complete brown-out for around 3 mins.

[Ladymuck]

Administrator Wrote:

-------------------------------------------------------

> I have just checked and they're on different ISPs

hmmmmmmm;-)

> but we will continue to monitor any reports of

> downtime.

Thanks for all your efforts.

[DJKillaQueen]

I'm having slow connection and time out problems today too.

[DJKillaQueen]

I'm having slow connection and time out problems today too with the EDF site.

[ianr]

If it's really bad, another useful diagnostic might be to run tracert:

tracert www.eastdulwichforum.co.uk

If running Windows, you can run it in a Dos[-like] command (cmd) window.

It reports the times spent on individual hops from node to node by packets in three trials.

It's taking twenty hops for me, at present, half of those at my ISP's end!, but always getting through.

One server en route, te1-7.mpd01.lon01.atlas.cogentco.com, currently seems to be a consistently weak link from where I am (not all test packets getting through), though I don't know whether that necessarily indicates it as a significant increaser of perceived latency. The test is likely to be more informative in cases where your browser does time-out.

[Sue]

I so wish I was more IT literate :))

[expat]

The t* servers does seem rather slow at the moment.

[ianr]

There are 'explanations' of traceroute about. This one is pretty basic.

But next time you're stuck, just run the prog and paste the results. :)

There's also the more basic ping www.eastdulwichforum.co.uk , if you want to check just connectability and speed.

[Brendan]

bit harsh.

[Sue]

Eh??

Has someone posted something horrible and it has been removed??

Anyone care to enlighten me?

[Administrator]

Our support people have said:

Network Issues

We are receiving reports that some some ISPs' customers are experiencing network issues reaching our services. This is due to a hardware failure at the London Internet Exchange earlier this morning.

Update 10.35am

Our network provider has decided to re-route traffic, thus avoiding the LINX hardware problem. Our services should now be visible from all routes and ISPs.

-------------

I guess this has to do with the trace route timing out so I'm afraid it's out of my control. If you are still having issues after 6pm please could you post a message on here and I will raise a ticket with our support people.

[expat]

tracert does not report any t* server at the moment

[Ladymuck]

Hello Admin,

Hubby has finally got around to having a look at the timing out problem which I have been experiencing. I just thought I should let you know that, in our case, it is definitely not an EDF server/network issue - rather, a phone extension matter from our end (which, he promises me, he will sort out in no time at all, ha ha ha).

Apologies if I caused you sleepless nights.