Jump to content

Recommended Posts

DulwichBorn&Bred Wrote:

-------------------------------------------------------

> I told them

> I couldn?t even get through to them on the number

> listed on their missed card but they didn?t have

> anything to say to that.



Was that the general Royal Mail customer services number?


I had to wait nearly ten minutes before I got through, but they did answer eventually.

It was the number on the Missed parcel card. Rang for ages on my mobile and no one answered.

I?ve sent another email to Helen Hayes regarding the redeliveries, hopefully I?ll get some answers and I?ll ask tomorrow when I?m at the office again.




Sue Wrote:

-------------------------------------------------------

> DulwichBorn&Bred Wrote:

> --------------------------------------------------

> -----

> > I told them

> > I couldn?t even get through to them on the

> number

> > listed on their missed card but they didn?t

> have

> > anything to say to that.

>

>

> Was that the general Royal Mail customer services

> number?

>

> I had to wait nearly ten minutes before I got

> through, but they did answer eventually.

Large parcel left on doorstep in full view of the street...ESSENTIAL materials inside...this is an absolute joke now...have been expecting post and as it did not turn up had to spend 4 hours driving to and from origin of one letter to get a replacement .....

Got to the sorting office for 8.30am, queues as expected. So lots of waiting again.

Spoke to the lady regarding the redelivery. She said that they do not have the staff to do the redeliveries and that Royal Mail should be informing us that they currently cannot do redeliveries in Dulwich. She said there is a backlog of work from Silvester Road, she stated that it should not have been approved especially so near to Christmas. She was not happy with the whole set up. She said because I requested redeliveries the items usually will be sent back to the sender but she found them so I thankfully have all of my parcels. There is no point requesting redeliveries, you will have a wasted day.

DulwichBorn&Bred Wrote:

-------------------------------------------------------

> Got to the sorting office for 8.30am, queues as

> expected. So lots of waiting again.

> Spoke to the lady regarding the redelivery. She

> said that they do not have the staff to do the

> redeliveries and that Royal Mail should be

> informing us that they currently cannot do

> redeliveries in Dulwich.



Pity they haven't told their customer services people that, then.


Pissups in breweries spring to mind.

Just had a flurry of post through the letterbox. Wrong house! Again! How hard is it to match up the door number to the address? My letter was delivered to my neighbour 26 door numbers away and neither of the digits matched mine. I'm wondering if the post that I am waiting for has been delivered to someone else too.

damzel Wrote:

-------------------------------------------------------

> Just had a flurry of post through the letterbox.

> Wrong house! Again! How hard is it to match up

> the door number to the address? My letter was

> delivered to my neighbour 26 door numbers away and

> neither of the digits matched mine. I'm wondering

> if the post that I am waiting for has been

> delivered to someone else too.



Please complain! The more complaints, the more likely it is that something will actually get done (I admit the likelihood is still quite low).

As Christmas looms up my best advice is to tell anyone who might be minded to send you a parcel by Royal Mail not to. Parcel Force is still probably OK. You should get cards by the New Year. Once again my weekly political magazine wasn't delivered. Which makes 9 or 10 Fridays out of 9 or 10. Complete disgrace. But I have had 4 days of delivery this week and it's only day 5, so maybe things are looking up.

Just to give the email address of the Royal Mail CEO again:


[email protected]


and you can copy your complaints to Helen Hayes:


[email protected]


Obviously your email won't go to the CEO personally, but at least it should go to somebody in his office who should then do something about it, particularly if they think an MP has been involved.


And if you wanted to copy it to the press ..... or papers' consumer pages .... or post it on Royal Mail's Twitter page (if they have one? And if it's called a page?!) ......


I got a longstanding issue with BT resolved by posting it on their Facebook page. It's amazing what publicly naming and shaming can do!

d.b Wrote:

-------------------------------------------------------

> I have a package to pick up, non urgent. Given all

> the problems, when is the quietest time to go, for

> someone who works weekdays?


lol i think we'd all like to know the answer to that

I have logged 3rd complaint today with royal mail customer support. This is the 3rd complaint for the same parcel delivery since the 8th October & it's the first time ever that I have had to log a complaint with royal mail. It is obvious that since the closure of Silvester Rd Sorting office the service has gone to pot.



1. missed a delivery got a missed delivery card, went online & booked a delivery for next day to my work address round the corner.


2 next day parcel never arrived at my work address but when I got home I found another missed delivery card & not only that I had another resident's details on my card & a barcode for their parcel stuck on under my reference number!! on my card!! - delivery instruction was ignored so 1st complaint logged & delivery rebooked by customer services again to my work address


3 next day my parcel did not arrive at my place of work - however the other person's parcel did!! - 2nd complaint logged. Customer services again arrange for my parcel to be delivered to my work



4 well today parcel still did not arrive so rang customer services yet again - 3rd complaint logged. They tried to ring the manager at Highshore Rd but office was closed at 3pm, they said they have left a voicemail. They also gave me their phone number so I could try ringing them myself at 8am in the morning:(


The earliest I can go in person to the sorting office is Wednesday. The parcel was a birthday present for someone on 8th October:(

ianr Wrote:

-------------------------------------------------------

> I'm taking the easy way out and getting an Ebay

> package sent to Peckham Argos for collection.



That's a good idea actually for eBay stuff. Sainsbury's in Forest Hill also offer the service, but not DKH or the East Dulwich Local.

I have started requesting Hermes delivery when I order things now.

It?s a good thing I endured the queues at Highshore to collect my parcels because Royal Mail still haven?t updated me on my complaints. Helen Hayes hasn?t got back to me either.

DulwichBorn&Bred Wrote:

-------------------------------------------------------

> I have started requesting Hermes delivery when I

> order things now.

> It?s a good thing I endured the queues at

> Highshore to collect my parcels because Royal Mail

> still haven?t updated me on my complaints. Helen

> Hayes hasn?t got back to me either.


I?ve just now had a response from her, following an email sent on 28 Sept. According to it. Below, taken from her reponse:


?However, I remain concerned that insufficient action is being taken and that the problems are not being addressed. I am meeting senior staff at Royal Mail shortly, and in advance of the meeting I am compiling an anonymised dossier of all of the problems that constituents have told me about.?


She has also written to the minister responsible for postal services highlighting the continued poor service in SE22 in an attempt to try and get some sort of urgent government response.

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Latest Discussions

    • Gone to the better hunting grounds during this local ongoing dry spell.
    • The Dreamliner has an impeccable service history, you are more likely to get mugged on the way to the airport than having any issue with your flight, that's how safe it is!  Have a great trip.
    • Maybe. Does that kill grass? If so, possibly the same dog that has left its poo outside my house - pretty sure it's not fox poo.
    • Here you are, intexasatthemoment (you seem to have been in Texas for a very long time!) We went to three of the recommended places yesterday,  as they were all in the same road (just near Wallington)  and I needed to give the car a run to avoid another slap on the wrist from my garage (and another new battery). Here's my findings. BARNES Parking We thought we would go here first as it was the earliest to close on a Sunday (3pm). There was no apparent entrance or anywhere to park. One notice said do not park on grass verge, and another one said staff cars only! Flittons was opposite but I'd already passed the entrance, so I had to drive down the road, turn round at the next available place (covered in signs saying do not park here) and park in Flittons car park! Plants Barnes  specialise in hardy perennials, so that was basically what they had, but an excellent selection, and many more unusual plants (or at least, plants you probably wouldn't find in a garden centre), eg Corydalis,  lots of different varieties of Epimediums, Trollius, some lovely Phygelius, lots of different ferns). The plants were divided into sections according to whether they needed sun or shade or could cope with both. They had a particularly good selection of  shade loving plants. There was really useful information above  each group of plants, which meant you didn't have to look at individual labels. All the plants looked in good health and  very well cared for. They don't produce a printed catalogue, but they  said their plant list was online (I haven't looked yet). I assume most of  the plants they have at any one time are when it's their flowering season (if they flower). I wasn't intending to buy anything, though was very tempted, but I'd definitely go here again once I've sorted out my overgrown garden. Other Stuff Don't think they sell pots, compost, etc. No cafe/tea room and I didn't see a loo, but Flittons is just over the road. FLITTONS  Parking Easy to park Plants Sorry, but mostly terrible. There was one section with vegetables and the rest was flowering plants. There was a general feeling of delapidation. Some of what was on display was actually dead (surely it would only take a minute to remove dead plants) and a lot of the rest was very poorly maintained, eg gone to seed, weedy, apparently unwatered, or with a lot of dead leaves. There was a notice asking for volunteers to work there, so I can only assume they can't afford to pay staff. Other stuff There was a notice to a play barn (?) saying invited people only, so I think they must host kids' parties or something. They redeemed themselves with a cosy little cafe with savoury stuff, nice cakes, iced chai and oat milk, and a loo. Also a selection of books and CDs on sale for charity. If you want an Andrews Sisters CD, you can find one here. There is a small shop with gift shop type stuff and a display of the history of Flittons, which apparently is family owned since the sixties (I think it was). I suspect that the arrival of Dobbies down the road must have greatly affected Flittons' fortunes, which is sad. DOBBIES  Parking Easy in theory once you had navigated a rather narrow entrance, but it was very busy so it took a while to find a space. Plants  Lots of plants, well maintained but I imagine their turnover is high. Lots of nice bedding plants for hanging baskets, window boxes etc  to cater for all tastes (ie some of it wasn't mine, but fine if you like those horrid little begonias (my opinion only) but they did have some nice (in my opinion) stuff as well. I was tempted but decided to buy from North Cross Road market. Fair selection of climbers, various different Clematis etc. I'd be happy to buy plants from here. The prices seemed reasonable and they were in good condition. Other stuff  It's a big garden centre with all that entails these days, so a large area selling garden furniture and storage, tools, animal collars, pots, all the usual stuff you would expect. Very helpful staff. There's a cafe which we didn't check out, charging points for electric cars, a Waitrose (no idea how big, we didn't look). Only on our way out did we see that there was a drive through "express section" for compost etc, which was annoying as I wanted compost and hadn't seen any anywhere,  but I was getting tired by that time. Just Down the Road A ten minute drive away is Wilderness Island, a nature reserve in Carshalton, which is well worth a visit. We heard eleven different kinds of bird (according to Merlin) and saw a Kingfisher flying down the tiny river!
Home
Events
Sign In

Sign In



Or sign in with one of these services

Search
×
    Search In
×
×
  • Create New...