hair salon problem - Jo Partridge

[hairdressinglondon@y]

Jo Partridge here again- My offer still stands and I didn?t specify you had to go to Jamie although I know he would have sorted out your concerns.

I would like to say Jamie has worked with us for many years with hardly ever a problem.Hes well known in East Dulwich and has a very big clientele.

We have a salon not far away where you could go and let the Manager or a Senior Stylist do your hair if you don?t want to go back to Jamie.

No salon would give you your money back on the phone without checking your hair over.

[Robert Poste's Child]

For what it's worth, if you genuinely want to resolve the situation in a positive way I think you could show some empathy for the OP. Your posts are very focused on your views and defending the manager involved. The OP made clear that it wasn't that she didn't like the cut, it was that it wasn't what she asked for (and what he agreed to do), he took too much off and, by the sound of it, it was technically poor. Given that and what she said about the atmosphere in the salon at the time and the treatment she received when she did contact you about it, you can surely understand why she's now reluctant to put herself through all that again? What can you suggest to make sure the outcome will be any better if she does come back?

I don't know the OP, by the way. I just feel for her.

[P.O.U.S.theWonderCat]

What RPC said, with bells on. It is extremely distressing having someone stuff up your hair, and if the salon involved is defensive, it is hardly conducive too wanting to come back in again.

No-one is obliged to return to a salon if they have a complaint of poor service. There are other ways to evidence failure to deliver a service adequately. I know of plenty of salons that have been able to be flexible on this point.