Jump to content

Recommended Posts

It seems that when I pay a fine using Southwark's self service it doesn't always get allocated to my account. Anybody else find this problem? I've been suspecting it for a while but thought maybe I had forgotten etc but I'm quite sure now. Problem is I haven't kept receipts (according to system some fines going back to 2016 even). Anybody else have this? Some years ago for some reason my account was duplicated on their system and ever since there's not been a time when I haven't had a problem despite assurances that everything is, now, fixed.
Link to comment
https://www.eastdulwichforum.co.uk/topic/190096-library-payment-problems/
Share on other sites

Is self service the same as online/ using your card? Or cash? If the former, you will have the proof from your bank (even if it's dating back years). Ask Southwark to check where those payments were allocated on their system. If it's cash then they should still be able to audit it
If you're using the library's self service system, I guess that means you swipe in with your library card to start? Perhaps it would be worth exlaining what you're noticing to a manager at the library and ask them to trace which account(s) it's linking to. Maybe there's a shadow account on the system with a lot of credit in it.

rendelharris Wrote:

-------------------------------------------------------

> Alas, cella, some of us are human. But it is

> worth remembering, if you forget and can't get

> down to the library in time, that one can renew

> one's loans online for no charge.



Yes indeed rh- have very occasionally been guilty myself - just read like it happened regularly with the op that's all. Also it does deprive other readers from borrowing too.

Ole Wrote:

-------------------------------------------------------

> Thanks for the replies, yes mea culpa, however -

> did you know that you can reserve books even if

> they are currently out on loan? and that if you

> reserve the item then the book can't be renewed?


Yep, that's been a rule since pre computerisaton

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Latest Discussions

    • Weather going to be hot from today thru to weekend so I hope all dog owners walk their pooches early in the morning or in the cool of the evening. Woofers can survive the odd day without going for walkies in the heat or having to race around with their pack in the heat. Try brain games with them around the house - hid treats for them to find, given them a kong..  Mental stimulation is as good and beneficial as walkies and does tire them out.    
    • Weirdly (well, weird as it happened very shortly after I had posted that) I got a notice the other day (the first time in the near enough twenty years since I joined the forum) telling me I had reached my limit of "reactions". I posted a screenshot on here. However I did not actually seem be prevented  from  making any more!   What is your purpose in doing that? This is a useful, long running and well loved (by me, anyway) local forum. It provides information on matters of local interest, an opportunity to easily sell or give away  unwanted things and buy or be given things you want, information on upcoming local events and interest groups. It is also a well moderated place to discuss both local and wider issues. And it is used by a variety of different kinds of people, as would be expected - we all have different personalities, experiences and opinions, and that's part of what makes the forum such a great local asset. Since rescuing the forum when the previous admin left - it could have disappeared altogether - Joe has put and continues to put an enormous amount of work into setting it up on a different platform (?) , maintaining it, and keeping it a safe and pleasant place for everyone using it. I'm sure you and others will correct me if I'm wrong, but it feels to me that dissecting "posters and their patterns" in the way you describe - presumably then to post the results on here?  - is just going to sow seeds of discord which could stop some people posting altogether and generally change the whole nature of the forum. I think that would be very sad, and I hope that that isn't your intention? Are you going to include your own posts in this? You have joined the forum relatively recently, and seem to be self-described as a "Pain".
    • I’m beginning to think YOU are an AI agent at this point  would be less troubling than you actually believing all this stuff 
Home
Events
Sign In

Sign In



Or sign in with one of these services

Search
×
    Search In
×
×
  • Create New...