Jump to content

Callers office Highshore Road - long queues

VerryBerry

By VerryBerry
in General ED Issues / Gossip

 Share

Recommended Posts

VerryBerry

VerryBerry

Posted
Posted
Are there any plans to increase the number of staff on the counter at the callers office in Peckham (opp Clarks /Superdrug), increase the timings and offer another 'long day for collection in addition to the Wednesday, especially in light of the planned closure of the one currently serving Dulwich. Currently standing in a long queue (up the top of the ramp, into car park area) loosing the will to live. It's only going to get worse due to increase in internet shopping etc
Sue

Sue

Posted
Posted

singalto Wrote:

-------------------------------------------------------

> The Sylvester rd office closes today. I dread

> having to collect parcels from Highshore rd as

> there is no parking and long queues!



Why have residents not been informed of the closing date and the new arrangements?


It would hardly have been difficult to post information leaflets through doors which they go to every day!

rendelharris

rendelharris

Posted
Posted

mrwb Wrote:

-------------------------------------------------------

> Best bet is just not to use any company that

> deliver via royal mail where you could have to

> collect a package, or if you have to get it

> delivered to a work address. Usually there is an

> alternative. That is what I plan to do.


While I thoroughly sympathise with the shoddy position the closure has left people in, please don't get parcels delivered to a work address if you work in central London! It's estimated that up to 20% of central London congestion (and therefore pollution) is caused by light vans, primarily delivering internet purchases to offices. As sensibly suggested, choose an alternative delivery company at checkout if possible, or order to an Amazon collection point etc.

Lowlander

Lowlander

Posted
Posted

rendelharris Wrote:

-------------------------------------------------------

> mrwb Wrote:

> --------------------------------------------------

> -----

> > Best bet is just not to use any company that

> > deliver via royal mail where you could have to

> > collect a package, or if you have to get it

> > delivered to a work address. Usually there is

> an

> > alternative. That is what I plan to do.

>

> While I thoroughly sympathise with the shoddy

> position the closure has left people in, please

> don't get parcels delivered to a work address if

> you work in central London! It's estimated that up

> to 20% of central London congestion (and therefore

> pollution) is caused by light vans, primarily

> delivering internet purchases to offices. As

> sensibly suggested, choose an alternative delivery

> company at checkout if possible, or order to an

> Amazon collection point etc.


Agree about private couriers, but a Royal Mail parcel to a work place address will be as part of the regular delivery. i.e. no impact.

rendelharris

rendelharris

Posted
Posted

Lowlander Wrote:

-------------------------------------------------------


> Agree about private couriers, but a Royal Mail

> parcel to a work place address will be as part of

> the regular delivery. i.e. no impact.


Yes very fair point - I was thinking of the many people I know who have their Amazon packages sent to their work by other couriers.

Raeburn

Raeburn

Posted
Posted

Terrible service. Went to Sylvester Rd because delivery card from last week didn't say it was closing. Still has Sylvester for missed collections.


Went to Highshore Rd (4km from my flat); hand-scrawled sign said the desk wouldn't open at normal time due to staff issues.


Waited 20 minutes listening to the whoops and shouts of staff inside, before folding. Complete joke what's happened to Royal Mail. Perhaps the government did get a good deal with the selloff, because I can't believe it'll be around much longer....

Boddle

Boddle

Posted
Posted

I emailed Helen Hayes with concerns about the closure of Sylvester Road, who replied last night. She?s asked we share details of issues with her to support her conversation with Royal Mail about setting up an ED collection



if you?ve stood in a long queue or had issues with your post since the move I reckon it?s worth sending her a quick email or tweet.


I?m receiving reports of queues, delays & problems with mail deliveries in #SE22 following the Royal Mail delivery office closure - if this is affecting you, please email me with details at [email protected] so I can represent your views to Royal Mail— Helen Hayes (@helenhayes_) September 18, 2018

seenbeen

seenbeen

Posted
Posted

This week a letter was delivered to my door which CLEARLY had another number on it- and a different name- luckily I caught the postie (not one of our regulars btw)

Today a parcel for us with the name and address correctly written and that was supposed to be signed for was put in NEXT DOOR's BIN (even though we have no instruction to the royal mail for putting anything anywhere and the item is worth ?50) and the card put through THEIR front door along with another letter meant for us. Luckily our neighbour- who is not always there- brought the things to us. What a joke. I am going to complain- but nothing will change

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share
Go to topic listing
  • Advertise Here

  • Latest Discussions

    • NicolaWJ
      Various - dining table and chairs, double bed anything to help

      By NicolaWJ · Posted

      Hello. Would you like a sofa bed? We have one to give away…photos attached. The scatter cushions are not included.
    • Moovart
      Post Office Lordship Lane is Broken

      By Moovart · Posted

      Complaint submitted.  Your helpful link took me straight to the relevant page. 🙏
    • giggirl
      Post Office Lordship Lane is Broken

      By giggirl · Posted

      I spend a riddiculous amount of time at the PO.  Every day.  I watch and I watch closely.  Returns take seconds.  The wait might be long but the scan takes a second.  The only thing that slows down a return is people scrolling through their phones looking for QR codes. Business customers like me take seconds.  I might have up to 2 bags of boxes but every one is perfectly packaged and pre-paid.  It just needs a scan.  Seconds. For customers like me and for returns customers they could just put in a self-service check out and we would all be in and out in minutes.  Quicker than M&S.   Or, have a dedicated window for scanning and nothing else.  No facility to handle money at that window so nobody is tempted to ask for a service other than scanning.  That would get the queues down instantly. It is the people picking up things that backs up the queue.  The branch is not equipped to provide the service.  Next time you're in the branch take a look at the shelf space immediately behind the servers.  A few stacking shelves.  That's all the space they have.  Everything else is on the floor in a mess.  I take on board what someone said about the private delivery companies not delivering to Peckham and I didn't know that.   The biggest time wasting service of all is Parcelforce.  If someone in front of me asks for Parcelforce I want to cry.  Long, long, forms need to be filled out by hand, in triplicate.  It is Dickensian.   Please consider taking a few minutes to fill out an online complaint (link below).  I honestly believe that an influx of complaints might make a difference.  I don't want to demoralise the staff or anything sinister but the PO needs to see that the branch is broken. https://www.postoffice.co.uk/contact-us/in-branch-customer-experience    
    • zog
      Post Office Lordship Lane is Broken

      By zog · Posted

      Couldn't agree more with the frustration. I avoid it like the plague but made the mistake of picking up a parcel a couple of months ago and it took them 20 minutes to find it. This was after queuing for an hour. All the pickup parcels were just in a massive heap with no order or organisation so they manually had to search for everything. Bizarre and deeply annoying as if run well it could be a good asset to the Post Office and of course the community. Also, very much agree with the point re not taking it out on counter staff as it must be a terrible and demoralising environment to work in.

East Dulwich Forum

Established in 2006, we are an online community discussion forum for people who live, work in and visit SE22.

Home
Events
Sign In

Sign In



Or sign in with one of these services

Search
×
    Search In
×
×
  • Create New...