Jump to content

Recommended Posts

A good place to leave feedback on any medical practice is http://www.nhs.uk/ - NHS choices.


It's a site that the practices/surgeries look at. They are also supposed to respond to any comments left. It's also the site that potential employees will also look at when deciding whether or not to accept a job there.

Cassius Wrote:

-------------------------------------------------------

> No more phone consultations thank goodness and I

> had an appointment with a very nice new doctor.

> Bring back Dr Ives I say..................


There isn't a new doctor. Who did you see?

prickle Wrote:

-------------------------------------------------------

> So why won't they get permanent GP's?


See my posting above about NHS Choices. If you were a doctor would you fancy working there after reading the patient feedback?

prickle Wrote:

-------------------------------------------------------

> Have left a comment with NHS Choices. The other

> comments are a shocking indictment to the

> inadequacy of this surgery. Please can other

> discontented patients leave comments - we need to

> do something!


Prickle,


Can you also email the people I listed re Melbourne Grove?

Gidget Wrote:

-------------------------------------------------------

> Cassius Wrote:

> --------------------------------------------------

> -----

> > No more phone consultations thank goodness and

> I

> > had an appointment with a very nice new doctor.

>

> > Bring back Dr Ives I say..................

>

> There isn't a new doctor. Who did you see?



He was called Dr Arif (I think) - really nice - he told me he was permanent and that he would be there on a regular basis from 12th December. Would be a shame if I had misunderstood.

MGMP:

Poor customer relations today from the receptionist I had to deal with - I mean, how hard is it to actually make eye contact and smile at someone.

Then because of no appointments except "phone up and play doctor roulette" ones I agreed to a phone consultation. This was hurried and I was told that I couldn't ask all the things I wanted (all related to the same problem)and made to feel that effecively I was taking up too much time.

And the request from the hospital for them to follow up with a specific test? Not one murmur of since Sept.


Utterly hateful experience everytime. I've complained and complained but nothing ever changes.

Once Christmas is over I'm off somewhere where they give a damn. even a little damn would be better than no damn at all.

catma Wrote:

-------------------------------------------------------

> MGMP:

> Poor customer relations today from the

> receptionist I had to deal with - I mean, how hard

> is it to actually make eye contact and smile at

> someone.

> Then because of no appointments except "phone up

> and play doctor roulette" ones I agreed to a phone

> consultation. This was hurried and I was told that

> I couldn't ask all the things I wanted (all

> related to the same problem)and made to feel that

> effecively I was taking up too much time.

> And the request from the hospital for them to

> follow up with a specific test? Not one murmur of

> since Sept.

>

> Utterly hateful experience everytime. I've

> complained and complained but nothing ever

> changes.

> Once Christmas is over I'm off somewhere where

> they give a damn. even a little damn would be

> better than no damn at all.


Catma,


Please also send complaint to email addresses above. I saw that you said you left a comment. Well done.

Cassius Wrote:

-------------------------------------------------------

> Gidget Wrote:

> --------------------------------------------------

> -----

> > Cassius Wrote:

> >

> --------------------------------------------------

>

> > -----

> > > No more phone consultations thank goodness

> and

> > I

> > > had an appointment with a very nice new

> doctor.

> >

> > > Bring back Dr Ives I say..................

> >

> > There isn't a new doctor. Who did you see?

>

>

> He was called Dr Arif (I think) - really nice - he

> told me he was permanent and that he would be

> there on a regular basis from 12th December.

> Would be a shame if I had misunderstood.


You can find out when and if he is there by calling the surgery and asking to make an appointment. Also write to email addresses to ask what their plans are for permanent GPs.

You can find out when and if he is there by calling the surgery and asking to make an appointment. Also write to email addresses to ask what their plans are for permanent GPs.


Just don't ask for a practice leaflet listing their services because apparently "we haven't got one". When I said I wanted it to know who the GPs were I was told there were no GPs!!


Being able to get information about the practice is just a fundamental I would say. Going to another practice today to make arrangements. Actually going to MGMP now makes me anxious, as their responses have ben so rude and offhand recently that I feel angry before I even get there now. That's not health care!!!!!

catma Wrote:

-------------------------------------------------------

> You can find out when and if he is there by

> calling the surgery and asking to make an

> appointment. Also write to email addresses to ask

> what their plans are for permanent GPs.

>

> Just don't ask for a practice leaflet listing

> their services because apparently "we haven't got

> one". When I said I wanted it to know who the GPs

> were I was told there were no GPs!!

>

> Being able to get information about the practice

> is just a fundamental I would say. Going to

> another practice today to make arrangements.

> Actually going to MGMP now makes me anxious, as

> their responses have ben so rude and offhand

> recently that I feel angry before I even get there

> now. That's not health care!!!!!


It's therefore extremely odd that Cassius said he? was told by Dr. Arif that he was permanent. So now we have a ghost doctor there!

Gidget Wrote:

-------------------------------------------------------

> catma Wrote:

> --------------------------------------------------

> -----

> > You can find out when and if he is there by

> > calling the surgery and asking to make an

> > appointment. Also write to email addresses to

> ask

> > what their plans are for permanent GPs.

> >

> > Just don't ask for a practice leaflet listing

> > their services because apparently "we haven't

> got

> > one". When I said I wanted it to know who the

> GPs

> > were I was told there were no GPs!!

> >

> > Being able to get information about the

> practice

> > is just a fundamental I would say. Going to

> > another practice today to make arrangements.

> > Actually going to MGMP now makes me anxious, as

> > their responses have ben so rude and offhand

> > recently that I feel angry before I even get

> there

> > now. That's not health care!!!!!

>

> It's therefore extremely odd that Cassius said he?

> was told by Dr. Arif that he was permanent. So

> now we have a ghost doctor there!



Well to be honest I wouldn't put too much credence on the words of an uninterested receptionist, but the sense I got was no permanent GPs.Maybe the Dr in question is permanent but so was Dr Bhatia as far as I understood.

I've voted with my feet today and registered elsewhere - where the receptionist actually smiled at me and answered my questions. Oh and gave me a practice leaflet listing 5, yes 5! GPs.

peristalsis Wrote:

-------------------------------------------------------

> http://mgmp.co.uk/

> http://concordiahealth.co.uk/careers/General+Pract

> itioner+%28GP%29_East+Dulwich%2C+London+%28SE22+8Q

> N%29


It's obvious the MGMP website is completely out of date. False advertising. And as you can see the Concordia website was advertising for full and part time GPs almost a month ago, however the advert is still up.

I have just had a look on the NHS Choices website and it seems that 'the Melbourne Grove team' has deigned to reply to the first four complaints in a totally inadequate manner. They obviously ran out of steam after four obfuscating responses. I urge you to go and have a look.

maxxi Wrote:

-------------------------------------------------------

> I shall be following Catma and EHN in 2012.

> I will email the right people gidget. I am

> tempted by Dr Sharma at Dulwich Hospital, where

> did you end up catma ?


Registered with DMC Chadwick Road because it's close by.

Dr. Jiwany is there one day a week, if that. Is that what Melbourne Grove call permanent. Is it? I asked and was told he was there one day a week! Why would Dr. Khalek be considered a permanent member of staff if he is not there. How is that possible?


No reply was made to all the comments about the mostly terrible reception staff.

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Latest Discussions

    • While it is good that GALA have withdrawn their application for a second weekend, local people and councillors will likely have the same fight on their hands for next year's event. In reading the consultation report, I noted the Council were putting the GALA event in the same light as all the other events that use the park, like the Circus, the Fair and even the FOPR fete. ALL of those events use the common, not the park, and cause nothing like the level of noise and/or disruption of the GALA event. Even the two day Irish Festival (for those that remember that one) was never as noisy as GALA. So there is some disingenuity and hypocrisy from the Council on this, something I wll point out in my response to the report. The other point to note was that in past years branches were cut back for the fencing. Last year the council promised no trees would be cut after pushback, but they seem to now be reverting to a position of 'only in agreement with the council's arbourist'. Is this more hypocrisy from 'green' Southwark who seem to once again be ok with defacing trees for a fence that is up for just days? The people who now own GALA don't live in this area. GALA as an event began in Brockwell Park. It then lost its place there to bigger events (that pesumably could pay Lambeth Council more). One of the then company directors lived on the Rye Hill Estate next to the park and that is likely how Peckham Rye came to be the new choice for the event. That person is no longer involved. Today's GALA company is not the same as the 'We Are the Fair' company that held that first event, not the same in scope, aim or culture. And therein lies the problem. It's not a local community led enterprise, but a commercial one, underwritten by a venture capital company. The same company co-run the Rally Event each year in Southwark Park, which btw is licensed as a one day event only. That does seem to be truer to the original 'We Are the Fair' vision, but how much of that is down to GALA as opoosed to 'Bird on the Wire' (the other group organising it) is hard to say.  For local people, it's three days of not being able to open windows, As someone said above, if a resident set up a PA in their back garden and subjected the neighbours to 10 hours of hard dance music every day for three days, the Council would take action. Do not underestimate how distressing that is for many local residents, many of whom are elderly, frail, young, vulnerable. They deserve more respect than is being shown by those who think it's no big deal. And just to be clear, GALA and the council do not consider there to be a breach of db level if the level is corrected within 15 minutes of the breach. In other words, while db levels are set as part of the noise management plan, there is an acknowledgement that a breach is ok if corrected within 15 minutes. That is just not good enough. Local councillors objected to the proposed extension. 75% of those that responded to the consultation locally did not want GALA 26 to take place at all. For me personally, any goodwill that had been built up through the various consultations over recent years was erased with that application for a second weekend, and especially given that when asked if there were plans for that in post 2025 event feedback meetings (following rumours), GALA lied and said there were no plans to expand. I have come to the conclusion that all the effort to appease on some things is merely an exercise in show, to get past the council's threshold for the events licence. They couldn't give a hoot in reality for local people, and people that genuinely care about parkland, don't litter it with noisy festivals either.   
    • Aria is my go to plumber. Fixed a toilet leak for me at short notice. Reasonably priced and very professional. 
    • Anyone has a storage or a display rack for Albums LPs drop me a message thanks
Home
Events
Sign In

Sign In



Or sign in with one of these services

Search
×
    Search In
×
×
  • Create New...