Anyone switched to Bulb recently?

[Robert Poste's Child]

Would be grateful for user experience - did the bills reflect the initial quote and were there any problems with the monthly direct debit?

If you have a referral code too, happy to use it so you get something back too.

[jimmah]

I've been with them since the summer and it has been fine. The direct debit has stayed where they quoted and I'm in credit on the account. The app is quite good for giving meter readings.

I imagine my credit to be used up over the winter though.

There's no penalty on my account for leaving so they're worth a try if you need to change supplier. You can always switch again if a better deal comes up.

If you want a referral link then mine is https://bulb.co.uk/refer/jamesc1307

[Robert Poste's Child]

Thanks, jimmah. Someone else PM'd me their code already but that's very helpful. The customer service rating is very tempting, I have to admit.

[bob]

RPC.

Give it a few days with them since May ?53.00 a month got E mail to day they want to increase to ?79.00 a month watch this space.

Bob S

[Robert Poste's Child]

Thanks for the warning. Sounds worrying but perhaps the usage has gone up since the original quote or have they put their prices up?

I'm with Ebico who are still claiming to be 'fighting fuel poverty' despite having hiked their rate by 20% this month. Service hopeless too.

[singalto]

I?m with them and, although my monthly payment was put up recently, it?s still ?40 less a month than my previous provider.

[bobbsy]

I switched to bulb - the process was painless, and customer service seemed good, however they jacked the price considerably a few months after switching. I've moved on...

[Robert Poste's Child]

At least there's no exit fee to stop you moving on if they do up the prices.

[bob]

Called Bulb this morning very pleasant and understanding team member explained computer billing glich ,put back to original plan but said that there would be a price increase but we where told that 2 months ago so no surprise there.Very pleased with customer service.

Bob S

[Sue]

bob Wrote:

-------------------------------------------------------

> Called Bulb this morning very pleasant and

> understanding team member explained computer

> billing glich ,put back to original plan but said

> that there would be a price increase but we where

> told that 2 months ago so no surprise there.Very

> pleased with customer service.

> Bob S

Well yeah, but if they knew there had been a "computer billing glitch", why did it need you to call them for them to tell you that and put it right?

Surely they should have emailed their customers, explained there had been a glitch which had now been sorted, and apologised?!

[bob]

They were not aware of the Glitch until this morning as it only happened last night and customers stated call to day I would much prefer them to sort my problem out in less than 5 minuets than waste time ringing up to apologise.

Bob S

[jimmah]

Thank you very much to Stephanie for using the link I put up.

[alex_b]

I use flipper which manages my switching whenever a better deal is identified. I know I can do it myself but I am not brilliant at getting round to these things and so I?m happy to pay for the automation.

[Sue]

bob Wrote:

-------------------------------------------------------

> They were not aware of the Glitch until this

> morning as it only happened last night and

> customers stated call to day I would much prefer

> them to sort my problem out in less than 5 minuets

> than waste time ringing up to apologise.

> Bob S

I wasn't expecting them to phone round all their customers!

Normally when companies mess up they send an immediate email out as soon as they realise, explaining and apologising!