League Tables for customer service?

[gerry]

Should we start a list of good and bad customer service around ED? I think plenty of businesses read this forum and should know what we think. Springer's restaurant across from Dulwich hospital ranks 10 (the highest) in customer satisfaction out of all restaurants in East Dulwich for me. Also Dulwich MOT on Hindman's Road, and Bushells for estate agents. On the negative side, can't say for legal reasons!!!!or can we? Please advise....

[Administrator]

Comments must be deemed fair. Fair comment covers content, mainly opinion, that cannot by its very nature be true or false. To be properly defensible, these comments must be:

* Based on fact

* Made in good faith

* Published without malice

* On a matter of public interest

so you can tell of your negative experience but if, for example, a shop gave you the wrong change do not say "shop x robbed me and are ripping off their customers". Common sense prevails and if something is dodgy please report the message (click the "Report This Message" link beneath it) and we will take action if necessary.

[gerry]

OK then. Thanks for the info. Well, here goes. I think Foxton's estate agents could have better local knowledge with regard to pricing. I think HSBC and Lloyds could provide more staff during peak periods. I agree that Acorn staff need a few lessons, and Sainbury's East Dulwich staff are sometimes less than polite!!! Is this acceptable?

[mockney piers]

I love the staff in Chener Books. It's a sort of lettered version of the music shop in High Fidelity, but it's all the better for that. For every sharp intake of breath through pursed lips at purchase, I also get a raised eyebrow and approving nod.

Love it.

[Keef]

Staff in the CPT are great! :)-D

The staff in Threshers always seem really nice and friendly.

William Rose... Not so much.

[Ant]

I've always found the staff in Threshers friendly, but I've also often found them a bit lacking when it comes to knowledge about their stock. Although one person in particular did say she was about to attend some training, so perhaps things will improve.

They staff in Green and Blue and Nicolas always seem to know their stuff.

[Ladygooner]

I went in to Shaun's DIY near the station on Saturday (used to be Terry's DIY) - all the staff in there were very helpful. They had lots of customers in whilst I was waiting and all left well satisfied.

[gerry]

Keef

Sorry to be ignorant - what is CPT?

[Keef]

The Crystal Palace Tavern, my favourite local boozer.

[gerry]

Thanks Keef. Any negative comments worth posting.......hairdressers? florists? newsagents?

I also think the camera shop on LL give good customer service at all times...he will always help put things right if someone is unhappy, also the pharmacist just down from Somerfield is wonderful.

[Michael Palaeologus]

or was that an existentialist phylosophical question?

[gerry]

What do you mean?

[Brendan]

For good, friendly, unpretentious customer service I would recommend:

The CPT ? Just because it is run by genuinely nice, friendly people which is something I appreciate.

Val?s Grocer ? For the same reason.

The Plough - As the staff really do seem to be making an effort.

William Rose - For the friendliness and efficiency that they handle the busy weekends

I don?t really have any bad reports. Most places seem ok but the above 4 definitely stick out from the rest.

[PeckhamRose]

Can I make a suggestion because this could get all geuinely confusing.

Why don't we have a section called

LOCAL SHOPS AND BUSINESSES in ALPHABETICAL ORDER - OUR OPINIONS

Then ALL our thoughts about each service shop or business could go in the relevant section.

Can we also include LIBRARIES in that alpha list?

I needed a copy of Chekov's Cherry Orchard. The library said that not ONE library in the WHOLE OF SOUTHWARK Libraries had it.

Went into Chener Books. ?1.90. job done.

Edited to add: And if this new section was added - it would either go into it or be a subsection of Wanted. Recommendations or something?

[gerry]

You are very organised and efficient and your ideas are good. However, I just wanted this to be a bit of fun and not too serious for a Monday morning. If others think this should be a permanent fixture, we should make the recommendation to the administrator.

[lozzyloz]

Mrs LL popped into Val's yesterday for some Star Anise. Non on the shelves so Val went into her own kitchen and gave Mrs LL a handful so that I could finish off cooking dinner!! How good is that(tu) I can't think of a nicer shop keeper on The Lane and she always has a cheery smile. If only I could do ALL my grocery shopping there.

[SimonM]

I hate to be the grumpy killjoy but - bit of fun or not - these are people's livelihoods we are toying with. That's not to say I'd ever wish to discourage someone posting details of an outstandingly good or bad experience with a particular outlet on here - even though these things are subjective they can be useful sometimes. I am just not sure about "institutionalising" it, as it were, in a dedicated topic. Plus I think in the interests of fairness local retailers, restauranteurs etc should be actively encouraged to name and shame lousy, bothersome or dishonest customers by name... :))

[Domitianus]

Ladygooner Wrote:

-------------------------------------------------------

> I went in to Shaun's DIY near the station on

> Saturday (used to be Terry's DIY) - all the staff

> in there were very helpful. They had lots of

> customers in whilst I was waiting and all left

> well satisfied.

I bought a torch in SHaun's yesterday and the young chap who served me happily climbed up and down his ladder to show me a good selection. When I bought batteries to go with it they knocked a little off the price. Well done to Shaun's.

[KalamityKel]

seeing all good things and sticking to thread subject here so far...

[gerry]

Simon

While I agree with you, critics make and break livelihoods all of the time, and no one objects to bad press against actors/directors/singers/dancers/politicians, etc. I think we on the forum can state our opinions and as we saw today, most comments/opionions/stories were extremely positive.

[Michael Palaeologus]

I third the priase for Shaun's DIY. Also for G&B - hopefully they will be back on all fronts soon.

The bloke in the ED Warehouse is quite nice :))

[mockney piers]

Everyone in the ED warehouse is nice. Mr books, Mr oystera, the mooing cheese people and the pretty one, I can't remember what she sells, but lovely smile.

[Domitianus]

I have become a bit of an oyster freak recently. They are absolutely magic!

[KalamityKel]

yes... u can travel all over London wiv one :p

[PeckhamRose]

It may have been Monday morning when you wrote it, but this is a very good idea for all of us and will be read at all tikmes of day and night!

And yes, it has to be moderated so no-one can get away with writing vindictive nonsense ;)

I think it's a great idea because it can only benefit the shops and services concerned when they learn what they're feedback is and act accordingly.

gerry Wrote:

-------------------------------------------------------

> You are very organised and efficient and your

> ideas are good. However, I just wanted this to be

> a bit of fun and not too serious for a Monday

> morning. If others think this should be a

> permanent fixture, we should make the

> recommendation to the administrator.