Na Pura restaurant (Nunhead)

[pripolla]

We went to Na Pura Portuguese restaurant yesterday for dinner. The place was dirty and messy, the food took ages to be served. And just when we started eating, a huge dog, a pitbull, came from nowhere running towards our children! When the restaurant owner (who happens to be the dog owner!)came to remove the dog, the animal got scared or nervous, and peed all around us! We were shocked and traumatized! The girls were hysterical! We decided to leave straight away and were left with only an apology... We will never be going back. Does anyone know who can I contact (i.e. at the council) to make a formal complaint about the hygiene/health and safety issue?

Edited to correct the title.

[teresa]

i had the same experanice evey thing dirty and very messy and i saw more things i did contact health and safety but i dont think nothing was done

[Siduhe]

I posted recently that we tried Na Pura and really liked it. Didn't see anything like you experienced - all clean and tidy and we could easily see into the kitchen from the counter. I wonder if it depends who is on duty?

[Sue]

Where is this restaurant? (So I can avoid it!)

[pripolla]

It's on 30 Nunhead Green.

[DulwichFox]

30 Nunhead Green London SE15 3QF

Fox.

[StraferJack]

I love Na pura. Great food and genuinely lovely people. (they just can't sort out home delivery)

[Growlybear]

We've eaten at Na Pura several times recently and have been very impressed. Although it's fairly basic, the restaurant has always been spotlessly clean when we've been, and the service has been very friendly and helpful. Most imporantly, the food is wonderful; it's cooked to order so there is inevitably a bit of a wait for some things.

I'm sure it can be a bit unnerving to have a dog running up to your table whilst you're eating, but I'm not sure what more the owner could have done than apologise? Contacting the Council to make a formal complaint seems a bit extreme!

[pripolla]

Not when the dog is a pitbull, no! And surely not when it pees all around your table, in a restaurant, very close to two 5 year old girls. I didn't mention in my previous post but there was also a guy (not a customer, I suppose one of the staff) smoking inside the restaurant. Surely that is not allowed anymore, is it? Anyway, I am filing a complaint. I don't want to feel guilty when I read in the papers that a pitbull hurt a child inside that restaurant. Fortunately, it wasn't my child or her friend, but next time, who knows?

[theron]

If it had been a smaller dog, say a Jack Russell that had run up to you in the restaurant, I'm pretty positive in saying that you wouldn't consider making a complaint. Its unlikely that a dog that isn't trusted by its owner would be kept any near a commercial premises, where families and children would be welcome, and a reputation is at stake! I agree that it must of been terrifying for your children, and that it is wrong for a dog to be allowed net customers at all (let alone pee all over the place!)- but maybe this is a matter you should take up with the owner of the restaurant rather than the council.

[Gidget]

How do you know it was a pitbull? They are a banned breed here. Perhaps it was a staffy?

[sergio araujo]

If I may add I was the customer smoking in the OUTSIDE part of the restaurant also something that you MAY have forgotten to mention in your terrible experience which if you do some research in fact is allowed. and did not see any dog anywhere i have eaten there many times and always left with a smile on my face. They have a lovely garden and the dog is a very friendly dog that is not always around, but I go to the restaurant day in day out. And I have never seen a customer leave on one bad note. Some people are very happy to destroy peoples businesses, But what you don't realise is that it is there way of income and I know that they look after there establishment very well and it upsets me that people who have only been once can judge a very well served but simple restaurant, And I have lived in the area for 4 years and they were already here. Meaning they are doing something right. but hey what do i know

[teresa]

as i recall sergio was the name of the son of the owner of na pura ,,,,,,,

[sergio araujo]

i think you would find there are many sergio's in this world

[dulwichgirl2]

If this is true, it is unacceptable, especially if it is the owner's dog. The fact that the owner may judge his dog to be safe would not influence me one bit. It should not be there. It could react in a strange way to young children, as this dog did.

Unacceptable if true as I say.

Please do report it, OP, as something needs to change.

[granadaland]

Thumbs up for Na Pura.

[jumpinjackflash]

Perhaps the mutt was out back at the time and it darted off and the owner couldn't hold it back. I very much doubt the owner would knowingly allow their dog to run riot in his restaurant. To complain to the council over a one off incident such as this is harsh and potentially damaging to a small business owner. The owner moved the dog and apologised. Perhaps if you'd stayed around long enough he might have offered you a complimentary stiff drink to get over the shocking and traumatic experience of a dog peeing at your feet.

[pripolla]

OK so I've been lounged... As it happens, Sergio, this was not our first time there. And if you were the "customer" smoking, you acted very weirdly, with your feet up on the chair, not eating or drinking anything, just staying there for the exact time it took you to smoke your cigarette. That's why I assumed you were a member of the staff.

Anyway, the main issue was the dog. It was a pitbull. It jumped on two 5 year olds. It peed all around us.

I don't want to destroy anyone's business, I want such business to offer a safe and healthy place for a family to enjoy a meal together. Something needs to be done.

[pripolla]

And how thoughtful of you, Sergio, to register on the EDF just for the purpose of defending the restaurant!

[granadaland]

Potato

[TillieTrotter]

I would be horrified if this happened to me and mine regardless of whether the food was good/great. You don't go to a restaurant to have dogs pissing on or near you so give the woman a break.

[pripolla]

granadaland, it did both.

[Jeremy]

I don't really mind eating in scruffy places if the food is good and the price is right. Seems like they just need to keep the dog out of the restaurant.

[StraferJack]

"You don't go to a restaurant to have dogs pissing on or near "

true, true... but I'm willing to bet the owners didn't get up that morning with a view to it happening either. If there was multiple reportings of dodgy doggy behaviour then by all means - but unpleasant as this experience was.... sometimes stuff happens. Can't we shrug things off or does everything have to be reported?

People take their kids out all the time - and with the best will in the world sometimes those kids do somethings others don't like in restaurants. If restaurants started barring and reporting those parents who would be spared?

Sometimes we need to just rub along

[granadaland]

They do a lovely whole Peri Peri chicken, chips and rice in there.