Royal Mail..parcels not being delivered

[Sue]

Women can and do deliver post as well!

[dennyboy1]

Nowt for at least a week now, including letters (Landcroft Rd). Maybe we're just unpopular but not even seen anyone working

[Spartacus]

Yesterday I was alerted to a hospital appointment (for yesterday) when I had a call saying they had to move it.

I enquired how they informed me of the original appointment and a letter was sent out 3 weeks ago.

The backlog at the sorting office is now causing knock on effects to a wider group of institutions and people.

What's the solution and how are they going to clear the backlog or is this now the new norm ?

[KidKruger]

Well it?s been pretty bad since the ED sorting office closed, so based on what we?re observing this is new norm.

[Sue]

Spartacus Wrote:

-------------------------------------------------------

> Yesterday I was alerted to a hospital appointment

> (for yesterday) when I had a call saying they had

> to move it.

>

> I enquired how they informed me of the original

> appointment and a letter was sent out 3 weeks

> ago.

>

> The backlog at the sorting office is now causing

> knock on effects to a wider group of institutions

> and people.

>

It must depend on the hospital department, but I get texts reminding me of appointments.

I'm more concerned with financial stuff sent in the post. The very late arrival of a bank card earlier in the year caused me all sorts of problems which are still reverberating.

[jamiev]

> I noticed a postman deliver to a couple of houses

> half way up my road

>

> He was very probably delivering parcels - I had

> such a delivery today, but no mail since last

> Friday. Mail isn't being sorted, only parcels.

Or delivering recorded mail, which is what our postman did. We've been waiting over a week for post.

He told us during lockdown that they were to prioritise parcels as that's where Royal Mail make their money.

[jamesmcash]

Hi all,

I looked into this a few months back when the problem seemed really acute. I managed to get hold of someone fairly senior in Royal Mail. He initially said that the problem was already resolved, so I sent him a few dozen examples that local residents sent to me. After that, there seemed to be a marked improvement.

I'm sorry to hear that the problem has returned again. I am happy to do the same again.

If you're a Goose Green resident (check here: https://moderngov.southwark.gov.uk/mgFindMember.aspx?) then please email me with details of missed or seriously delayed post. I will pass it on and see what can be done. I'm on [email protected]

Best wishes

James

[Penguin68]

I am hearing that it's a shortage of staff to sort letters in the DO - so they are concentrating on parcels and registered post. Clearly holidays/ pindemic may be partly to blame, but also a drop-off in recruitment and retention. I'm aware there are also problems of cupidity (allegedly) which may have led to staff being let go.

[Bic Basher]

I've had nothing for over a week now, when I know there's post I'm expecting from last week.

[Marjoram]

Me too - in East Dulwich Grove. I am expecting 4 items which were posted first class well over a week ago, not signed for, all of which are of a size to be put through my letter box and are no heavier than a large letter. I have had one or two ordinary letters in the last 10 days, but most days I don?t even get them. I am going to have to stop ordering anything that will be posted only by Royal Mail.

[dulwichquine]

I've been waiting on a parcel posted Sep 6 and still not turned up. Was supposed to take two business days. No attempted delivery. And a birthday card has arrived, opened, with money missing. Thanks Royal Mail.

[smooch]

I'm also not getting post..... so annoying as we all knew this would happen when our local sorting office was shut...

[Sue]

I've just got a parcel today that was sent by 48 hour delivery nearly two weeks ago.

I'm still waiting on other stuff.

I'm also very wary now of ordering anything which will be delivered (or more likely not) by Royal Mail.

[Sue]

dulwichquine Wrote:

-------------------------------------------------------

> I've been waiting on a parcel posted Sep 6 and

> still not turned up. Was supposed to take two

> business days. No attempted delivery. And a

> birthday card has arrived, opened, with money

> missing. Thanks Royal Mail.

You should definitely report the missing money to Royal Mail. They will be able to track who has handled the card at this end (or they should be able to).

However, don't expect any compensation, because they will just tell you money shouldn't be sent in the ordinary post (which is true).

[Bic Basher]

I've finally got a week's worth of post today.

[Spartacus]

Bic Basher Wrote:

-------------------------------------------------------

> I've finally got a week's worth of post today.

But which weeks worth ?

[granny]

No Post on Underhill Rd since Monday. Our Postman told me he was going on holiday from Tuesday so obviously Royal Mail Management did not think it a good idea to put a replacement Postie on!

[Penguin68]

so obviously Royal Mail Management did not think it a good idea to put a replacement Postie on!

I don't think they have any spare staff to cover walks where there is sickness or leave. They used to (or got staff to go out on a second walk as overtime). Some of these are now permanently covering otherwise uncovered walks. Operationally they are on a knife's edge with negative spare capacity. Technically they fail any fit-for-purpose test at the moment.

[Sue]

Why can't they employ temps, like they do at Christmas?

[Penguin68]

Why can't they employ temps, like they do at Christmas?

I don't think they've done that for many years. It was when they offered 3 and 4 deliveries a day at Christmas time (and you paid less for a stamp if the envelope wasn't sealed!)

[Bic Basher]

Another load of post today delivered in one go, to their credit, the tracked Covid testing kit I ordered on Thursday arrived at lunchtime.

However, Amazon who are usually great at delivering themselves to ED in their wise wisdom have decided to use Royal Mail tracked 48 for my Subscribe and Save orders which are due on Monday.

[tomskip]

Son's family birthday cards arrived only 3 days late this year which is an improvement on 2018 when they were 9 days late. The service in SE22 has been abysmal since the closure of the sorting office, long before Covid. We've had long threads complaining about it on here for years. And yet RM crow about their massive profits (which, again, were decent before Covid). It makes me want to shake my fist at the sky it does.

[Barrybados]

I am waiting on 5 separate parcels from Royal Mail, the first of these I was expecting to be delivered back on the 13th August. Is it possible for me to just go to the sorting office and ask for my post?

[eastdulwichrover]

If anyone can confirm that we can go to pick post up, much appreciated, but I am planning to try this in the next coupl of days anyway and so report back...

[eastdulwichrover]

I went today and they were very nice and had a look (they weren't busy which might have made a difference). They said a lot of stuff is already bundled up and will be delivered soon, but there was some other post waiting which they gave me. I showed my driving licence, probably worth taking ID.