Bathstore or Bells?

[sashabella]

Hi,

We are getting an en suite kitted out and have had quotes from Bathstore and Bell's in Lordship Lane. The quotes are pretty similar so I was wondering if anyone has had good or bad experiences of either company?

Thanks

[GrahamP]

Just google "bathstore problems" for some opinions

I would choose Bells - local successful business

Graham

[tllm2]

If you know exactly what you want .............. these people below are bound to better the price for exactly the ame products.

http://www.betterbathrooms.com

[Calsug]

Would recommend Bells! Bought my kitchen nd bathroom from them excellent aftercare as well,

[Jeremy]

If Bells are a similar price, I would go with them. If you have a problem with anything, you can just pop into the store, and you have a reasonable chance of getting it sorted on the spot.

[Salsaboy]

Don't ever get anything from Bathstore. As a bathroom fitter I know just how crap their stuff is. As GrahamP says, just Google Bathstore problems to see how bad they are.

[bels123]

If considering Bathstore I'd recommend the Vauxhall branch rather than the Dulwich - it's much larger and the staff seem more experienced.

They're a franchise unlike Dulwich, and can therefore be more flexible and stock non-Bathstore goods, e.g. Crosswater etc... Will beat quotes you have from elsewhere for the same product and I've been really happy with their customer service / after care. Have found Derek and Spencer particularly helpful.

[sashabella]

Thanks for the advice. We will probably go with Bell's.

[monica]

I would also recommend Bells, very nice to deal with, local and independent

Good luck

[Newton]

I've been doing a bathroom recently that has had no end of problems. Bells have been nothing but helpful, I'd highly recommend them and use them again.

And make sure your workmen don't damage boxes until the **** things are installed...

[DaveR]

Bells are very good, and I'd also recommend Potter Perrin in Streatham.

[*Bob*]

Bells are fine - and nice people to boot.

Couldn't find what we wanted there though - so we went to Potter Perrin in Streatham in the end.

[*Bob*]

12.47pm - Potter Perrin O'Clock

[thomp]

Unfortunately I haven't had such a positive experience with Bells recently. I bought a kitchen and bathroom from them. I wanted to use a local company rather than one of the big chains.

They were extremely helpful in the design and in choosing the various bits. They were realistic about the timeframe for delivery and it all arrived when they said it would.

They recommended a fitter called Dave Lancaster (who works independently). Dave did a reasonable job, although there were errors in not disconnecting a drainage pipe from the old sink and leaving the transport bolts in the washing machine, which were then extremely difficult to remove once it was installed. Unfortunately a door hinge came off within six months and Dave would not come back to fix it.

My main issue with Bells has been a lack of communication about problems. There were also issues with the worktop. My emails have generally remained unanswered and I have had to continue to chase and chase them.

Reluctantly, I would go with a bigger company next time as they would have some sort of process for dealing with problems/complaints. Once I had paid for the goods, Bells have been less than easy to deal with in my experience.

[LadyNorwood]

Surely your main issue is with Dave Lancaster, rather than Bells - they do say on their literature that although they can recommend workmen, they can't endorse them.... I've used Bells for years and they've always been true to their word, they've always gone out of their way to rectify problems, even replacing things which they weren't obliged to...

Hope you resolve things.....

thomp Wrote:

-------------------------------------------------------

> Unfortunately I haven't had such a positive

> experience with Bells recently. I bought a kitchen

> and bathroom from them. I wanted to use a local

> company rather than one of the big chains.

>

> They were extremely helpful in the design and in

> choosing the various bits. They were realistic

> about the timeframe for delivery and it all

> arrived when they said it would.

>

> They recommended a fitter called Dave Lancaster

> (who works independently). Dave did a reasonable

> job, although there were errors in not

> disconnecting a drainage pipe from the old sink

> and leaving the transport bolts in the washing

> machine, which were then extremely difficult to

> remove once it was installed. Unfortunately a door

> hinge came off within six months and Dave would

> not come back to fix it.

>

> My main issue with Bells has been a lack of

> communication about problems. There were also

> issues with the worktop. My emails have generally

> remained unanswered and I have had to continue to

> chase and chase them.

>

> Reluctantly, I would go with a bigger company next

> time as they would have some sort of process for

> dealing with problems/complaints. Once I had paid

> for the goods, Bells have been less than easy to

> deal with in my experience.

[peckhamasbestos]

Bells without hesitation