Dulwich DIY... bill doesn't add up

[langlounge]

Hi Dulwich DIY

This afternoon I bought:

Brasso 3.98

WD40 3.98

Vent 3.98

Paint brush 1.25

Doorsign 2.75

Blades for scraper 3.98

Wood filler 16.98

I make that 36.90. You have debited my card for ?61.84. I will be calling in tomorrow for a refund. You only gave me a debit card receipt, not a till receipt, so please make sure you keep the till receipt. Thank you.

[DulwichFox]

?61.84 - ?36.90 = ?24.94

?16.98 + ?3.98 + ?3.98 = ?24.94

So you have been charged for 3 items twice..

Foxy

[langlounge]

Thank you DF...so it seems.

[Marmora Man]

langlounge Wrote:

-------------------------------------------------------

> Hi Dulwich DIY

> This afternoon I bought:

> Brasso 3.98

> WD40 3.98

> Vent 3.98

> Paint brush 1.25

> Doorsign 2.75

> Blades for scraper 3.98

> Wood filler 16.98

>

> I make that 36.90. You have debited my card for

> ?61.84. I will be calling in tomorrow for a

> refund. You only gave me a debit card receipt,

> not a till receipt, so please make sure you keep

> the till receipt. Thank you.

Just a query - how come you didn't notice at the time? I usually have an approximate idea of a total of goods purchased when shopping - whether at a deli, supermarket or corner shop, certainly enough of an idea to notice a ?25 overcharge when it's presented.

[ontheedge]

So a mistake was made in a shop?why not speak to them rather than public announcement, were you warning others or trying to damage their business?

[Dulwich Squirrel]

I absolutely agree with ontheedge. It seems rather unreasonable (and spiteful!) to post this thread before you've even taken up the matter with the Dulwich DIY staff. I'm sure it was nothing more than an innocent error. If they reimburse your card tomorrow then you should make it clear on the forum so not to do any further damage to their business!

Every time I have been in that shop the staff have been nothing but friendly and helpful.

[DulwichFox]

I am sure it was an innocent error.

I use Dulwich DIY often. They are always very helpful. Friendly.

They really do go out of their way to help you.

LangLounge: - I'm sure they will sort things out for you.

Foxy.

[ths0105]

I think Dulwich DIY is a fantastic shop and the staff is super helpful. I'm sure this was a mistake - which can happen since the OP didn't notice it any the time - and we should try and support businesses such as Dulwich DIY!

[Jeremy]

Totally agree with ontheedge/squirrel, this needs to be sorted out in person. I don't see why posting about this (surely innocent) mistake can help anybody.

[red devil]

I heart Dulwich DIY...

[StraferJack]

I don't understand the tone of the OP

?You have debited my card..?

?You only gave me??

Does the OP think every shop monitors the forum constantly on the offchance someone will address them that way instead of directly?

[DulwichFox]

Well it was interesing how the OP was able to quote the exact price of each item

without an Itemised Bill. ??

Foxed..

[red devil]

Price sticky labels?..

[cella]

Surely you wouls take this up with the store before posting here?

[UncleBen]

Dulwich DIY have always been very helpful. A mistake made surely. Poor show the OP.

[Lowlander]

Is this a serious thread? You haven't the decency to contact them first before broadcasting on here?

By your logic I should start a thread on every single business I've interacted with!

As UncleBen says, poor show.

[langlounge]

The overcharging is going to be refunded - the shop say I had been charged for the previous customer's purchases as well as my own purchases.

(Thank you for your PM DulwichFox with analysis of the sums and pointing out that it looked like I had been charged for three of the items twice.)

[DulwichFox]

Bit strange that the prievious customers purchases were the same price as yours.. ?

Foxy .