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Dulwich DIY... bill doesn't add up


langlounge

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Hi Dulwich DIY

This afternoon I bought:

Brasso 3.98

WD40 3.98

Vent 3.98

Paint brush 1.25

Doorsign 2.75

Blades for scraper 3.98

Wood filler 16.98


I make that 36.90. You have debited my card for ?61.84. I will be calling in tomorrow for a refund. You only gave me a debit card receipt, not a till receipt, so please make sure you keep the till receipt. Thank you.

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langlounge Wrote:

-------------------------------------------------------

> Hi Dulwich DIY

> This afternoon I bought:

> Brasso 3.98

> WD40 3.98

> Vent 3.98

> Paint brush 1.25

> Doorsign 2.75

> Blades for scraper 3.98

> Wood filler 16.98

>

> I make that 36.90. You have debited my card for

> ?61.84. I will be calling in tomorrow for a

> refund. You only gave me a debit card receipt,

> not a till receipt, so please make sure you keep

> the till receipt. Thank you.


Just a query - how come you didn't notice at the time? I usually have an approximate idea of a total of goods purchased when shopping - whether at a deli, supermarket or corner shop, certainly enough of an idea to notice a ?25 overcharge when it's presented.

I absolutely agree with ontheedge. It seems rather unreasonable (and spiteful!) to post this thread before you've even taken up the matter with the Dulwich DIY staff. I'm sure it was nothing more than an innocent error. If they reimburse your card tomorrow then you should make it clear on the forum so not to do any further damage to their business!


Every time I have been in that shop the staff have been nothing but friendly and helpful.

The overcharging is going to be refunded - the shop say I had been charged for the previous customer's purchases as well as my own purchases.


(Thank you for your PM DulwichFox with analysis of the sums and pointing out that it looked like I had been charged for three of the items twice.)

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