Jump to content

Virgin Media down

Girl82
 Share

Recommended Posts

pipsky2008

pipsky2008

Posted
Posted

Girl82 Wrote:

-------------------------------------------------------

> Is anyone else having problems with Virgin Media

> tonight? I can't watch any TV channels as the

> signal is really badly affected. I might actually

> have to read a book!

>

> I'm on the Peckham Rye side of East Dulwich.


All is well with my Virgin service. I am in the same area. However, this time last week my service was unusably slow,


The engineer changed my modem and power supply and all was restored

pipsky2008

pipsky2008

Posted
Posted

Girl82 Wrote:

-------------------------------------------------------

> Hmm, strange! My TV just has pretty much no signal

> at all. On the Virgin website it says there is a

> "known problem" in my area - hope they fix it

> soon!


Ah, you're talking TV, I'm talking broadband. I watch my TV via iplayer. That's it!


Hope they fix it soon for you

mlteenie

mlteenie

Posted
Posted

My virgin media service has not been working properly for several weeks, half the channels are not broadcasting.

When I phoned customer non-service I was told I couldn't be put through to the faults dept because of the high number of calls they were having. This was after holding to get through for around 30 mins. I wasn't very happy.......

At some point when I've got an hour of my life to waste I'll try again. I'll also be asking for compensation.

If I had a BT line I'd sack them altogether. Tempted to start that process anyway.

Saffron

Saffron

Posted
Posted

pipsky2008 Wrote:

-------------------------------------------------------


> All is well with my Virgin service. I am in the

> same area. However, this time last week my service

> was unusably slow,

>

> The engineer changed my modem and power supply and

> all was restored


How did you get them to do that? We keep making complaints, and they keep telling us that we'll have to pay for a new router ourselves! They won't even send out anyone to have a look, despite the fact that sometimes we can only connect with a cable, wireless not working at all!!

pipsky2008

pipsky2008

Posted
Posted

Saffron Wrote:

-------------------------------------------------------

> pipsky2008 Wrote:

> --------------------------------------------------

> -----Sorry to hear that. I'm sure they wouldn't have come out to me had they not detected a fault as it is their technical services assistant on the other end of the phone line who run a diagnostic test which determines whether they send out an engineer.


I don't know and have no way of knowing if they relayed a private message to the engineer saying 'oh, by the way change his modem and power supply as they are nearly a decade 'obsolete', which was the word used by the engineer when he looked at the modem and power supply I had.


He in fact said it had been obsolete for 12 years. I have only been a virgin customer for 9 years, NTL before that. It had been working perfectly well until recently though.

>

> > All is well with my Virgin service. I am in the

> > same area. However, this time last week my

> service

> > was unusably slow,

> >

> > The engineer changed my modem and power supply

> and

> > all was restored

>

> How did you get them to do that? We keep making

> complaints, and they keep telling us that we'll

> have to pay for a new router ourselves! They

> won't even send out anyone to have a look, despite

> the fact that sometimes we can only connect with a

> cable, wireless not working at all!!

  • 5 weeks later...
WrightC

WrightC

Posted
Posted

I'm on Crystal Palace Rd, my Virgin is also down. I've just spoke with Virgin and apparently there is a problem in the SE22 area and engineers are on the case, however the guy on help desk told me it can take up to 48hrs to fix. I asked about compensation and was told once Virgin is up and running to call back to arrange compensation.


Hope this helps.

GinaG3

GinaG3

Posted
Posted

We never have any problems at all by the Harvester and have been with Virgin for 4 years. I think I've been without service once, I find it them really efficient.


I received this email from them last week regarding essential maintenance in the SE22 area, incase anyone wonders why it goes down on the 19th. Although may be specific to Forest Hill/Dulwich border.


"We?ll be doing some work to the network in your area on 19-06-2013. This means you won?t be able to use your broadband for a very short time on that day. You may also find that there is a short interruption to your phone service.


We know how important your services are to you, and we?re happy to tell you that the work won?t take long. In most cases, your broadband will be back up and running after 10-30 minutes. Though in rare cases, it could take up to 4 hours. As soon as we?ve finished, we?ll email you to let you know.


Don?t worry, once we?ve finished the work, your broadband router will reconnect to the network automatically ? you won?t need to do a thing."

loloa2011

loloa2011

Posted
Posted

Hi, I have been speaking to virgin for the past few days, i have signed up for text updates 4 hours ago they said it would be fixed by 6pm tonight, I have just this second got a text to say 10pm. Guess we need to make most of the nice weather!

On the back of this and ongoing service problems from virgin I have jumped ship and moved to BT Infinity, they cant be as bad surely!

bornagain

bornagain

Posted
Posted

Just been on the phone to Virgin. They can credit ?4 back to your account to compensate for the loss of service but you need to phone I think otherwise you won't get it! Call 150 and go to customer services.


Also if you have had extra expenses because of the outage (eg I had to go into my client's office because of lack of broadband), insist on getting them to pay for it. They are reluctant but eventually they refunded my train ticket as a 'gesture of goodwill'. Good luck!

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share
Go to topic listing
  • Advertise Here

  • Latest Discussions

    • tiddles
      New Shops in East Dulwich and Nearby - 2025 Edition

      By tiddles · Posted

      If you google Lulu London, it is a hairdresser on the kings road… could it still be a hairdresser which offers a glass of fizz? 
    • PeckhamNicola
      UK Government Consultation on SEND

      By PeckhamNicola · Posted

      An update, and at the bottom of the article ways to get involved and have a voice. National 'conversation' responses close 14th Jan.  https://www.specialneedsjungle.com/leaks-denials-fake-conversations-not-inspire-parental-confidence-send/ Closer to home, Councillor Ali has conducted a review of parent and child experiences of exclusions in Southwark and reports back to those who contributed at a dated TBC in January. If it is a date which I can attend then I'll share feedback. If not, is anyone else going who could let me know what is said?
    • mitchiner
      Decision 2 April - Proposed Development - The Sidings, Railway Rise, SE22

      By mitchiner · Posted

      I’m not an expert either but surely having that high of affordable housing would seem like a terrible investment. My guess is that they will pay southwark a fine then make the rest of it student housing too
    • Pugwash
      How late is your Christmas Card

      By Pugwash · Posted

      For some strange reason, hubby likes to spend 'big' on family cards birthday and Christmas. I think it may have stemmed from his mother- she equated money with status and was a bit of a snob!  She was also quite eccentric - we asked for a suitcase one year and got a set of 4. One year she gave hubby the equivalent of a hearing aid - it was a device to hear bird song. Nobody we know send expensive cards. We have a twice yearly set of cards from the Foot and Mouth Painting Artists and have done for the last 30 plus years. I think they are around £12 for set of 10  - cannot remember what we paid this winter but they are fantastic value and beautiful paintings.  One of the best places around to buy cards is the Fair Trade Centre at Christ Church Barry Road. Fantastic selection with a starting price of £1.30.

East Dulwich Forum

Established in 2006, we are an online community discussion forum for people who live, work in and visit SE22.

Home
Events
Sign In

Sign In



Or sign in with one of these services

Search
×
    Search In
×
×
  • Create New...