ADSL supply through New Cross Exchange

[andycawdell]

Hi

Is anyone else here getting their ADSL from the New Cross Exchange? I know most will be on the Dulwich Exchange

See http://www.samknows.com

Reason for asking is that our service from there through Zen (www.zen.co.uk) has been up and down since 28/2/2008 with 8 major outages ( aLL > 1 hr, one of three days ) and with one day in April showing 93 line drops. And my tech support colleagues and I are tearing our hair out - what is left of it :) - as BT Wholesale are providing very little information to Zen despite their best efforts - and their best is usually excellent

We do have a back up connection of course but ......

TIA all for any info

[andycawdell]

Actually more of you on this Exchange that I thought if you put your post code into the relevant page on www.samknows.com - look like everyone east of Lordship Lane at least

So all / any feedback welcome

And see the call for tester on the samknows site - major outing of poor ISP's practice in prospect B)

[zephyr]

it is a very large exchange though technically it is in Peckham and not New Cross

[Klaus]

I'm with Zen and use the New Cross exchange.

I've had loads of problems in the last few weeks... very slow and lots of drops.

Zen's tech support, although very helpful, recommended i try a different router and filter to try and work out where the fault lies. Looks like the problem isn't at my end.

[andycawdell]

Hi Klaus

Interesting - thanks - so many things that can affect your line - the new version of PC Pro makes interesting reading - that is the July 2008 issue of course!

No idea what is afffecting yours?

And yea re routers - we have three "in use" since our connection started to wobble on 28/2/2008 - a Vigor 2800, a Speedtouch ST546 and a Netgear DG834 flashed up from version 3 to version 4 - plus four filters which we cycle through when we have an outage in case one or t'other has gone down at our end - about as exciting as watching paint dry :(

Hope it improves

Andy

[zephyr]

Get cable installed and then you won't need to worry about the exchange. I'm on Virgin but virtually all the people I know are on ADSL and many have various issues with it. I very rarely have problems.

[4hw]

I'm on the New Cross exchange with Be There internet and I've not had any outages since getting it installed in September. I only use on the evenings and weekends though! Can't recommend Be enough - one of the cheapest (except for those bundles/freebies you get) and fast.

[RichTea]

I am on Zen (Lite) via New Cross and have had no discernible problems in the last weeks. In fact in 8 years I don't think I have had a linedrop.

[andycawdell]

Hmmmm - thanks - we use a fixed IP address as we run a mail server locally and Virgin do not do fixed IP at reasonable prices :-)

Now have BT doing and "E" and "D" side cable change change and a "lift and shift" (move from one line card to another). If that does nor work we will try a "reprovision" and then using another 'phone line

[macroban]

We had a similar problem in 2006 but not with the New Cross exchange. The problem was with the BT LCP (line control protocol) software not being able to do a handshake to start a new session after a brief drop-out. So, just a thought, it might be worthwhile checking the BT LCP software as well as the hardware.